They will tell you anything upfront such as you can get a chair at no cost to you if you are on medicare! You tell them first thing you have no money to pay for a chair! They have you go to a Dr. to have him fill out lots of forms telling why you need a chair! They call and say you are approved for a chair and again I tell them i have no money! They tell me it says I will owe Zero! They send a man out to check out our house to see if a power chair will work even though we have had a Jazzy for 7 years! He looks at our chair and says the seat is shot! Wheels are shot, batteries are shot! The Jazzy looks in new condition but he says if he dont put that down we wont get a new chair because medicare will just say to fix the old one! So hoveround has to lie to medicare to get us anew chair! Then they call and tell you your chair can be delivered and you first payments will be like $130 for like 2 months then like $80 for more months and then $30 some for more months! This is where I said JUST FORGET IT! WHY DID I EVER GET INVOLVED? BECAUSE THEY TOLD ME UPFRONT THEY COULD GET US A NEW CHAIR FREE OF CHARGE! MY ADVICE STAY AWAY AND LOOK ELSEWARE!