- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Jeulia has a rating of 3.1 stars from 6,626 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments, and great quality. Jeulia ranks 2nd among Custom Jewelry sites.
Proactively asks for customer feedback
This company responds to reviews on average within 23 days
Great vendor. Awesome customer service. I absolutely love the ring. It was worth the wait. Will definitely buy from again.
I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!
I was sucked into purchasing some rings from this website on Feb 1st, 2024. It came in smaller than my actual ring size. I've been trying to get them to process the refund and it has been a major pain! They are trying to delay it so it reaches the 30-day return policy. The product looks cheap like kids' fake jewelry. Be very wary of this made-in-China junk! They will run away once they get your money! The return policy is just a gimmick!
Ordered, and it has been almost 2 weeks, and still in processing, I get it it's "hand made" but if you have a website advertising rings, they should already be in stock and made already, their customer service copy and pasted their responses, every email is the same generic it take 6-12 days to process, almost 2 week just to process what kind of jewelery it is. So if you dont like to wait forever go with a company based in the US where they have their ordering down and doesn't advertise jewelry that isn't even made yet, I'm never ordering from this place again!
Truly sorry for your long time waiting. The delivery time = processing time(will be shown on our website https://www.jeulia.com/ after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more details at https://www.jeulia.com/delivery-shipping.html) We sincerely apologize for the delay in processing and delivering your package. During the holiday season, we experienced an increase in orders, which resulted in a shortage of manpower. As a result, we were unable to meet our usual delivery timelines, and your package was delayed. We understand how frustrating this must be for you, and we deeply regret any inconvenience caused. Please email our customer service at service@jeulia.com for help, and we would like to offer some compensation. Hope for your understanding.
Bought two rings as Christmas presents, as you can see in photos both gemstones were twisted/off centre so I sent them back for an exchange. They are now lost somewhere in the US and jeulia won't send out replacements or refund me so now I am £300 down and all I can claim back is £50 through royal mail. Stay clear of this company
Products used:
Jewellery
We are truly sorry to hear about the issues you have encountered with your ring and the unfortunate loss of your package by the chosen logistics company. We understand your frustration and apologize for any inconvenience caused.
In situations like this, the logistics company is responsible for compensating for the lost package. However, as our valued customer, we would like to offer alternative solutions to help resolve this matter. Unfortunately, since we do not have your order information here, we kindly suggest reaching out to our customer service team via email at service@jeulia.com. They will be able to assist you further and provide personalized support based on your specific situation.
I ordered my wife a new wedding band set. Well I ordered the incorrect size and when I realized my mistake I ordered the correct size. I received both sets so I followed the return directions to a tee and jeulia already received my unopened untouched return and still have not returned my money yet? I have tried emailing the company and they can't even respond to that. I mean they are really unfair and ridiculous. I wouldn't purchase a dog collar from them let alone anything else..
Products used:
Wedding band set
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.
I have written to company 4 times for an address to ship my rings to to exchange for smaller rings and still haven't received a reply.Its now past the 30 days and am worried they will scam me and tell me I'm past the time for returns not happy at all with service
Tip for consumers:
Terrible customer service for exchange
Products used:
Two skull rings
We apologize for the delay in responding to your email regarding the size exchange. There could be two reasons why you haven't received a reply:
1. During the peak season, we experienced a shortage of manpower, which resulted in a delay in responding to emails. We sincerely apologize for any inconvenience caused by this delay.
2. We recommend checking your spam or junk email folder to ensure that our response hasn't been filtered there unintentionally.
Please rest assured that we are committed to assisting you with the size exchange. We have no intention of refusing your request. Regarding our 30-day exchange policy, it means that as long as you contact us for the first time within 30 days of receiving the product, we can assist you with the exchange. You are still within the eligible timeframe, so there is no need to worry.
If you are unable to locate our email response, we suggest reaching out to us via Facebook or Instagram (FB/INS) for further assistance. Our social media team will be happy to help.
Their products look good, but costumer service is not good at all. For a ring I purchased from them I offered to pay for fixing it (as they are familiar with their own product better than anyone else), but they totally refused as the guaranty time was passed. I didn't ask for free I offered to pay, still I was refused.
