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Hoveround Reviews Summary
Hoveround has a rating of 3.8 stars from 667 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hoveround most frequently mention customer service, new chair and phone call. Hoveround ranks 1st among Mobility Aid sites.
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Everyone is so kind and helpful on and off the phone you get things done
It took 2 phone calls and I'm not sure where I stand. I passed lots of information and coordination with my doctor but have no idea what to expect next. Hopefully I can write a proper review once I get some service.
Susan, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
I reported it the second day that I had it and they supposed to send somebody out to fix it and still haven't heard anything and I can't even use the chair it's terrible
Terreal, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
Jasper was the gentleman that delivered my chair. You are very blessed to have a Service personnel like him. He was very knowledgeable and was a pleasure to meet. I didn't expect the kind personality. Keep him because he is the best. Employee that you have had.
Sally, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I have seen my family doctor, Dr. Draughon and been to PT - Mt. Olive Physical therapy, they were to send their report to Dr. Draughon and he was to send it to you. I am waiting to here about insurance approval before I proceed with any extra expenses.
Helen, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
Betty, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to discuss your issue. Thank you!
The Hoveround crew has always been right up to help me within a short amount of time unless they were waiting for a part or something, but they've always been very professional and did what they were to do. I am an amputee and I do not use my Hoveround to get from Spade to be I use it to get from A-Z, thank you so much have. However i've had two Hoveround the first one was very large, but it went wherever I needed to go like if I go to get on my bus and it's slightly raining I can't my power chair will just now it's just spins the wheels just spin. It's always been like that since I got it, I don't like that effect on the new one, but I appreciate having one
Patricia, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Please contact our Technical Support Department at 1-800-96HOVER to see if they can assist you with your traction issue, we will be happy to help any way that we can. Thank you again and have a great day!
Very pleased with the service. Extremely fast service. Delivery was fast and delivery driver was great.
Jack, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
I spoke with 2 different people who were helpful, knowledgeable, and professional.I am sorry that I cannot remember their names.
I hope to hear from you soon.
Hazel, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!
So far so good The process is still going on how update later..
Tyrone, thank you for your kind comments and high star rating! We will pass your feedback on to the team at Hoveround. Thank you again and have a great day!
Tech was very polite and helpful to me and explained everything to me about the chair and and did everything for me except put in the ramp
Barry, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
The people are always friendly and nice on the phone. And are ready to answer all your questions.
Kathy, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
I am grateful for the detailed explanation of the potential request for an electric wheelchair. The rep was extremely helpful in explaining all the intricacies of the approval process. Thank you
Angela, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
The process was very easy. Hoveround took care of contacting my doctor and getting my appointment for my evaluation. The whole process was handled with ease.
Eleanor, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
The support team answered questions about Medicare, private insurance, a HoverLift and called my pcp and setup a mobility evaluation for me. They had to transfer me to different people and never dropped the call once.
Jeffrey, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Great experience the representative was very kind and he made the process easy.
Thank you 😊
Mary, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Customer service was excellent, kind, courtesy, knowledgeable
Martha, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
My experience was very pleasant and thorough your employee was very nice and he made me feel comfortable while he did his job
Eva, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. Thank you and have a great day!
Since 2018 that had the first power chair from you, I had been very satisfied with that chair at that time. I lost the chair and also a mistake with the health insurance that I had at that time and also, eventually was stole from my disease. At tis time, I have the need of having a chair now, again, because I lost my left leg below the knee. It's very difficult to have balance yet, so that's why I need a chair that I can lift to the height of washing diishes and cook.
Thank you
Lucy, due to HIPAA privacy laws, we are unable to discuss patient information in an unsecured forum. Please contact us at customercare@hoveround.com and we will be happy to try to assist you. Thank you!
I recently called for a remote hoveround wheelchair, it was me who couldn't seal the deal. Now is not the right time for me. I need one too very badly. I fall all the time, in walking i get nervous and shaky i fall. I fall a lot all the time. Sometimes i do not get a warning at all, i just fall. I am scared i might break a bone, like my hip, pelvis or tail bone. Bad timing that's my issue.
Sincerly,
Ruby
Ruby, thank you so much for your comments and high star rating! We at Hoveround are happy to hear your feedback and will make sure to pass your comments on to our team. We look forward to helping you when you are ready.
From the business
Hoveround specializes in manufacturing and distribution high-quality power wheelchairs, scooters, vehicle lifts, ramps, accessories and other products that aid personal mobility. Hoveround accepts Medicare and most private insurance.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Caroline, thank you for your kind comments and high star rating! We will pass on your feedback to the team at Hoveround. Thank you again and have a great day!