After they sent the wrong part three times for my 2-year-old wheelchair... I finally broke down and bought a new one from them at a discount of course... This whole scenario took over three and a half months whilst I paid over $1,500 for a rental wheelchair... Then the wheelchair I had bought apparently they had changed the design to a static footrest that you cannot move out of the way to be able to get in or out of the wheelchair therefore making it absolutely useless! 5 months now still fighting still in a rental wheelchair and I'm out over $2,000! Stay far away from this company! First pick is the stupid one they sent me, when you pull the bar footrest up it's higher than the seat that you're sitting in so you can't get out. The second pick is the actual picture on their website of what I was supposed to get!