Hello, thank you for your feedback, and hope for your understanding in this matter. We would like to inform you that we offer a complimentary one-year warranty service for our products. Typically, if an issue arises outside of this warranty period, we usually recommend placing a new order. This is because the customer has to send the item back to us for repair and the repair cost is slightly higher. We sincerely apologize for any misunderstandings or dissatisfaction you may have experienced. To address this matter, we kindly request you to reach out to our customer service team at service@jeulia.com. They will make every effort to provide you with a satisfactory solution. Thank you for your understanding and cooperation.
UPDATE 2:. It is March 18th, my ring has finally arrived and it is absolutely gorgeous and the fit is perfect. I ordered it on January 14th 2021 so it took a while to come in but each time I contacted them they were swift to reply and help me. I cannot say I will order from them again because of the wait time but the ring is amazing. It does not feel cheap. I will leave a final update after I wear it for a while to let you all know how it does through wear and tear. I could not get the best picture of it, I bought the engagement ring with a wedding band to go inside of it.
UPDATE: it is currently 2/20/2021 over a month since I have ordered 1 ring, it was not a specialized order, didn't need an engraving or anything. I've contacted customer support multiple times and just keep getting told "give it a few more days". I am getting more and more disappointed. I have spent almost $200 and have absolutely nothing to show for it. Again, please read all reviews, make sure they are real. I unfortunately did not.
I ordered 1 ring almost 1 month ago now and it's still in the processing phase. I contacted them about it when it was after 14 days (their site says 7-9 process days) and they said they will put my order on a priority list but it didn't make a difference. I wanted to wait to leave a review until I got the ring but by the looks of it, it isn't ever coming. I'm feel so sad that I wasted this money on a ring when I could've bought one from an actual reputable seller. Please read ALL reviews before buying :( if ever receive it I will leave an update review on my honest opinion but so far I'm not too happy
We apologize for all the inconvenience caused to you. Could you please offer us your order number or the name/email used to place the order? We are experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19. We appreciate your patience.
Just wondering when I will receive my order I ordered on November 30th it's now January 13th care to ever send it to me?
Thanks for your message. We tried the name you left here to find the order but without any luck. The delivery time = processing time(will be shown on our website https://www.jeulia.com/ after you choose the ring size or item amount) + shipping time (depends on the shipping method and your location. Please view more details at https://www.jeulia.com/delivery-shipping.html). Could you please kindly email our customer service at service@jeulia.com or contact us via FB/INS then offer your order number for their checking? They will help you check the order status as soon as possible.
Paid 25$ for express shipping then even after 4 days they didn't bother shipping anything.
Company is a scam.
Tip for consumers:
Scam site. Doesn’t send products.
Products used:
A ring they didn’t send after it was paid for and express shipping was paid for.
Hello Jason. We would like to express our gratitude for your feedback, and we sincerely apologize for any inconvenience caused. We understand your concern regarding the delivery time of your order. Please allow us to clarify that the delivery time consists of two components: the processing time (typically 7-9 working days) and the shipping time (4-6 working days). While opting for express shipping can shorten the shipping time, it does not affect the processing time. We kindly request your understanding in this matter. If you have any further questions or concerns, please feel free to reach out to us at service@Jeulia.com. We are committed to doing everything possible to ensure your satisfaction. Thank you for your understanding.
Ai bought a ring that was not customized and they will not refund my money. Only offer store credit after deducting a 35% restocking fee. It us well within 30 days and the ring is factory pristine with the tag.
Products used:
I didn't use this ring at all.
Hi, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can check whether it is customized. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
The sizes on this site seem to run a tiny bit large, and since they do not allow returns on anything but whole sizes, I had to buy a second one of the same design. I would have happily paid for return postage, and left the tag attached, but no go. The ring is lovely and sparkles like the real thing without the cloudliness of some fakes. It looks perfect next to my real diamond band.
The phone number provided on the website is no good. All you get is a message stating this line is currently off and to send a message through the website! I've sent 5 messages with ZERO response!
Products used:
Rings
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. And because of the high volume of requests, some calls may be missed due to busyness. Could you please kindly let us know the name and email you used to place the order? We will try our best to help you solve these issues as soon as possible. Thank you.
