Brooklyn, New York 11211, US
Tel: 1-800-Wheelchair (1-800-320-7140)
I requested information on ordering brakes for my father's wheelchair ... the online chat person (Rio) was prompt and quickly got me the information I needed to assist in my order. Thank you 1-800Wheelchair!
I ordered a wheelchair. the width was not as described. I contacted the company. I received an RMA number to return the product. I returned the product and have a signed packing slip for delivery. No refund was received during the next 60 days. I have followed up via email and phone numerous times and have no refund, or response from the company. Stay away
I am sorry you are having trouble with your return - please contact us ASAP at 1-800-320-7140 ext 9202 Evelyn will help you out
I had great experience of ordering really nice wheelchair and got the product within 4 days by FedEx service
I do a lot of ordering for our physical therapists and let me say it was a joy to work with Rio. She handled the issues I had with my order promptly and efficiently, with great customer service and was very pleasant. Would definitely recommend ordering from this company!
I ordered a Featherweight 13.5 lbs. Wheelchair recently. I works well, it's lite weight and easy to handle. Unfortunately, medical insurance reimbursement was never discussed during my purchase process. After some research I found out that my insurance carrier will reimburse me if I submit the appropriate information about the vendor. Rio G. provided me with the requested information and I am now about to order the chair. Rio was a big help in providing this info. She was also very pleasant and professional.....
Evelyn was so sweet and helping. She helped me with everything I needed. I wish there were more people like her. She has such a kind and helping personality. Made my day
I ordered 2 , 8.00 X 2.00 tires for a fellow Marine. The ones on his walker had the threads showing, could ALMOST see the air in the tires. Response time was wonderful, I got them much sooner than I expected. Instead of 8 X 2 tires the warehouse sent 24X1 wheelchair tires.... OOPS ! So I called Sylvia; she looked at my order and confirmed it was correct. She said she would get the CORRECT tires to me ... 2 days later I had them,Installed them and my brother Marine is on the move again.
Fed Ex driver said he COULDN'T take the other tires that I had to call for a return tag. Sylvia set up the pick-up by FED EX for the following week. No fed Ex.. I called Sylvia... NO Fed Ex I called Sylvia. After about a week I asked if she would just "Write them off, forget Fed Ex and their charges and I would find a deserving person to give the tires to.Someone who NEEDS them. We had a few laughs and she agreed to my sudjestion. A few days later I received a name of a DAV member who did repairs of chairs,walkers and other medical equipment. When I called him and told him I had 2 wheelchair tires he was ecstatic. You would have thought I had given him a $1000.
Thank you Sylvia and 1 800 WHEELCHAIR a veteran has a new set of
24.00 X 1.00 tires and Jim can't see the air in his 8 X 2 on his walker
I purchased this wheelchair before I had a chance to read the reviews on the company's site. When I realized than more than 83 reviews were very negative (I always read first the negative reviews; they might be the only true ones), I called the company to cancel my order. I also called my bank to dispute the order if there would be a problem. The representative, Sylvia, told me that this is ok; she would cancel my order. But an hour later she called me telling me that she could not cancel my order because the chair was already shipped the day before. I had not received yet the email telling me about the shipment and the UPS tracking number. I DID RECEIVE THE CHAIR the next day, (three days after I placed my order and I live in North Carolina), exactly as I had placed the order and I LOVE IT. My painful back thanks you Sylvia for your great job and my apologies for my first phone call.
Everyone is ready to sell you anything you want. The problems start when things get complicated, and then there is not always someone to talk to.
On the other hand, here I met excellent service. I ordered a Roho cushion and things got complicated. The customer service was caring and courteous and did everything possible to get my Cushion. Admirable.
I called and got help choosing a wheelchair. the customer service was super helpful - delivery was quick. Thank you
I ordered a wheelchair here and waited about 1.5/2 weeks before getting an email saying my wheelchair was back ordered, despite the charge going through on my credit card. I was told it would be shipped in about two weeks or to upgrade to a $150 more expensive one. I decided to wait. The date came and went. I e-mailed them, was told it was extremely back-up but promised it would be shipped out by the end of the week. End of the week comes, still no shipping date and when I asked that last day, as well as beginning of the week, I never got a response!
