Hoveround

I called in regards to replacing my current MPV5 Hoveround that is 13 years old. I spoke to a representative that contacted my doctor and explained all the information that was needed to complete the replacement order. I called back the next day late afternoon and was told the insurance that I have you do not except. Not only did you waste my time you wasted the doctor's time as well. Why did I not get a call from Hoveround letting me know about the insurance policy before we set up appointments with doctors?

Great people! They have a Well set up process for approval where Hoveround does almost all the work.
Gave me answers on how to get my dad's power wheel chair need met quickly. They put him in his very nice chair times faster than than what the local
Medical supply house told us would happen. The local place even told me that they expected denial!
Oh if only Medicare and the other government programs were as efficient and caring!
So happy to have found them!
Thank you Hoveround people!
Bob F.

My Mom got a Hoveround with her medicare, and for the first year or so, it was fine. A few months after we moved, we started to have issues. They sent us batteries twice to 'fix' the issue and in the past 3 months, we've had at least 4 techs here to look at the **** thing.

They now tell us it's the break system messing up and that they can reset the breaks remotely. I finally yelled "Well next time this happens and the things stops dead in the middle of the road, she'll call you and we pray she don't get hit by a car. GOOD DAY SIR!"

First call dead batteries in first 6 months was ok. They said within load test so nothing they could do. 6 months and 2 weeks later, batteries only lasting about 1 block of travel or 1 hour of just sitting, which ever comes first. 3 calls and were told each time, "We're working on it"

User stranded between room and lunch area 3 times in 2 days. HELP.//// Calling again today. Will see whats up and report ASAP on answer. Over a week of waiting and no help yet.

NOT recommended. Hoveround MPV5 Power Chair was bought in January 2020. The chair has need multiple repairs over the past 2+ yrs. August 2020 it need a wheel replacement. August 2021 the controller, arm rest and frayed wire needed replacement. May 2022 the chair completely stopped functioning properly. New batteries were ordered - didn't solve the issue. Since May 10,2022 we have been waiting for a service call to be scheduled. They did take payment for the call which hasn't been made (it has been 11 days and multiple calls). When the previous breakdowns occurred parts were shipped - we had to perform the repair. My FIL is wheelchair bound and has not been able to have a quality of life since the Hoveround chair broke down 11 days ago. Medicare only pays for a chair every 5 yrs. I do not recommend this chair which lasted less than 2 1/2 yrs - with multiple repairs needed during that time.

I was dealing with the Scooter Store to get a new power chair (mine is broken). They were SO helpful, but they're outside our insurance network. My insurance told me I would have to go through Hoveround. I'm hearing & reading nothing but horror stories about them. Seems that the chair itself is hard to use, the batteries last just 6 mos., and their customer service is actually UN-customer service. This site just reinforced that for me.

A two year old hoveround chair requiring major maintenance raise quality control issues, however, hoveround service is non existence. After 8 calls, not one representative was able to confirm or deny what the other 7 representatives said. It is therefore a fair statement to say that customer service for customers who paid for their Hoveround's is non existent as well. Horrible service and equally horrible customer service once you pay.

I like my Basic Hoveround Chair, but next time around, I want one with a few options. I wish they all came with the swivel seat and cup holder. For us older people, that is very important. Most of us live on a fixed income and to spend out of our pocket for these little extras means we have to do with out something else. I do not what to sound cheap or want something for nothing but I do not know how else to put it. I am truly grateful for what you have given me because I can now get around without asking other people for help. This is just my opinion.

Chris was on time, went over every detail required, and made adjustment
To fit my physical conditions. He assembled the chair in out family room
(Raining cats and dogs outside) with very little mess and once I gave it a
Test drive made some final adjustments that made my ride much better.
When he was finished with the chair, he cleaned up the water on the floor.
Great job Chris hope you stay with the company, they can be proud of
Your work.!

This company is terrible, their power chairs are garbage. My chair had to be serviced constantly. Their parts don't, they put, garbage parts in my chair. It takes forever for them to get the parts and left me non mobile for almost 2 months. Their customer service reps are rude and nasty. The technician Mike, was not friendly, always came with major attitude, when coming to fix my chair. Avoid this company at all costs. I'm do for a new chair, and have taken my business to a new company. Customer service people are nice, they had my chair approved within a week, I'm waiting on delivery now! Now, it's how it should be…..