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Hoveround has a consumer rating of 3.51 stars from 389 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Hoveround most frequently mention new chair, customer service and phone call. Hoveround ranks 5th among Mobility Aid sites.
No positive highlights yet
Great people! They have a Well set up process for approval where Hoveround does almost all the work. Gave me answers on how to get my dad's power wheel chair need met quickly. They put him in his very nice chair times faster than than what the local Medical supply house told us would happen. The local place even told me that they expected denial! Oh if only Medicare and the other government programs were as efficient and caring! So happy to have found them! Thank you Hoveround people! Bob F.
See positive reviewsRead the return policy if you purchase one of these. Since I have bought one I have seen a bunch of these products for sale saying hardly been used, nearly new. You get completely screwed if you want to send it back. A 25% restocking fee will apply to all authorized returns made within 15 calendar days from date of delivery. Customer is responsible for all return shipping costs if order is cancelled or returned. See Cancelled Orders Policy. Return shipping is a bunch of money.
See critical reviews
Some seem to be getting the equipment supplier mixed up with Medicare. Medicare has theirs own agenda (deny! Deny! Deny!), like most insurance co. Who don't want to pay out. Power wheelchair and scooter companies just do what they can. If a doctor prescribes and Medicare accepts/denies, its not the companies' fault. The doctor is valued to do his duty the best he can and Medicare supposed to do right by the benefiticary. I don't know. Seems a lot of blame is possible, not just with one side of it.
Mine charge up about same when new I get a shudder feeling if I don't charge my battery`s when chair moves.
The best answer I have for you is to cancel your order with them and do not accept it if it arrives anyway. Then, go to a local or nearby medical equipment store or pharmacy. By the date of your post, you have probably already taken possession of the Hoveround and have learned what the rest of us did. As for a positive thing about them, at least they have a cup holder, a side bag, and they can get you from point a to b (hopefully).
I doubt if they are focused on service improvements because the large profit margin is in the initial purchase of the chair, not in doing warranty work or maintenance. Just a thought.
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
It started with a vision... and Hoveround president and founder Tom Kruse has seen this vision come to life. Hoveround power chairs can easily maneuver in the tight spaces other power chairs and scooters just can’t, allowing users the freedom to live independently and stay in their homes.
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
