1-800Wheelchair.comReviews 322

The company that packaged and shipped my wheelchair cushion sent the wrong size so I contacted them. They were very nice and apologetic. They stated that I needed to contact 1800 Wheelchair since I purchased it on-line then they would send me out the correct item. I called 1800Wheelchair and the rep said how do you know did you measure it? I stated that it was the wheelchair manufacture specs and she then responded but did you measure it? Later after a lengthy bombardment excuses she said that they don't give refunds on cushions.( understandable but it was not my error so i am out of 160.00)

Ordered a mobility scooter for my wife who has MS. It arrived and we found that the seat did not swivel it just moves front and back. Without it swiveling the scooter was useless to us. Called and got an email with return instructions. Followed them to the letter and shipped it back at my expense. They signed for it on October the 5 2017. Got an email at that time that they were going to take $199.90 as a restocking fee. Today is December 1 2017 and still no credit on my credit card. I am 74 years old living from pay check to pay check and It is a crying shame that this company takes advantage of the elderly and disabled. I wish I would have done my research before I did business with this company.

It's not like we are buying something fun like a new motorcycle or TV-usually a wheelchair is purchased because something bad has happened. That is our case when our mother had a stroke on Mother's Day. She was in rehab and we were given little to no notice she was to be done, got to love Medicaid! We ordered a wheelchair and it didn't fit her so had to order another one and return the first one. Well let me tell you that was September 18th, 2017 and we still have not received the refund! The excuses are pathetic. I am waiting to hear the dog ate our return slip! And beware they do not have return shipping of any kind. That is all on you! They also do not have a Refund policy in place that protects the customer. To have a business that solely deals with people in need-there lack of compassion and doing business in good faith fails in comparison. Shame on you! My energy needs to go to my mother who is recovering. I shouldn't have to spend that time getting the run around from you.

We ordered a transport chair. The website stated 2 days to leave the warehouse, we figured it would take about 12 to 14 days. At day 12 I called just to make sure it was close, it had not even left the warehouse. I asked why they had not contacted us, letting us know. I talked to the supervisor, she was the worst. Told the manager I would call back on Monday and see where our shipment is. I called back on Monday to find out they sold us a chair they didn't have. Told them we wanted our money back and to cancel the chair. I was told money would by back it the account in 3-4 days. On the 5th day I called back and was told they were requesting it now. I was beyond angry. Called back the very next day, they did the transfer then. I think only because I threaten them with fraud. I customer service was horrible. If this was a luxury item it would not have been so important but this was a wheelchair. The people that worked there could not have cared less. Why should they; their supervisor cared not.

Ordered a cane and tripod tip for my father, paid via credit card, never shipped for days, got the tip first, no cane. Called then shipped cane a week later. Went to install tip, it was to big (person who took my order told me that she investigated and the correct size would be sent). Called customer no service and they took 2 more days to get a return authorization number. I called to ask how I was to get the correct tip size, I was told I had to order another or wait until they received the tip, shipping was on my dime. I blew up, the lady changed her mind said they will send a shipping label and when it was shipped they would send out the other tip. At that point I was hot, she then said she would get an ok and ship the tip out immediately. Guess what, no email giving me a tracking number. Monday, I am calling my credit card company, calling BBB, and filing a compliant with post master general. STAY AWAY FROM THIS COMPANY, TERRIBLE BUISINESS PRACTICES! Gary U

When I ordered my wheelchair off of their website I paid immediately the total of $400.00 They wrote me and said the wheel chair I ordered was discontinued. I did not like the replacements they offered. I received a credit statement saying they are deducting $11.50 for an adjustment fee? WHAT? They did not have what I ordered and they want to charge me an adjustment fee? I have filed a claim with PayPal. Do NOT do business with these people they will steal your money!

I ordered a wheelchair. I was assured it was free shipping return. They sent confirmation # for return, but when I went to UPS they said NOPE I needed a shipping label. Called Wheelchair and they said they didn't cover shipping. When I showed email that said they covered it, then they said they wold send me a shipping label in 2 days. It came off I went back to UPS with my 2 boxes, but I discovered that the label they sent only covered 1 box. I have tried 3 times to call and speak to supervisor, but so far nothing. I ended up having to pay to ship the second box which was a free gift--a wheelchair cover. Their response was I could have put the contents of the one box in the other box! How could I have known. Or they said I could have kept the wheel chair cover! How could I have known. Let's see how long it takes to get my money returned.

I have been in a wheelchair for 20 years. Although I can transfer I cannot stand or walk. Because I run a publishing company, I am sitting in my wheelchair for 16 hours a day, 7 days a week. Ordinary seat cushions do not protect me from pressure sores and skin sheer. 1-800 Wheelchair has the lowest price top of the line gel cushion, Comfort Corporation's M2, which has a lifetime warranty. Since nothing lasts forever, I have used the warranty several times. Rio G., a 1-800 Wheelchair customer service agent, has assisted me in this process.

Ordered a wheelchair tire and talked to rep that it had to be overnighted. She called their drop shipper and they said they could. When i got email the next day and entered the tracking number it wont be delivered for another 3 days. Called the company the apologized and said they would refund those fees and i said i know you will. But i have 3 shifts to work including monday. Do you u derstand the strain this has on the users hands and back. Can i talk to a manager she apolovized and told me to have a nice day? There is no way to get a hold. Of. Corporate. Will absolutely never do business with them again. They are acting like parts brokers and have drop shippers that dont seem to know what they are doing. BAD BUSINESS PRACTICES DO NOT USE THEM