The service provider, Dana, was the one that delivered my chair 6 yrs. Ago and has been the only one to come out and preform any service needed and will be delivering my 2nd chair in a couple of weeks. He has been friendly, respectful, helpful and just all around wonderful every time he has been out. The service I have received from him was the big factor in deciding to stay with Hoveround for my next chair. The chair itself has been great and only needed regular maintenance but the security of knowing the same person would be coming out gave me peace of mind. From the case specialist, to delivery and maintenance has been a wonderful & smooth experience every time. Thank you Hoveround crew!