HoveroundReviews 667

I AM 78 AND HAVE A LEFT BELOW THE KNEE AMPUTATION AND AM UNABLE TO WEAR A PROSTHESIS. MEDICARE AND MY SUPPLEMENT INSURANCE BOUGHT ME A HOVEROUND A LITTLE OVER A YEAR AGO. TWO WEEKS AGO I EXPERIENCE TWO FLAT TIRES. I CONTACTED HOVEROUND AND AS TODAY I AM STILL GETTING THE RUN AROUND.

EACH TIME I GET A DIFFERENT STORY FROM THEIR REPS. THE DOCTOR HAS NOT CALLED, THE DOCTOR HAS NOT SENT BACK THE PAPERWORK, WE FINALLY GOT THE PAPERWORK AND ARE SHIPPING THEM TODAY (THAT WAS LAST THURSDAY) AND THEN TODAY(A WEEK LATER) THE DOCTOR SENT BACK THE PAPERWORK BUT A REQUIRED NUMBER IS MISSING. THE GIRL WAS VERY POLITE BUT STATED SHE COULD NOT BE RESPONSIBLE FOR THE DOCTOR MESSING UP SO I TOLD HER I WOULD CONTACT THE DOCTOR MYSELF. SURE ENOUGH THEY HAVE NOT TALKED TO THE DOCTOR AND THE PAPERS THE SENT TO THE DOCTOR HAD BEEN FILLED OUT AND FAXED BACK THE SAME DAY THEY RECEIVED THEM.

THEY ARE FLAT OUT LYING AND I FULLY INTEND TO CONTACT MEDICARE AND MY INSURANCE COMPANY TO COMPLAIN.

MEANWHILE I AM DOING WITHOUT MY HOVEROUND AND HAVE SPENT MONEY TO FIXED UP MY FIVE YEAR OLD CHAIR TO USE IN ORDER TO GO TO THE BATHROOM AND FIX MY MEALS. I HAVE NEVER HAD A FLAT ON THE OLD CHAIR (WHICH IS NOT A HOVEROUND) I HAVE COPD, HEART TROUBLE AND CANNOT USE A REGULAR WHEELCHAIR.

I WOULD NEVER RECOMMEND HOVEROUND TO ANYONE.

HOVEROUND IS BEYOND HORRIBLE! Nice to begin with. They didn't measure me or anything. Just got the OK from Medicare, then out came a chair and they dumped it into my house. I never even plugged it in because I didn't know how. That's when I realized this company is SCAMSVILLE, USA! One day after delivery I filed a FRAUD CHARGE WITH MEDICARE! Because MC was renting it for me for 13 months, Hoveround took SEVEN WEEKS to pick it up and collected Medicare money while the chair sat there untouched. I told Charlie on delivery day 'IT DOESN'T FIT ME!" My legs were too long and the seat was too tight. It was NOT measured to fit me. The day after they Hoveround retrieved the chair, I met with two PTs and my doctor, and they all filed for a proper wheelchair made to fit. I have a scoliosis, pulmonary fibrosis, two new knees, a replaced neck and four rotator cuff surgeries, not to mention one fused wrist. Now I'm being taken care of by Travis Medical and they've wasted no time. FOR GOD'S SAKE, DON'T GET ANYTHING FROM HOVEROUND, MOST ESPECIALLY IF YOU'RE ELDERLY AND IN REALLY BAD NEED OF A WHEELCHAIR. They never even showed up to change, fix, or correct anything as promised. And if you have one and want to send it back to H, DON'T SIGN ANYTHING! BEWARE THE FINE PRINT, FOLKS! Scammed majorly by Hoveround and to think I believed it to be a reputable company! It definitely is NOT!

