From December to March, to get this settled between your company and my Dr office. Each blaming the other of why not happening, this went on for 3 months. Once all t's were crossed and i's dotted, didn't take long to get the chair. My insurance paid for the chair and 4 year warranty, that was a good plus. Dana that brought the chair was very super helpful, I appreciated his time and expertise about the chair. I'm getting better at controlling the chair after marking the walls, pulling trim away, but I'm getting there. I do love what freedom it has given me.