I bought a ring from the website, silver with colored gems on maybe half of it. When I received the ring, it was so not as it was pictured on the website, the picture on the site was definitely magnified as the ring I received te gems were so tiny you can barely see them. Instead of having a customer for life, I now tell everyone to be very cautious when purchasing from them as it's false advertising at it's best. So disappointing, I'll never buy from them again
Products used:
Jewelry
Hi Robin, thanks for your feedback and sorry that the ring you bought didn't meet your expectation. We have an extremely rigorous quality control process, but the rings in person may have some differences from the picture because we usually show closer details through pictures. Even though, we have introduced the product descriptions including its stone and setting details on the product page. We have sent you email with better solution, please check and reply to us. We will try our best to make you satisfied. Thanks so much for your understanding!
The stitches on the mouth and side were shown to be black mine are silver. The ring is nice but the black missing takes away from the beauty.
Thank you for your feedback, felecia land! While I am saddened you are unhappy with the item, I want to point out my policies specify I offer to refund if unsatisfied for any reason. Also, there is one picture showing a side view, I am sorry if you may have overlooked it.
Did not like the ring in person. Did not wear it or remove the tags. The return policy is a joke. Customer service will do everything to prevent a return.
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.
I went to go and buy these items, but as soon as I did FRAUD ALERT, from my card's bank, IMMEDIATELY called and deactivated my card. This is frustrating because all of the reviews I read were promising and seemed legit. Buyer beware!
Hi, thanks for your feedback and we apologize for the inconvenience you experienced. We are legit and have been touching the field for many years. We assure you that we strive to provide a secure shopping experience. And it may just be your bank's tips for paying overseas. Please just call your bank to check. Or please contact our customer service team at your earliest convenience to address this issue and assist you further. Thank you for bringing this to our attention, and we appreciate your understanding. Many thanks.
I got a wedding band from here and within a week the paint rubbed off. Looks like a marble piece of metal mow. The insets aren't visable now easily. They will repair it but I have to pay shipping and handling for a "repair" that will probably do no good at all unless they use a anodizing method. The return policy starts when they ship it so you get maybe 2 weeks before you can get a refund. Ridiculous
I won't buy from them again!
I would submit pictures but not will not load
Tip for consumers:
Normally I would give great reviews but I learned colored jewelry is not their cup of tea. Stay away from colored jewelry
Products used:
I bought a total of 3 rings but this ring was a black wedding band with black inset ruby and diamonds.
Hi. We’re truly sorry you’ve had a poor experience with our product. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We offer 30 Days Return & Exchange Policy https://www.jeulia.com/30-day-return-policy.html and One Year Warranty Policy https://www.jeulia.com/one-year-warranty.html. Please contact us at service@jeulia.com for help. Normally, the refund will be issued once we receive the original order, thank you.
I noticed that the band under the crossover piece is dull as if it was buffed after the ring was put together. It does not look like the one in the advertisement. I still like the ring and continue to receive compliments.
Hi Vicki, sorry for the bad experience. We do have some pictures to show the details on our website, I am sorry if you may have overlooked it. Besides, our policies specify we offer to refund if unsatisfied. Please submit a support request to our Customer Satisfaction Team so that we can help you more.
The ring is beautiful but when I put it on I noticed that the side stone was loose. I am going to have to return it.
Hi Melissa, we are so sorry for the issue with your ring. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we can help you resolve this issue.
DO NOT BUY! I don't know how in the world the got on Newsweek That's what lured me in, but this company is horrible! They are a scam! I brought rings for my wedding and one of them turned from gold to black in 2 weeks.
When I tried to return the band because it was too big, they would not give me a refund and harassed me to accept store credit. They even took back the free shipping by deducting from the store credit they forced on me. Their practices are crooked and unethical.
Hi, thanks for the message and sorry for the experience. We provide a One-Year Warranty service, any ring under this period could be repaired. If the size does not fit, we will first suggest our resizing service. If the customer applied resizing service from the account, it indicates the customer would like to accept store credit. This is our policy and we will send an email to notify before head. Of course, if the customer does not like store credit, we will definitely respect the ideas and help to make an exchange directly. For the shipping fee, since you have enjoyed our discount/free shipping for your order, your order was shipped out at our cost. Sincerely hope for your understanding. Our goal is to make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team, we will try our best to make you satisfied. Thanks.
