Isabella S.

We ordered a transport chair. The website stated 2 days to leave the warehouse, we figured it would take about 12 to 14 days. At day 12 I called just to make sure it was close, it had not even left the warehouse. I asked why they had not contacted us, letting us know. I talked to the supervisor, she was the worst. Told the manager I would call back on Monday and see where our shipment is. I called back on Monday to find out they sold us a chair they didn't have. Told them we wanted our money back and to cancel the chair. I was told money would by back it the account in 3-4 days. On the 5th day I called back and was told they were requesting it now. I was beyond angry. Called back the very next day, they did the transfer then. I think only because I threaten them with fraud. I customer service was horrible. If this was a luxury item it would not have been so important but this was a wheelchair. The people that worked there could not have cared less. Why should they; their supervisor cared not.