Hoveround

Obnoxious personalities, constant phone calls, ridicule requests and complete lack of understanding medical restrictions.

I AM 78 AND HAVE A LEFT BELOW THE KNEE AMPUTATION AND AM UNABLE TO WEAR A PROSTHESIS. MEDICARE AND MY SUPPLEMENT INSURANCE BOUGHT ME A HOVEROUND A LITTLE OVER A YEAR AGO. TWO WEEKS AGO I EXPERIENCE TWO FLAT TIRES. I CONTACTED HOVEROUND AND AS TODAY I AM STILL GETTING THE RUN AROUND.

EACH TIME I GET A DIFFERENT STORY FROM THEIR REPS. THE DOCTOR HAS NOT CALLED, THE DOCTOR HAS NOT SENT BACK THE PAPERWORK, WE FINALLY GOT THE PAPERWORK AND ARE SHIPPING THEM TODAY (THAT WAS LAST THURSDAY) AND THEN TODAY(A WEEK LATER) THE DOCTOR SENT BACK THE PAPERWORK BUT A REQUIRED NUMBER IS MISSING. THE GIRL WAS VERY POLITE BUT STATED SHE COULD NOT BE RESPONSIBLE FOR THE DOCTOR MESSING UP SO I TOLD HER I WOULD CONTACT THE DOCTOR MYSELF. SURE ENOUGH THEY HAVE NOT TALKED TO THE DOCTOR AND THE PAPERS THE SENT TO THE DOCTOR HAD BEEN FILLED OUT AND FAXED BACK THE SAME DAY THEY RECEIVED THEM.

THEY ARE FLAT OUT LYING AND I FULLY INTEND TO CONTACT MEDICARE AND MY INSURANCE COMPANY TO COMPLAIN.

MEANWHILE I AM DOING WITHOUT MY HOVEROUND AND HAVE SPENT MONEY TO FIXED UP MY FIVE YEAR OLD CHAIR TO USE IN ORDER TO GO TO THE BATHROOM AND FIX MY MEALS. I HAVE NEVER HAD A FLAT ON THE OLD CHAIR (WHICH IS NOT A HOVEROUND) I HAVE COPD, HEART TROUBLE AND CANNOT USE A REGULAR WHEELCHAIR.

I WOULD NEVER RECOMMEND HOVEROUND TO ANYONE.

I had been trying to get an electric wheelchair from this company for over 6 months now. They kept telling me that they would call me with updates. They never did. I had to call them every time. They told me not to worry, that they would contact my doctors office for me to ensure that the paperwork was completed correctly. I had to call my doctors office at least once a week for well over a month only to be told that they were STILL waiting for Hoveround to fax them the paperwork to be completed. Repeat this whole process for my insurance company as well.
My insurance company finally approved the electric wheelchair for me, but Hoveround still wasn't doing anything! Months of me having to call Hoveround, my doctors office, my insurance company and I STILL don't have my electric wheelchair. My insurance company even tried calling Hoveround, but the people that work for Hoveround are unfriendly and uncaring when they answer the phone both to me and to my insurance company. I can't even review their actual wheelchair because now my health insurance has expired and I can't afford to get health insurance anymore. I had already paid over $1100 (my portion of the wheelchair that wasn't to be covered by my insurance company). I called again today to see what Hoveround could do for me since I no longer have insurance. They told me that they still don't have all the parts to make my wheelchair. They didn't have any suggestions for me. Didn't offer to set me up with a payment plan. They just told me that they would refund my money and then hung up on me before I could say anything in response. I would NEVER recommend this company to anyone! Horrible, horrible uncaring service and they are liars! They kept telling me that they would call, make sure that things got done, but they never did!

They will tell you anything upfront such as you can get a chair at no cost to you if you are on medicare! You tell them first thing you have no money to pay for a chair! They have you go to a Dr. to have him fill out lots of forms telling why you need a chair! They call and say you are approved for a chair and again I tell them i have no money! They tell me it says I will owe Zero! They send a man out to check out our house to see if a power chair will work even though we have had a Jazzy for 7 years! He looks at our chair and says the seat is shot! Wheels are shot, batteries are shot! The Jazzy looks in new condition but he says if he dont put that down we wont get a new chair because medicare will just say to fix the old one! So hoveround has to lie to medicare to get us anew chair! Then they call and tell you your chair can be delivered and you first payments will be like $130 for like 2 months then like $80 for more months and then $30 some for more months! This is where I said JUST FORGET IT! WHY DID I EVER GET INVOLVED? BECAUSE THEY TOLD ME UPFRONT THEY COULD GET US A NEW CHAIR FREE OF CHARGE! MY ADVICE STAY AWAY AND LOOK ELSEWARE!

I FOUND HOVEROUND HELPFUL AND ASSISTIVE DURING THE APPLICATION PROCESS FOR GETTING A POWER WHEEL CHAIR. HOWEVER, ONCE THE CHAIR WAS DELIVERED, THEIR FRIENDLINESS AND ASSISTANCE CEASED. ABOUT 6 1/2 WEEKS AFTER DELIVERY, I FOUND THAT ONE TIRE WAS FLAT AND THE OTHER HAD LESS THAN HALF THE REQUIRED AIR. THE TECH PERSON AT THE COMPANY TOLD ME THAT IT SOUNDED AS THOUGH THERE WAS A FAULTY SET OF WHEELS. THE COMPANY OFFERD TO SEND ME TWO TIRES BUT THAT I WOULD HAVE TO PUT THEM ON MYSELF. I REMINDED THEM THAT I GOT A CHAIR BECAUSE I WAS HANDICAPPED AND THAT I COULD NOT SIT ON THE FLOOR TO FIX THE LOW LYING WHEELS. HE TOLD ME TO HAVE MY ELDERLY WIFE FIX THEE TIRES. SHE IS NOT ABLE TO DO SO. THEY TOLD ME TO HAVE A FRIEND OR NEIGHBOR FIX THEM. I POINTED OUT THAT THE FAILURE OF TWO TIRES WITHIN 7 WEEKS OF DELIVERY OBVIOUSLY SUGGESTS A PROBLEM WITH THE PRODUCT AND THAT THEY SHOULD FIX IT AS THEY PROMISE ON TV COMMERCIALS AND IN THEIR LITERATURE. AFTER SEVERAL CALLS TO SEVERAL SUPERVISORS, THEY REFUSED TO FIX THE TIRES. I CALLED MEDICARE'S COMPLAINT DIVISION RELATED TO PROVIDERS OF "DURABLE MEDICAL EQUIPMENT" (THE CATEGORY TO WHICH POWER CHAIRS BELONG) AND THEY ARE BEGINNING AN INVESTIGATION. I STRONLY SUGGEST THAT ANYONE WHO HAS A PROBLEM WITH THIS COMPANY OR ANY OTHER COMPANY WHOSE PRODUCTS ARE FUNDED BY MEDICARE CALL THE MEDICARE COMPLAINT NUMBER AT (800)MEDICARE *******227.) IF ENOUGH PEOPLE COMPLAIN TO MEDICARE (YOU MAY CALL THEM ONLY IF YOUR EQUIPMENT WAS PAID BY MEDICARE) THE COMPANIES WILL BE FORCED TO PROVIDE REASONABLE SERVICE OR THEY WILL BE DROPPED AS A MEDICARE PROVIDER.