1-800Wheelchair.com

My first experience with 1800wheelchair is a disaster! Placed my order yesterday, giving all pertinant info, including email address, and today I could not access the site because my email was invalid and it wouldn't accept my order # either. They had immediately taken my money though.

Spoke to the company customer service and spoke to Christie who told me after being on hold for 10 minutes that my order was backordered. I had recveived no notice of this. I told her to cancel the order. She told me that I would have my money refunded in 2-3 days. I feel if they can immediately take my money, why can't it work in reverse.

Sat on hold waiting for a supervisor, but was told she was on another call. Waiting a while longer and apparently this supervisor was going to be tied up and would email me. How.? The system is not accepting my email. The is completely unsatisfactory. Also, I could barely make out what Christie was saying, although she heard me fine.

Bought 2 cushions in December 30th, 2017. When I received it, they were too much stiff. Wrote to the customer service and they provided my a return number. Sent back the cushions on January 8th, 2018 and they arrived at 1800Wheelchair warehouse on January 11th. Since that time I wrote many times to seller to get my refund. Always wrote me that the refund is processed, even set me a credit memo, but still don't have any retund in my Paypal account.

I ordered a rollator and was sent the same. Upon receipt of this order, I discovered the chair was to heavy for me handle, so I called 1-800Wheelchair and asked if I could return the same. I was pleasantly they would credit me for the purchase of another rollator and that I could just dispose of the one I already had. I then purhased another rollator from them. This company was a pleasure with whom to do business, especially July Ann Barcello. Robert Kassem

I have read all the reviews and corroborate with many of them. The customer service at 1800wheelchair is HORRIBLE. I think there is something shady about this company. I had a very difficult time getting a refund credited to my charge account for the return of an UNOPENED product, which was returned well within the 30 day requirement. If I had not pressed and called repeatedly, even becoming quite angry, I doubt they would have refunded my purchase on their own accord.

It is stressful enough for those of us trying to care for elderly, injured or sick family/friends without having to be ripped off by a company such as this. STAY AWAY, there are plenty of other companies that sell these VERY SAME PRODUCTS.

Our petite mom needed a wheelchair short enough for her 4 foot 8 inch height and strong enough for her ~150 lbs, to replace her current high mileage chair. No one seems to make a wheelchair like this except Invacare. And very few companies carry this brand of wheelchair. 1800 did. Most importantly, their website was easy to navigate and build her a 'clone' from the menu selections. We were about to order the chair and Covid entered the picture. We put the brakes on the purchase, and picked up on it 6 months later. There was an issue with one part not matching what had been ordered, but it was put right. Lisa and July were my tireless go-to people with questions and coordinating. By the nature of it being custom, non-refundable, not covered by insurance and needed during a pandemic it had stressful purchase written all over it out of the gate, but was made ever so much easier by the competent 1 800 folks behind the scenes. The chair itself is high quality, rock solid, adjustable, well balanced, a beautiful blue-black pebbled high quality paint job, with electrostatic welds and smooth joints, The Invacare brand makes Drive pale in comparison. Thanks 1 800 Wheelchair. Our mama bear is happy.