Hoveround

I have tried fir a year to get Hoveround to properly repair my chair that is two years old
Calling only ends with excuses and lies
The motors smoke and make noise and Of the two years I have had the chair, it has sat in my carport 99.9% of the time
I am an amputee above the knee
I have had to use my ten year old Jazzee chair instead

Never buy a Hoveround and most definitely never trust a word their service dept or technicians say

Disgusting cmpany and people

I bought a hoveround MVP5 it was supposed to have 5 year warranty, ( didn't) the back wheel caster broke only 1 year and 11 days later and we found out it was not under warranty, after several phone calls with some very rude customer service people and going round and round with them for 5 months I ended up fixing my power chair. They said it was the insurance and my insurance said it was hoveround and they had sent what they needed, they don't loan you a chair if yours is broke until it's fixed and all I was told was he was sorry but. I would never buy from them again. I am an amputee and have to have a power chair so this is unacceptable. I made a report to BBB on this.

It was one of the best experiences I had over the phone trying to purchase something.
She knew everything about the product and what I need to do to get one. Very professional and to the point. In that 1 conversation she told did.She told me everything I needed to know and How to go about getting it.
She needs a raise.
I need to speak with her again. It is A loose end that I need to take of
Have her call me if you can
Thank you

From December to March, to get this settled between your company and my Dr office. Each blaming the other of why not happening, this went on for 3 months. Once all t's were crossed and i's dotted, didn't take long to get the chair. My insurance paid for the chair and 4 year warranty, that was a good plus. Dana that brought the chair was very super helpful, I appreciated his time and expertise about the chair. I'm getting better at controlling the chair after marking the walls, pulling trim away, but I'm getting there. I do love what freedom it has given me.

Hello Hoveround,
Just wanted to drop you a note about the product that you offer. I am very pleased with the chair. It does everything I want it to and then some. The rep who delivered the powered wheel chair was super nice and very helpful. My little Jack Russel (Milo) even liked him. I am truly impressed with the equipment and it is of quality construction. Thank you so much. You have given an old man a new way to get from point A to point B without having to deal with the horrible pain and falling all the time. Keep up the good work.

At the first contact with HOVEROUND, they asked a lot of questions. They then instructed me to get in contact with my doctor and get an appointment with him to fulfill their inquiry as to 'why I required a power chair. I attended my appointment and responded to all the questions and requirements my doctor stated I needed to be eligible to further process my need and request for a power chair. After all of this scrutinization, they sent me a letter; denying me a power chair, because they do not operate in Arizona and they do not deal with Cigna. All such wasted precious time and energy.

One agent would explain a procedure and I would pass it along to my primary. Then another agent would call asking a question regarding dates for assessment and I told them - physical therapy July 11 and primary July 26. That same day or next day another agent calls to see how assessment went! I told them I had said it was not until the 11th. They thought it had been in June! That was a regular appointment with my primary. Then I'm told the process includes steps they neglected to tell me before so I had not given my primary correct information. It was like they were trying to hide something from me. One day they needed to call and confirm my appt on the 26th with my primary and said I had to stay on the line. Then I found out there was no need for me to stay on the phone. Made me mad.
I have no idea what an order ID is. I have also received an email from Hoveround telling me I have a message to check regarding an inquiry by going to the My.Hoveround.com portal. I had no idea what that was and no instructions. I found out I needed to go to Hoveround.com and create my account. However, there wasn't anything there for that either. Needless to say, I'm not impressed with Hoveround Customer Service.

I have made multiple attempts to contact someone there for a referral for a hover round. The menu keeps looping back to the same original question over and over. Finally, twice, I pressed another key that was not pertinent to my call. Got voice messages both time and no return calls. I won't be referring anymore clients to this company