I feel like they stole my money by charging me before the item was ready. Never have I had the charge go through before an item was shipped and I do a ton of online shopping. I also feel they don't care at all. I now am filing a claim to receive my money back (as I had to pay it off or deal with interest) from my credit card company.
Stay far, far away!
we will take care of this ASAP
I ordered the chair with the larger 12" wheels in part to gain smoother ride and the ability to have the locking and unlocking hand brakes. Ordering online for a device that was hundreds of dollars more than economy chairs was helped by the ease of return. The delivery was much faster than 1-800 had told me. They said two business days for my location and I worried it would take longer but wow, I ordered it one evening and it was here the day after that. Thank you 1800wheelchair.
I have now experienced the difference. It's very well worth the extra money.
I have borrowed cheaper versions of transport chairs at hospitals and airports. Access to be able to borrow a chair was unreliable. I decided to own a transport chair for my wife. The Strongback is more comfortable for my wife and much much easier for me. It opens up and folds up faster and easier. The footrests are ten times easier to swing in and out of place than the cheaper competition. I like that they are gravity locked in place or out of place instantaneous without wandering in between.
The side arms are at a much nicer and lower height for my wife vs the lesser competition.
I got the handbrakes that allow me to quickly lock and unlock the back wheels without leaning over and searching for a lever. When underway I feel more in control. The other reviews emphasize the person in the chair will be more comfortable. That's obvious. What I didn't anticipate is how much in transporting her that I would appreciate the upgrade. Hey, I even got it with the drink holder. I will now always use this in airports and doctor visits versus the potluck I have experienced with much lesser chairs.
1800 Wheelchair was wonderful. I needed a high end wheelchair to arrive the next morning and they were able to make this happen! Their staff was responsive, followed up on my request, went over different items with me until I found the right fit and then ensured that my item would be there in the time frame requested.
It was a pleasure shopping from them.
The arm rest on my wheelchair broke. I called to replace, it was still under warranty. They couldn't find the part so they replaced the whole wheelchair.
1800wheelchair kept my parts $55.00 per set After I had paid the freight twice.I returned 2 unopened They are terrible place to do business with.
When I bought the new wheelchair after a period of 2 months bad shipments. returned the parts for credit. I payed the freight twice with the promise of refund 3 times I will never buy from 1800wheelchair again
1. One fedex tracking number for three separate packages (mattress, bed1o2,bed2of2)
2. Confusion and weird hand-off between different shipping companies
3. One support rep lost all information.
4. One support rep was just rude and unhelpful (but bilingual!)
5. One support rep tried to be helpful but it must be tough to work there.
6. Today (Oct 4 10:45AM) there are no staff at the 1800 number - their on-hold message ultimately says this and says leave a message.
1800Wheelchair does not manufacture or ship...all they do is facilitate, and they do a poor job. My ordeal may wind up in small claims court if they don't ship me the whole bed. I have only the two ends now.
I had ordered the Cirrus Plus Power Wheel Chair with all the bells and whistles I could get to make it more comfortable for my mom. I dealt with Lisa S. over the phone and she was professional with answering all my questions and concerns. The wheel chair was even delivered a day sooner than promised. Assembly was easy and it runs perfect. It is a quality built piece of equipment. Recommend this purchase to anyone looking for a portable electric wheel chair.
The model H hybrid transportable wheelchair is almost the perfect solution for travel. It folds and unfolds easily, it's lighter than any other competitor, the battery is easily removed, it rides smoothly and provides a comfortable seating position. In manual mode, there's no motor drag. What would I change? The controller isn't removable, which leaves it vulnerable to breakage from the rough handling experienced on airline travel. Providing a quick controller cable disconnect would make the Model H the perfect travel companion.
Ive tried other site and gave my information and even personal e-mail but still did not go thru despite... but this site Wow! if there is additional more star i'll click them all, that's how excellent their service is.
We ordered an electric wheelchair for $2899. They took the money from our account, then sent an email telling us the chair has been discontinued. Its been a week now and they STILL have not refunded the money! I cant imagine what would happen if you actually buy a chair and need service from them. Wish I had never set eyes on their website! Horrible experience!