I FOUND HOVEROUND HELPFUL AND ASSISTIVE DURING THE APPLICATION PROCESS FOR GETTING A POWER WHEEL CHAIR. HOWEVER, ONCE THE CHAIR WAS DELIVERED, THEIR FRIENDLINESS AND ASSISTANCE CEASED. ABOUT 6 1/2 WEEKS AFTER DELIVERY, I FOUND THAT ONE TIRE WAS FLAT AND THE OTHER HAD LESS THAN HALF THE REQUIRED AIR. THE TECH PERSON AT THE COMPANY TOLD ME THAT IT SOUNDED AS THOUGH THERE WAS A FAULTY SET OF WHEELS. THE COMPANY OFFERD TO SEND ME TWO TIRES BUT THAT I WOULD HAVE TO PUT THEM ON MYSELF. I REMINDED THEM THAT I GOT A CHAIR BECAUSE I WAS HANDICAPPED AND THAT I COULD NOT SIT ON THE FLOOR TO FIX THE LOW LYING WHEELS. HE TOLD ME TO HAVE MY ELDERLY WIFE FIX THEE TIRES. SHE IS NOT ABLE TO DO SO. THEY TOLD ME TO HAVE A FRIEND OR NEIGHBOR FIX THEM. I POINTED OUT THAT THE FAILURE OF TWO TIRES WITHIN 7 WEEKS OF DELIVERY OBVIOUSLY SUGGESTS A PROBLEM WITH THE PRODUCT AND THAT THEY SHOULD FIX IT AS THEY PROMISE ON TV COMMERCIALS AND IN THEIR LITERATURE. AFTER SEVERAL CALLS TO SEVERAL SUPERVISORS, THEY REFUSED TO FIX THE TIRES. I CALLED MEDICARE'S COMPLAINT DIVISION RELATED TO PROVIDERS OF "DURABLE MEDICAL EQUIPMENT" (THE CATEGORY TO WHICH POWER CHAIRS BELONG) AND THEY ARE BEGINNING AN INVESTIGATION. I STRONLY SUGGEST THAT ANYONE WHO HAS A PROBLEM WITH THIS COMPANY OR ANY OTHER COMPANY WHOSE PRODUCTS ARE FUNDED BY MEDICARE CALL THE MEDICARE COMPLAINT NUMBER AT (800)MEDICARE *******227.) IF ENOUGH PEOPLE COMPLAIN TO MEDICARE (YOU MAY CALL THEM ONLY IF YOUR EQUIPMENT WAS PAID BY MEDICARE) THE COMPANIES WILL BE FORCED TO PROVIDE REASONABLE SERVICE OR THEY WILL BE DROPPED AS A MEDICARE PROVIDER.

I have a neighbor that has a Hoveround. He is completely dependent on the chair. He got a flat tire on 11/21 and called me. I looked up Hoveround and found they have flat free tires for $50.00. I called the number and after going through 5 or 6 different options, finally got a live person on the phone 5 minutes into my call.

I ordered the tires and asked them if they were in stock. They assured me that they will ship the next morning. Today is 12/4/12 and no tires. I called Hoveround and again taking 5 or 6 minutes, get a live person. They do not have have my name in the system. I give them my confirmation number, they cannot look it up by that number. Transferred to billing... Billing finds my receipt and confirms that is was indeed ordered 11/21/12 but never shipped... transferred to customer solutions... "Hi this is Ben" I tell Ben that I have a neighbor that is dependent on a power chair and I ordered new tires for him on 11/21 and I have not received them. Ben apologizes. I tell Ben I need them now. Can they ship them overnight so I can have them tomorrow? Ben states; " Sure, no problem. I have to clear that, can I call you back" I tell him that my confidence in them is rather low and I prefer to wait. He assures me that it will only be a few minutes, read back my phone number and told me he would call back. I have now been sitting by the phone 2 hours, where are you Ben?

I have a bariatric XHD model i bought used and the chair itself is great.
It has gobs of power and carries my 450lb arse anywhere. The company
On the other hand sucks, their tech support dept has no clue and has
Consistently given me wrong information. You can call with the same
Question 3 times and get 3 different answers. Their web page says free
Shipping on all accessory orders over $50 but they continually try to
Charge shipping AND tax when medical items are tax exempt.

