Overview
Hoveround has a rating of 3.5 stars from 632 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 2nd among Mobility Aid sites.
I have been legally blind for almost 2 years. I tried to call in a few times to get help. It takes at least 2 to 3 weeks for even the most basic help. Longer if they have to order parts. Why don't they have parts in stock... today, I called in and had to update my doctor information. But since I can't see, I do not know the exact address. I asked the lady if she could Google it and she would not help me. I told her I had no 12 help me and just asked her to please google the address and she would not. I was on hold for over 20 minutes just to be let down, they need more staff and they need to be more helpful for people who are blind. Pathetic
Having the Hoveround has given me the opportunity to go out with friends. It's also given me the ability for go shopping for myself. However, the thing I enjoy most is being able to play Bocce the same as my able body friends. I'm pretty good at it. I get a lot of compliments from folks asking about the Hoveround.
Marsha, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
Nobody answers customer service calls. On hold waiting for over 40 minutes. It's the same every time. Im seriously considering getting another company. I will not recommend this company. I really regret that insurance company contacted this company for my needs. Supervisor, please call me if you need more information.
The interview with Reima at the end of April was excellent.She made an appointment with my husband, s doctor. My account number is *******. I found a video for him to watch. We have some questions. Today I called 4 different numbers. Waited 5 to 10 minutes on the first three listening to music. Got on internet found a number for service! Was told I could leave a message. Then I was told that I was number 39 in line. Also could not find my account. Customer service is very difficult.
Nell, please reach out to us via email at customercare@hoveround.com and we will be happy to work with you to resolve your issue. Thank you and have a great day!
He was very polite and respectful and helped me set up Dr appointment so I can get my chair replaced
Linda, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I had my chair for 9 mts. I tried to use it. In the first 3mts. I started calling, writing to no avail. You sent me parts, but never came out to fix the dang thing. You (HOVEROUND) don't care about carp but money. YOU WAS WORRY ABOUT MY WEIGHT AND FORGOT ABOUT MY HEIGHT. IT TO DANG SHORT. But what do you care. Corporations. Only MONEY. People don't matter. I even will give it back. Get it out my house. NOTHING. Still you bill my insurance Co. I SAY FARUD! THIEF. But still they pay. And you wanna know why America is going BROKE! COME FIX MY CHAIR. I'm sick of being stuck in this tiny uncomfortable chair. Ty. A. Smiley
Anita, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
You folks have taken over 2 years and we are still waiting for my wife's scooter? I really don't understand and so I keep asking... why?
Marina, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
Customer Service was very nice, and making sure all questions I had were answered and taking the time to make sure I had all information I needed if I had questions about anything
Charlene, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I am the caretaker for Gary, and all I can say is your staff are really qualified and have the patience of a Saint to deal with a person with dementia bi-poler, Alzheimer's. Your staff handled everything with the ut most professional way it should be handled, and all I can say is I'm sorry for the way he acts sometimes...
Darrell, thank you for your kind words and 5-star rating! We will pass on your feedback to the service team at Hoveround! Thank you again and have a great day!
I called several weeks ago to set up among other things, a service/repair call for my wife's Hoveround. I was told that I needed to speak with Tech Support. They told me that they couldn't schedule a service call but that someone would call me in a few days to schedule. Well, nobody called and so called back yesterday and was transferred to Tech Support wherein a recording informed me that my wait time was approximately 79 minutes. I hung up and decided to try today. I called Hoveround (you can't call Tech Support directly) and waited 33 minutes for someone to answer the phone so that they could transfer me to the Tech Support recording wherein I learned that I was caller #42 and that my wait time was approximately 62 minutes. I decided to leave a call back number rather than stay on hold. It's now about 3 hours since I left my number. I'm guessing that I'm not getting a call today. Makes me wonder if there even is a Tech Support office or if ANYBODY works there. My wife's chair has a very flat tide and it can't be used. If Hoveround won't fix it I'm not sure who to call. This is some of the worst customer service I've ever encountered. So, I called Tech Support and found out via recording that I was caller #32 and that my wait wound be approximately 82 minutes. Well, in 82 minutes I wouldn't be available
Don, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!
The young man I first spoke to was very polite got me through the initial application in good time and got me through to a Mobility Specialist very quickly. She was very nice we got things done quickly, my appt made with my PCP for my paperwork. It was all great!
Carla, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I've been with Hoveround since I first got in the wheelchair in 2006 the reason I went with Hoveround was because mom and daddy both had their through them I knew the great service was there from there service with mom and dad's I've had nothing but great experiences with them and highly recommend them to anyone that needs a wheelchair
Terrie, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
My mama is 70 and heard to understand the rep that called her should show a lot more patience and empathy when working with older clients.
Deborah, due to HIPAA privacy standards we cannot communicate in an unsecured forum. Please reach out to us at customercare@hoveround.com so that we may address your issue. Thank you and have a great day!
After fighting with you guys and the doctor's for over two weeks, FINALLY the doctor sent in what you asked for, then and only then was I informed that you DON'T CARRY SCOOTER'S. MY DOCTOR WENT WAY OUT OF HIS WAY AND WITH TIME, then you say you DON'T CARRY SCOOTER'S, you tell me HOW I'M SUPPOSED TO FEEL, I'm just speaking the truth
James, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to try to assist you. Thank you!
I called Hoveround and they took care of me. I need to be able to get out of my apartment and I can't walk very good anymore or very far. They even called the doctor for me to make an appointment to get the script for the chair. The chair will help me to get around my apartment and be able to get out more.
Terri, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I was very grateful 🙏 to speak with my mobility hoveround representative. He gave me all the information I needed to get my hoveround and made sure I received my documents and doctor's appointment to get it done! Thanks!
Sharon, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
It was a pleasant and helpful. I was treated very decent. I am looking forward to doing business with Hoveround.
Terry, thank you so much for your kind words and 5-star rating! We will pass on your feedback to our team at Hoveround. Thank you again and have a great day!
I need an electric lift wheelchair. I couldn't get it coirdinated. Called my Inc company and they g ad vs me the number for hoverround. A rep called me to start and application and NIW I ave an appt for Tuesday to down evaluation. They took over and suddenly all my problems went away!
Shela, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
From start to finish, everyone I dealt with was extremely friendly and super caring. The chair was made for my specifications for my back, which is a major plus. John brought it, and was here just when he said. He goes over every detail and shows you how to use it and makes sure you are comfortable before leaving. For once, I had a painless experience. Thank you to everyone there.
Dawn, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I can't get into my. Account to do anything So therefore I cannot leave a review. I really hope this does not affect me being able to obtain a chair.
Sharon, please contact us at customercare@hoveround. Com and we will be happy to assist you. Thank you and have a great day!
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Shasta, due to HIPAA privacy regulations we cannot discuss patient information in an unsecured forum. Please reach out to us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you and have a great day!