Overview
Hoveround has a rating of 3.9 stars from 616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
I don't know if anybody out there can answer this question or can point me in a direction. I am having extreme difficulties maneuvering my wheelchair. My joystick is so super sensitive that every time I take a breath while I'm driving it, it throws me off into a different direction it's so super super super sensitive. I'm almost scared to get on it. Anybody have any suggestions?
The gentleman that came and delivered, my chair was awesome very intelligent very polite. He deserves 20 stars.
Telrina, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
My experience with Hoveround well they done a wonderful job on getting me. My chair couldn't ask for nobody. No better but when it come to a customer service and delivering a care you better go with somebody else
Robert, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
It took 2 phone calls and I'm not sure where I stand. I passed lots of information and coordination with my doctor but have no idea what to expect next. Hopefully I can write a proper review once I get some service.
Susan, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The person who spoke to me wanting to know if I have heard anything from the doctor or physical therapy department. She said she couldn't get hold of either place. I told her perhaps she should try after lunch.
I had to hang up on her. They kept calling me. I have no answers for you. It seems I have to do every bodies job.
I am 66, disabled and tired of it.
If my doctor doesn't do her job, I will fire her and start the process over with a new clinic.
Janette, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you.
It took months to get my chair that i needed immediately
Betty, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The Hoveround crew has always been right up to help me within a short amount of time unless they were waiting for a part or something, but they've always been very professional and did what they were to do. I am an amputee and I do not use my Hoveround to get from Spade to be I use it to get from A-Z, thank you so much have. However i've had two Hoveround the first one was very large, but it went wherever I needed to go like if I go to get on my bus and it's slightly raining I can't my power chair will just now it's just spins the wheels just spin. It's always been like that since I got it, I don't like that effect on the new one, but I appreciate having one
Patricia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Please contact our Technical Support Department at 1-800-96HOVER to see if they can assist you with your traction issue, we will be happy to help any way that we can. Thank you again and have a great day!
Received new chair but has different cushion on it 3 in too high. Talked to hoveround rep and said need order from doctor. Doctor office faxed new order on Friday August 2,2024 for regular captain set for chair so now waiting to hear from hoveround to get this as not able to use new chair like it is.
Kimberly, due to HIPAA privacy laws we are not allowed to communicate in an unsecured forum. Please contact us at customercare@hoveround.com and we will do our best to resolve your issue. Thank you
I reported it the second day that I had it and they supposed to send somebody out to fix it and still haven't heard anything and I can't even use the chair it's terrible
Terreal, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
I can't get into my. Account to do anything So therefore I cannot leave a review. I really hope this does not affect me being able to obtain a chair.
Sharon, please contact us at customercare@hoveround. Com and we will be happy to assist you. Thank you and have a great day!
Other than a telephone call to set up an appointment, I haven't had any experience with any Hoveround personel yet.
I called and they said I wouldn't qualify because my insurance paid for a manual wheelchair just a few months prior. They were wrong. Then they said I needed a prior authorization from my doctor. My doctor sent them what they wanted and I received app from my insurance company.
They said Hoveround would have to also do an evaluation, but they could only come on Thursday.
I really feel like they didn't really want to sell me a power wheelchair!
John, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
Jasper was the gentleman that delivered my chair. You are very blessed to have a Service personnel like him. He was very knowledgeable and was a pleasure to meet. I didn't expect the kind personality. Keep him because he is the best. Employee that you have had.
Sally, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I have seen my family doctor, Dr. Draughon and been to PT - Mt. Olive Physical therapy, they were to send their report to Dr. Draughon and he was to send it to you. I am waiting to here about insurance approval before I proceed with any extra expenses.
Helen, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I found the process to be a little long and tedious. The things they wanted done at the appointments to me were unnecessary. I scheduled a physical with my doctor thinking that was all I needed. The doctor looked at the paperwork and said you're gonna need more than just a physical but I was already home when he received the paperwork. Advice, make sure your doctor has the paperwork first before scheduling your appointment. Of course I had to schedule another appointment so he could do all of the paperwork, at this time I'm pretty mad. Now, I've done everything they asked me to and I figured, here comes the waiting game. Surprisingly, there was absolutely NO waiting game! I received a call about 3 days after my doctor said he sent the paperwork back to Hoveround stating that I was approved. I'm like, what did you say? The lady on the phone said you're approved and you will receive a call to set up delivery. Again I said ok, here comes the real wait but nope still no waiting. I received the call the next day, it was about Tuesday and Friday, I received my chair. All the staff I had spoken to including the gentleman that came to my house to deliver the chair was very helpful, polite and knowledgeable. I really do appreciate everything. When I looked back on it, the process wasn't long and tedious, I was just being impatient.
Ebony, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I need the wheelchair to function so it is in constant use. But at this age, changes don't come easy and the over sized chair is challenging in a small apartment. It is a very comfortable chair and I really appreciate the power.
Rebajean, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I spoke with 2 different people who were helpful, knowledgeable, and professional.I am sorry that I cannot remember their names.
I hope to hear from you soon.
Hazel, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Hoveround literally called me 5-8 times every single day! I had my appointment with my doctor & she quickly sent back her part. I didn't hear anything for OVER A MONTH! I had to call hoveround myself. I got put on hold 3 times having to be transferred to 3 different people! I was told I will be getting a call back in about 2 weeks! This is ridiculous! So I have NO IDEA WHEN I WILL BE SERN OR IF IM EVEN APPROVED TO GET S CHAIR THROUGH MY INSURANCE!
Melanie, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The process was a little hard, there are a lot of things that involve this process but we are moving forward.
Mrs. Smith, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
Over great company was satisfied with Matt the way he explained the chair
Jennifer, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lou, if you need service or assistance, please contact our Technical Support department at 1-800-96-HOVER and they will be happy to assist you. Due to federal privacy laws and HIPAA regulations, we are unable to discuss patient information in an unsecured forum. Thank you!