Horrible Customer Service. They claim to be a California based company but they are in China. Their customer service has limited West Coast hours and they all speak very broken Chinese English. It takes several weeks to get your order. They claim it's because your order was personalized or engraved but it's because they ship vis DHL from mainland China. Your DHL tracking verifies this. I had an issue with my original order. Their customer service would only offer a store credit of 50%. I tried to correct the regular issue by using the store credit but there is no way to use it if you order online. I emailed 5 times requesting they credit my card 50% of the order and I got the same response 5 times via email in broken Chinese English saying they would give me another store credit. Eventually, I called and got someone who didn't read from a script giving me the "corporate answer" and they finally refunded me 50%. A lot of effort to get it resolved for a ring that isn't all that great quality. Will not be buying from them again.
Tip for consumers:
Tread carefully
Products used:
Ring
Hi, we do feel sorry to cause you any inconvenience with this purchase. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. Please know that our main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong. So most of the jewelry will be shipped from Hong Kong. Due to the peak season of freight and the influence of COVID-19, the demand grows, and supply lowers, which causes the tight capacity of the shipping. Some of the packages suffered a delay. We do apologize for your waiting. Meanwhile, we are sorry that we didn't know that you cannot use the store credit on our website. The reason for offering you the store credit lies that you can use it to place a new order. It is only a kind suggestion. We are sorry to make you feel difficult to communicate with us. We will make effort to improve our service and product in the future. Luckily, we have refunded the money as you requested and solved your problem. Please note that Jeulia won't evade customers' problems and we are always trying to make customers feel satisfied. Please contact us at service@jeulia.com once you need any help.
I bought 3 pieces of jewelry from this company. After about 3 weeks I finally got a tracking number. When the order was delivered I opened it to look over everything and to my surprise I only received one piece of jewelry, the least expensive at that and the 'free gift' with purchase. I immediately contact them. Now it has been endless emails back and for being asked the same questions over - just worded differently. Instead of trying to make things 'right' for their customer they are placing blame. At this point they are blaming the shipper DHL.
I, thanks for the feedback. Could you please offer us your order number or the name/email you used to place the order? So we can find your order and assist you better. We sincerely apologize for any unhappy experience with us. Please contact our customer service at service@jeulia.com, we will try the best to provide you a satisfactory solution. Thank you for your understanding.
Very difficult to return and exchange. Love the product but very frustrating. So hard to choose. Would help matters if it wasn't so difficult to reach anyone and get a answer. Cam in very timely manner.
Hi Pamela, I’m so sorry about the way your issue was handled. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Thank you for your valuable feedback.
At first, I'll admit the rose gold ring with the chocolate Jeulia stone was stunning, absolutely beautiful! Could pass for the real thing. However, after my wife wore the ring for less than a week the rose gold plating has already started rubbing off revealing the silver base. She works in an office, so there's no reason why the plating should have come off like this. I was extremely pleased when I got the ring, but now hugely disappointed that the jewelry is junk.
Hi, we’re truly sorry you’ve had the experience with our product, especially because of its special meaning. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. Thank you and sorry again.
My fiancé brought me a wedding set ring and it started to turn he spent more than a hundred dollars for it I would not recommend anyone to buy from this website
Hi, we’re truly sorry you’ve had a poor experience with our product, especially because of its special meaning. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please submit a support request to our Customer Satisfaction Team so that we may help you resolve this issue. Thanks and sorry again.
Gain trust and grow your business with customer reviews.
Affordable luxury Jewelry for Everyone.
Jeulia is here to deliver quality and affordable jewelry that is unique and authentic. Every beautiful piece is designed and handcrafted in-house then shipped directly to you. We take great pride in our craftsmanship and utilize environmentally conscious materials so that you can feel confident in your purchase. We have thousands of breathtaking designs that run the gamut from timeless and traditional to modern and bold. We are confident that you will find many designs to fall in love with.
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
We understand your frustration and are sorry for the experience. Due to the surge in orders and emails/messages, there is a delay in our reply. Please do now worry, we offer a 30-day return policy: https://www.jeulia.com/delivery-shipping.html. We will definitely help customers process their refund. Please kindly let us know your order number so we can help you solve these issues.