Hoveround has a rating of 3.9 stars from 616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
Very good service over all very good people and very good service thanks very good customer service
Not real good so far no home visit no calls no one had talk to my doctor
My feet hurt sometimes I can't walk.please help please
Chair is to small I want to return it so if someone can contact me I'd appreciate it thank you so..
I JUST HAVE RIDDEN IT AROUND THE HOUSE AND YARD BUT I LOVE IT AND PLAN TO USE IT WHEN I GO TO THE DOCTORS THAT ARE NEAR ME
Not sure if fax not sent or if Dr office lost form. Delayed in Dr office until form sent (again?)
It's. Great scooter, except I wish it had rubber tires instead of plastic ones.
Thank you for the high star rating Leonard! We really appreciate your positive review!
Waiting for status. Had medical with doctor should be in your hands.
Let me k
Answer: So sorry to hear that. I am no longer living with my father-in-law, but I can add to my earlier review and comments. The company did exactly the same thing to him, again. A year later. They got in touch to say that Medicare had accepted their appeal and that the chair was now finally his, and they sent a guy round with the paperwork for signature and everything looked great. It subsequently turned out that Medicare hadn't approved anything and didn't know anything at all about the appeal, and that they were not going to pay. The story that Hoveround gave me was smoke and mirrors and back came the bill for the chair again. As far as I know, a year and a half on, the chair is still not officially his. I probably won't hear anything more about it now, but I'm quite glad I don't have to deal with these people yet again.
Answer: Hey Nancy, thank you for reaching out. Although the application process is lengthy and sometimes out of our control, we are committed to providing an excellent Hoveround experience and always do what we can to move the process along as quickly as possible. In order to protect your health information please give us a call at 941-800-5180 so we can assist you.
Answer: Hey Richard, thank you for reaching out and for the warm wishes. If there is anything we can help you with, please give us a call at 800-542-7236. Thank you and have a great day!
Answer: Yes, if doctor can prove medically necessary. Doctor must make file notes to support and you must have an office visit that only addresses the need for your chair.
Hey Kevin, thanks for reaching out! We would love to help you get in the best mobility solution for your unique needs. Please give us a call at 800-542-7236 to speak with one of our Mobility Specialists who can discuss any options that might be available, and answer any questions you have. Have a great day!