Please call us at 1-800-320-7140 ext 9202 and we will do everything we can to help you with your refund
1-800Wheelchair.com has the worst return policy ever! The majority of their items are either non-returnable or incur a restocking fee. I purchased 2 Drive lumbar cushions as a caregiver for 2 elderly men. The cushions are uncomfortable and I am unsure why anyone made them in the first place. I wanted to either return them or exchange them for a product that might work better. Anyway the 1-800Wheelchair "customer service" representative agreed to the return of "non-returnable" items because they were unused. She was unable or unwilling to suggest a replacement product. I agreed to pay the return costs, but then she decided to slap a 15% restocking fee. I find this unacceptable. My advice to purchase accessibility items - either find a site that has a liberal exchange/return policy or try to buy locally! It is impossible to determine what will or will not work without seeing the item and returns and exchanges are everyday occurrences. I do not recommend 1-800Wheelchair.com either for their products or service!
Tip for consumers: For accessibility products shop locally whenever possible. Try the product without removing any plastic protection so that if it doesn't work out you can easily return it. Avoid sites like 1-800Wheelchair.com who charge a hefty restocking fee for those limited items where they will accept a return!
I am sorry you are having a difficult time returning your cushions.
Please call us at 1-800-320-7140 ext 9237 and we will do everything we can to help you return your cushion.
Overall, the travel wheelchair met our needs and I am very satisfied. I would definitely recommend to friends if they need an affordable travel wheelchair but will inform them of its limitations. We bought the model with slightly larger back wheels for better stability (front wheels may not smoothly go over large uneven gaps/bumps in sidewalks and needs an extra gentle push with your foot on the bottom, but not so much that the person sitting in the chair is ejected, which is what the seat belt is for) and like that one can sit at a table with the slanted armrests. Although, brand new, there was one problem with one of the collapsible handles not locking into place which we didn't discover until later during our vacation. This made it a little challenging to push my teenage daughter with her broken ankle down ramps. However, the wheelchair was light weight and easy to fold up. The free travel bag came in handy to keep the chair from getting scratched. I removed the footrests before checking at the gate & stored in the overhead storage of the airplane because someone had recommendation to do that. The wheelchair was delivered within 2 business days as promised which was very much appreciated since we were going on vacation soon. Once we returned, I contacted the company. Sylvia handled my case, asked that a picture be sent to evaluate the broken handle, & a week later, a brand new wheelchair was delivered to my front door. I sent back the first chair by dropping off at the nearest FedEx which was simple & at no cost. A followup email by Sylvia the next day confirmed that the chair was shipped.Thank you Sylvia for your professional and efficient handling of my case:) !!
After searching the site I was unable to locate the replacement pieces I needed. I reached out and a wonderful woman there was so good at helping me get the information needed and the parts ordered, even contacting the manufacturer to find the info. Thank you so much!
I had a model 1R1011LPC cushion. The rubber on the valve was cracked and would not hold air. It was no longer under warrantee as we have had it over 5 years. My father, a 95 year old Pearl Harbor Survivor, really needed it in his wheelchair! Silvia of 1800 wheelchair.com assured me that I needed a part and would not need to replace the entire expensive cushion. It is wonderful to have a business use honesty and integrity instead of "seeing dollar signs". I am writing this review BEFORE shipping and quality checks, but I am assuming it will be as great as the service.I highly recommend this business.
I am a bilateral below the knee amputee who uses a wheelchair, walking assistance devices and prosthetic legs and was issued a Comfort Sports Pro about 2 years ago. It is getting worn out and i didn't know the specs on it since it was issued to me while in rehab. I found this company online and their Customer Service Rep, Sylvia stayed in communication with me over a span of 3 days while I wrestled with my current cushion to find measurements, tags and what the insides are in my model. It's hard to gather this information when you are in the wheelchair sitting on the cushion! These cushions are custom made I recommend this company and their products to anyone needing proper sitting for any reason
Customer Questions & Answers
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All walkers come folded in a box and come fully assembled. we recommend adjusting the handles to accommodate the height of the user
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Hello... Please send me your order # and I'll personally make sure it gets to you. firstname.lastname@example.org
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