I was dealing with the Scooter Store to get a new power chair (mine is broken). They were SO helpful, but they're outside our insurance network. My insurance told me I would have to go through Hoveround. I'm hearing & reading nothing but horror stories about them. Seems that the chair itself is hard to use, the batteries last just 6 mos., and their customer service is actually UN-customer service. This site just reinforced that for me.

I currently have my third Hoveround. Two bought by insurance and one that I bought. (I am responsible for maintenance on that one.) On the first one service was great! The next one was a different story. The Service Reps. (not the technicians) are rude and condescending. They act as though "it's us against them", like you are trying to beat them out of something.

For example: After eight years of depending on a power chair, I am familiar with symptoms of weak batteries; short life and long recharge times. For one thing the newer batteries are inferior and therefore the cheapest they can provide. If I get stranded by failed batteries I have to call for assistance. The Tech practically accused me of working the system.

Judging by the charges that I see on my Medicare and BC&BS statements, they are the ones working the system. But they can blame it all on Medicare...

I, ve had my chair fro 4 yrs. When I called for a replacement battery, I was told I have to pay 162.00 deductible, 129.00 for the battery, plus the service call. Where is the "no cost to the customer"? I, m on retirement, not the executive secretary to Donald Trump! Apparently Hoveround doesn't care about the disabled consumer to whom they are alledgedly supposed to be concerned about. With them, it's all about the cash, not the customer!

Hove round is a racket, Before there changes with medicare. My chair was paid for and I had a receipt to prove it. The chair is slow. The lift cost me over 2200. 00 its not designed for someone that has back trouble etc due to the ramp one must lower to drive it on manually. The batteries are expensive and according to my manual they are warrantied for 6 months. Well mine where going bad, requiring charging everyday to go no where. The batteries are expensive. And its a propitiatory item. Like everything else. W/O good batteries the lift won't work as well. I was fortunate my morphine pump worked, had no need for chair or lift. I couldn't give it away, did give the chair away with the lift. The chair was at no cost and the lift was 800.00 in excellent condition, took months to sale it. Chair is designed with a fuse if wheels start to spin and if that happens your dead in the water, It stops!. I had to change tires to gain traction. This company makes its money on the back side. Not when its bought. Customer service is a joke. Would not advise anyone to purchase this chair. Also if you vehicle can't handle the tongue rate. You have a problem almost 300 lbs. My truck was not designed for that tongue weight, not to mention, at the last moment I was told I needed a C rated hitch, and blocks to compensate for weight.On leaf springs. Not a good thing on brakes or the terrible ride. Gas cost jumped as well. I have a friend in the medical retail business and he can't move the lift, at reduced price and its brand new. Something to think about.

I have a Hoveround that literally collects dust. After several times using it I had to stop. When riding it on the sidewalks, the slightest bump gave me severe back pains. The Hoveround Has No Way of obsorbing Any shock. What I don't understand is; Why does the Government approve a product like this. Whoever designed this product certainly did not have safety and compfort in mind. For those of you intending to buy this product I warn you---DONT

If you happen to get a hoveround chair, at least on the "MPV4" to make the seat recline, on the left side (as you are sitting in the chair) at the hinge for the back of the chair there are 4 drilled & taped holes. If "your" chair does not recline, remove the stop screw in one of the holes. Thats It!. It'll now recline. Hoveround wanted $500. To remove that screw 5 years ago. Of corse they won't tell you what's needed to make it recline.

I bought a Hoveround instead of a Jazzy because they spoke so much of their customer service. I have had my hoveround for a little over a year and the battery went dead. I have been trying to get someone from Hoveround to replace my battery for 5 days now, and no one has yet to come. Keep in mind that I cannot walk. I have had to have people come and bring me meals, help me to the restroom, etc. Hoveround said my insurance wasn't responding. I called my insurance co... Hoveround had never contacted them. So I called Hoveround back and explained that situation. They then said they were waiting for my dr. to return their call. So, I called my dr. You guessed it, Hoveround had never called them, either. So, I had my dr. call Hoveround. And I am still waiting. Not sure what the excuse will be tomorrow. My advice to you is to steer clear of Hoveround and buy a Jazzy!