1-800Wheelchair.comReviews 322

I paid the company $660.00 ON 2/27/18. On 4/23/18,

I sent the company an email requesting that my unfilled order be cancelled.

On 4/23/18, the company replied that my refund was pending. It is now 5/5/18 and the company has refused to issue my refund, return my calls, or answer my emails. Whenever I call, I am told that the person who answers the phone cannot help me. They tell me they are sending a message to accounting and that accounting will contact me.

Of course, accounting never contacts me and I can never reach accounting because no one is ever in accounting when I call during regular business hours. I will now have to file a lawsuit in small claims court to get my $660.00.

I am very sorry I did business with this company. Given my experience with this company, it is my personal belief that I was very stupid to try to do business with this company.

In my personal, subjective opinion, I personally believe I was ripped off by this company. Therefore, in my personal, subjective opinion, I personally believe that the company is dishonest and unethical or that the company is extraordinarily dishonest. Regardless, the company has my money, and I have nothing--no product and no refund.

The foregoing review solely provides my personal, subjective opinions.

Bought 2 cushions in December 30th, 2017. When I received it, they were too much stiff. Wrote to the customer service and they provided my a return number. Sent back the cushions on January 8th, 2018 and they arrived at 1800Wheelchair warehouse on January 11th. Since that time I wrote many times to seller to get my refund. Always wrote me that the refund is processed, even set me a credit memo, but still don't have any retund in my Paypal account.

I am a resident of Israel and I was interested in rolltor - product of Active Access. July Ann Barcelo chats with me. She explained kindely that they do'nt sending the product to Israel. After I asked her help to find where i can buy it in Israel, she willingly accepted my request and help me, even though she knew I was not buying any product and answering all my questions patiently,
Kindely and efficeincy instructed me where to go to find out who is the agent who markets the product in Israel. I thank her very much and God bless her.

I ordered a wheelchair blanket for my mother. Website said it was in stock. 2 weeks later the order hadn't shipped. I was told it would ship shortly. A week later I called again, the order still hadn't shipped. I cancelled the order. 2 weeks later no refund, despite me talking several times to Rio, and I also left a message for Yidi Hesrchkowitz, the CFO. Yidi never called me back.
I disputed the charge with my bank, they are refunding me.

Here is Yidi's linked in page:
https://www.linkedin.com/in/yidi-hesrchkowitz-*******b/

Update:
Ray

I am sorry you had a problem with your return, please call me directly at *******140 ext 9201 and I will do my best to relsove your return - Joseph

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Hi Joseph,
Thanks for responding.
I don't want to waste any more of my time dealing with 1800wheelchair.com

Why don't you just make sure all pending refunds are completed?

Note that of Feb 10,2018 I still have not received my refund.

Update Feb 13,2018

I was refunded the full amount after disputing the charge with my bank who refunded me after 1800wheelchair never responded to them.

I recently purchased a scooter on line from your company.
The agent I dealt with was Sylvia Aplicador.
Her customer service was tremendous from start to finish, including some small issues.
However, she was able to solve everything to my satisfaction and was very efficient and quite professional!
It's pleasant to see there are still at least one company out there hiring and providing great customer service, you have a great agent, hold on to her!

Cheers,
Don MacBean

Although the shipping is fast, they shipped 3 times with something missing. I returned the chair Aug 4,2017. They promised to refund me~$2100. I called many times, each time they told me they would refund me in one week. It is Jan 24,2018, still I havent got my refund yet. I think this is a fraud. I will call police. After posting a review and reporting to police, I received the refund on Jan 25th, 18, finally after I have spent many hours in more than 5 months.

July was exceptional with me on the phone when I was deciding what to order for my client. She was very patient with me, explaining the differences of the various transport chairs. She very clearly communicated all the information I needed to make this purchase.

Aspects of ordering were a bit confusing as I was also on-line looking at pictures and the order options. Final order confirmation/billing information was not properly completed. I have emailed the company and hope they follow-up/correct is ASAP.

I am quite impressed with the website video on what to look for in a wheel chair [or what I learned to realize I wanted a transport chair]. The video immediately confirmed I wanted to order from this company. It is an outstanding video to introduce and educate people when deciding what to order.
Many thanks, Gena G., Elder Care Manager & Massage Practitioner