I ordered a rollator and was sent the same. Upon receipt of this order, I discovered the chair was to heavy for me handle, so I called 1-800Wheelchair and asked if I could return the same. I was pleasantly they would credit me for the purchase of another rollator and that I could just dispose of the one I already had. I then purhased another rollator from them. This company was a pleasure with whom to do business, especially July Ann Barcello. Robert Kassem