Kim F.

It's not like we are buying something fun like a new motorcycle or TV-usually a wheelchair is purchased because something bad has happened. That is our case when our mother had a stroke on Mother's Day. She was in rehab and we were given little to no notice she was to be done, got to love Medicaid! We ordered a wheelchair and it didn't fit her so had to order another one and return the first one. Well let me tell you that was September 18th, 2017 and we still have not received the refund! The excuses are pathetic. I am waiting to hear the dog ate our return slip! And beware they do not have return shipping of any kind. That is all on you! They also do not have a Refund policy in place that protects the customer. To have a business that solely deals with people in need-there lack of compassion and doing business in good faith fails in comparison. Shame on you! My energy needs to go to my mother who is recovering. I shouldn't have to spend that time getting the run around from you.