Overview
Hoveround has a rating of 3.9 stars from 616 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
I talked to Samantha on the phone. She was so nice and such a good and caring listener. The whole experience was enjoyable. I would recommend Hoveround to anyone.
The support team answered questions about Medicare, private insurance, a HoverLift and called my pcp and setup a mobility evaluation for me. They had to transfer me to different people and never dropped the call once.
Jeffrey, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Delivery man was very friendly and explained everything.
Patricia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I am so happy with my hoveround. I'm able to get outside finally. Thank U so much
Edward, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I thought it would take a lot longer to receive my chair. I was delighted to get it as soon as I did. The service man ( Steve) who delivered my chair was helpful and knowledgeable. All in all I am very happy.
Alice, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Great job thank you for helping on renewing me for a new hoveround
Sophia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Charles was great
I call the Hoveround
The Monster
I tried the first day to use it and proceeded to destroy walls and furniture. I ran over my foot now swollen and black and blue
I trapped my finger and received a serious wound that I should have had
Stitched up. Anyway I parked "the Monster " and haven't been on it since
Charles was very informative but did not suggest that I try to drive it while he was here so he could help me.
I have not been on it since. I am afraid of it.
Penny, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
Since 2018 that had the first power chair from you, I had been very satisfied with that chair at that time. I lost the chair and also a mistake with the health insurance that I had at that time and also, eventually was stole from my disease. At tis time, I have the need of having a chair now, again, because I lost my left leg below the knee. It's very difficult to have balance yet, so that's why I need a chair that I can lift to the height of washing diishes and cook.
Thank you
Lucy, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to try to assist you. Thank you!
Rodger was great how many times I have to say he was great great!💕💕💕
Phyllis, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Nothing to share yet until we go through the process of a prescription and acceptance of Medicare. But you have contacted me and were very pleasant to talk to.
David, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
I am grateful for the detailed explanation of the potential request for an electric wheelchair. The rep was extremely helpful in explaining all the intricacies of the approval process. Thank you
Angela, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Very pleased with the service. Extremely fast service. Delivery was fast and delivery driver was great.
Jack, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
We got a interview then proceeded to get evaluated by primary care doctor now waiting for next steps.
Parthenia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Everyone I talked to was very helpful, knowledgeable, and very willing to help me. You have wonderful stsff.
Diana, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I recently called for a remote hoveround wheelchair, it was me who couldn't seal the deal. Now is not the right time for me. I need one too very badly. I fall all the time, in walking i get nervous and shaky i fall. I fall a lot all the time. Sometimes i do not get a warning at all, i just fall. I am scared i might break a bone, like my hip, pelvis or tail bone. Bad timing that's my issue.
Sincerly,
Ruby
Ruby, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. We look forward to helping you when you are ready.
The process was very easy. Hoveround took care of contacting my doctor and getting my appointment for my evaluation. The whole process was handled with ease.
Eleanor, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Everyone is so kind and helpful on and off the phone you get things done
Caroline, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Thank you, My hubby can now go around the block with me & the dog, he was so tried of being trapped in the house or garage, due to swollen legs& feet due to liver failure,
Regina, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
It was great experience she explained everything answered my questions very friendly
Jihana, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Tech was very polite and helpful to me and explained everything to me about the chair and and did everything for me except put in the ramp
Barry, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
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- Sarasota, FL, United States
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Business History
After 25 years, Hoveround Corporation has become the largest direct-to-consumer manufacturer of the most maneuverable, reliable, and compact power chairs available in the United States. The company’s mission — to improve the quality of life for people with restricted mobility — continues unchanged to this day.
Hoveround’s continued success stems from what Kruse calls our “Model of Total Responsibility"
- We are 100% accountable for the quality and reliability of our products
- We control the manufacture, design, delivery, and service of all Hoveround power chairs
- We focus our complete attention on serving the mobility needs of our clients
- We are committed to providing state-of-the-art innovations and best-in-class service
- We are never satisfied and continually research new and better ways to enhance the quality of life of our clients so that they may have the means to fuller, richer experiences through improved mobility
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
David, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!