Hoveround

If I could I would give hoveround a minus 1000.I bought myself a hoveround in 2021. Yes,they were very nice in the beginning. Worked with Medicare. In August of 2022 I got a flat tire. Plus I needed batteries. My insurance company was trying to work things out with them. But hoveround started give them a hard time. Was told to fax a paper on what my insurance was going to pay to have fixed. So my insurance company did this but hoveround said that they never got it. That is so weird because my insurance company received a paper back from them that they received it. Then hoveround wanted to know exactly how much my insurance was going to pay. They at hoveround were told that insurance pays 80% and I would pay 20%. But they wanted that in writing. Finally after about 6 months I said that I would pay the full bill due. Was told that I would have my parts in 2 weeks. Well 2 more months came and went. I finally got fed up with all there lies. So I asked for my money back. The BIGGEST LIER of this company is Ron. I asked for my back. Ron told me that they couldn't put the money back on my card. Ron said that they would mail me a check in 7 to 10 days. Those days came and went. So I finally called hoveround again. They told me that the money is back on my account. Talked to RON on 3/9/23. My payment was put back on my credit card on 3/11/23. So you really CAN'T believe what RON says. I have had over 15 references numbers. Hoveround has 8 phone numbers for people to call but they all go to just 1 place. Keep track if you call them like I did. They were going to charge me $275 just for labor. But after a year and a half the batteries quit taking a charge. I was also told by Ron that they are having a lot of trouble getting the parts. Was told that there is not enough truck drivers to deliver there part's. But I found out that a lot of there part's come from China. So go and buy yourself a different power chair or you could get screwed over like I DID. The owner of hoveround is Tom Kruse. I sure would be ashamed to have people like RON working for me. Lies,Lies,Lies,Lies that is what Ron does. By the way Ron I have been taping all that you said to me. Ron you are a total idiot.

My mother purchased a Hooveround mpv 5, I begged her not to as patients I transport gave them the worst endorsement. She was convinced by the saleman that this is the only mobility chair medicare would pay for. After recieving it she used it twice to go to the mail box, nearly tipping on it's side going up the driveway curb (the chair would not go up/over it str8 away and had to be approached at an angle) my step father and I tried it to varify her claim, it started to tip on me, fully tipped on him (wieght ranging between 150-165 lbs). Hooveround had no explination for this poor designed, but did try selling a different model, naturally medicare would not assist with payments. Mom swore she would lay in bed till the day she died before she ever got into that "Hoover Junk" again, which she kept her word. I have it now, my step father kept it in great mainance, in hopes she would change her mind and use it, even replacing the batteries as for some reason, even with proper care, the die, no ryme or reason. I have used it once and it drained the new batteries taking me from my sofa to my bathroom, apx 50 ft. Hooveround service only wants to sell a new chair, refusing assistance as I am not the origanal owner. Took it to a scooter store, they informed me they don't repair them and veiw the Hooverounds as disposables. Mom was right, Hoover Junk...

Knowledgeable and was on phone with my Dr. while I was on phone with hover around representative!