1-800Wheelchair.com

It has been 1 year waiting for replacement part all i keep hearing is part on backorder very frustrated

Beware, do not order anything from this company. I tried to insure I was ordering the correct part (X-Hinge Assembly for a Breezy wheel chair) by calling the company because the description is not clear when there are multiple versions of the same part. No clarification notes were to be found. The people answering were clueless and appeared to be operating out of their house with babies crying and dogs barking. I provided them with the best information I could find and was told they would get back to me. They never did get back to me. Since I needed the part right away I went ahead and ordered the closest match to the parts list which consisted of a dimension that was apparently referring to the seat width. Again no clarification of what the dimensions were, and customer service didn't have a clue. Also, it was not clear that one order was for the entire wheel chair, not one cross Hinge assembly piece. So I ordered two thinking the part number was for one piece. When I received the order, I got twice as much as needed, and the parts were too short, and flimsy looking. I tried to return the parts to reorder a larger part, but they said there were no returns for parts. I looked all over their website at the point of placing the order and could not find the no return policy. DO NOT DO BUSINESS WITH THIS COMPANY! SALES PEOPLE ARE UNINFORMED, RETURN POLICY IS TERRIBLE, THEY DO NOT WANT TO WORK WITH CUSTOMERS.

I purchased this wheelchair before I had a chance to read the reviews on the company's site. When I realized than more than 83 reviews were very negative (I always read first the negative reviews; they might be the only true ones), I called the company to cancel my order. I also called my bank to dispute the order if there would be a problem. The representative, Sylvia, told me that this is ok; she would cancel my order. But an hour later she called me telling me that she could not cancel my order because the chair was already shipped the day before. I had not received yet the email telling me about the shipment and the UPS tracking number. I DID RECEIVE THE CHAIR the next day, (three days after I placed my order and I live in North Carolina), exactly as I had placed the order and I LOVE IT. My painful back thanks you Sylvia for your great job and my apologies for my first phone call.
Panos

I am a resident of Israel and I was interested in rolltor - product of Active Access. July Ann Barcelo chats with me. She explained kindely that they do'nt sending the product to Israel. After I asked her help to find where i can buy it in Israel, she willingly accepted my request and help me, even though she knew I was not buying any product and answering all my questions patiently,
Kindely and efficeincy instructed me where to go to find out who is the agent who markets the product in Israel. I thank her very much and God bless her.

Update: After it became clear that they could not give me tracking information (4/18-5/18), I canceled the order. But they didn't give me any cancellation number or email. For the order and refund process, I have called 6 or 7 times during last 45 days, but I've got only their lip services. Today, they sent me an email saying I got their store credit, which I didn't accept or agree. Huh! It means they don't want to refund my money. I paid $1600. They got me the store credit $1554.90 after deducting $45.10 for adjustment fee, which I have never heard from them. Of course, I refused it and opened a dispute on PayPal. Be careful this seller!
--------------------------------------------------------
For the same product, the folding travel shower chair, I paid on 4/18 and have got no note regarding my order for two weeks. The first week, I called and heard it would be shipped in a week, Nothing happened. Two weeks later, I have called two days and heard they got no tracking information for the order. It's unbelievable!

I ordered a $1000. 00 lift for my father with ALS. There was no wait for them to take my money out of my account however I've waited 30 min on hold every time I called before their slow computer system could even pull up my information. I placed an order over a month ago and have yet to receive it. I was told it was in the warehouse ready to ship multiple times, then I was told it was on back order, then I was told it would be shipped today and when I called back a week later after never receiving it I was told it shipped yesterday. I have asked to speak to a manager multiple times and always told "there is no manager here, you must talk to me". Today when I called and expressed my frustration on my service, I was hung up on. This company is the most unprofessional, poor servicing, with the slowest technology and rude people. It appears there is no body running this company just a bunch of people with language barriers who have no idea what they are doing and you can't believe anything they tell you because it's never been true since I've been dealing with them for a month. At this point I'll be surprised if I ever receive my order or my money back. DO NOT USE THIS COMPANY!

We ordered a transport chair. The website stated 2 days to leave the warehouse, we figured it would take about 12 to 14 days. At day 12 I called just to make sure it was close, it had not even left the warehouse. I asked why they had not contacted us, letting us know. I talked to the supervisor, she was the worst. Told the manager I would call back on Monday and see where our shipment is. I called back on Monday to find out they sold us a chair they didn't have. Told them we wanted our money back and to cancel the chair. I was told money would by back it the account in 3-4 days. On the 5th day I called back and was told they were requesting it now. I was beyond angry. Called back the very next day, they did the transfer then. I think only because I threaten them with fraud. I customer service was horrible. If this was a luxury item it would not have been so important but this was a wheelchair. The people that worked there could not have cared less. Why should they; their supervisor cared not.

I ordered a pair of crutches online on June 18 and called to confirm that they would arrive in time for a trip I was taking on July 3. So far so good.

When they hadn't arrived by 6/29 I called to see what was happening. At that point I had not received any confirmation of my purchase except for the note from PayPal. The lovely woman I spoke with apologized up and down and assured me that she would make sure they were sent out 2nd day air, no extra charge, and that I would receive them by the end of Wed 7/1. OK.

Thursday morning I called again. I was going on my trip Fri. I was not happy. The woman I spoke with gave me no fewer than three different reasons that they had not arrived. I kept challenging her misinformation until she finally admitted that they were out of stock and had never been shipped. Are you serious? I was completely irritated by her, essentially, making up reasons (or reading them from a card?) and beyond irritated that I'd been lied to on Mon. If they'd been honest I would've been able to cancel the order and get the crutches from Amazon.

My guess is that they are not honest because it seems that they do not have access to computers. No one had any records of anything and twice they had to physically call the warehouse and call me back.

I will never do business with this company again and would advise you to do the same.