So sorry to hear that. I am no longer living with my father-in-law, but I can add to my earlier review and comments. The company did exactly the same thing to him, again. A year later. They got in touch to say that Medicare had accepted their appeal and that the chair was now finally his, and they sent a guy round with the paperwork for signature and everything looked great.

It subsequently turned out that Medicare hadn't approved anything and didn't know anything at all about the appeal, and that they were not going to pay. The story that Hoveround gave me was smoke and mirrors and back came the bill for the chair again. As far as I know, a year and a half on, the chair is still not officially his. I probably won't hear anything more about it now, but I'm quite glad I don't have to deal with these people yet again.

Has anyone else in your community or your relatives with had any experience with Hoveround?

I'm not sure where you are getting your information, or even if you are being totally honest. But, I have friends and a relative who have had absolutely no problem with Hoveround. In fact, they tell me that they company was very professional and supportive in getting all the paperwork completed and was extremely helpful in getting them to their doctor for their Medicare evaluation visit. Hoveround makes every effort to make certain that a person is qualified for Medicare to pay for the chair before they deliver (afterall, it costs Hoveround money to deliver these chairs across the country! So, they make certain all the proper approvals are in place). Call Hoveround yourself and ask about their policies! Don't take this one person's opinion as truth.

When I was originally getting my hoveround, they were wonderful, it went very smoothly. HOWEVER... I cannot say the same for their customer service. I have been waiting for them to replace a dead battery for almost a week, now, and I cannot walk. I am having to depend on people to bring my meals and help me to the restroom because my chair is down. Oh, they will help you through the process of getting your chair, but the customer service AFTER you have the chair is another story. I wish I had bought a Jazzy.

They are not the easiest people to deal with. They are, however, better than their pushy competitors from Texas who will not divulge in advance any information as to who makes the vehicle they are selling. Hoveround makes their own chairs.The Texas company only tells you that if Medicare will approve you "it" will not cost you. Hoveround did try to charge Medicare and my insurance company $5,000 more than Medicare paid and Hoveround acepted for my chair. You gain very limited mobility from having a chair. You cannoy go very far. You cannot ride on a broken sidewalk or pavement and when you arrive at your destination there are stairs that the device cannot handle. Getting on and off the device is very difficult because the footrest is very heavy. They claim you can enter and exit from the side but I have been unable to master that maneuver. It is a little better than nothing but not much better.

-I was told by Hoveround before I ordered my chair that Medicare and my supplement were going to pay all but $150 dollars. I was very happy to hear this. So the chair was delivered, and I paid $150 to the delivery man. Everything went fine until I received a extra bill for $421.29 which they said my insurgences didn't pay. So they just sent a different amount than what was agreed upon. If they had told me I would be paying $571.29, I would have refused the delivery, since I asked the delivery man this was the total bill and he replied absolutely.
Doesn't this sound a little like fraud?

Some seem to be getting the equipment supplier mixed up with Medicare. Medicare has theirs own agenda (deny! Deny! Deny!), like most insurance co. Who don't want to pay out. Power wheelchair and scooter companies just do what they can. If a doctor prescribes and Medicare accepts/denies, its not the companies' fault. The doctor is valued to do his duty the best he can and Medicare supposed to do right by the benefiticary. I don't know. Seems a lot of blame is possible, not just with one side of it.