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Here’s what consumers have asked with answers from Groupon staff and previous consumers.
Hi, Minh! Thank you for your interest in Ideel! I assure you we only sell authentic items. We value our brand entirely too much to risk our reputation with fake or knock off items. Part of the way we can offer the low prices we do is by keeping virtually no inventory on hand. Rather, we host the sales, receive the items from the vendor, and then ship them out to our members. By working directly with the manufacturers and reducing overhead, we are able to pass those savings on to you! We will list the expected ship date on the item page, in your cart, and in the check out so you're always aware of when to expect your items. We also strive for transparency and keeping in touch if there are any shipping delays. I hope this helps ease your mind and I hope to see you on the site soon! Best, Jason Faria, Director, Customer Service
They are the absolute worst about answering customer service complaints. They will lie, they literally told me customer service reps were out sick, thus no answer to my emails for about 2 weeks. But, don't loose hope, the DAY I posted a review on this site, they answered AND gave me a 25.00 credit for my trouble. So write a review on Site Jabber with all the details and a bet a manager will answer promptly. As this is their way, I NEVER ordered from the site again after at least 3 years of orders. Good Luck and don't leave a sordid detail out of your complaint.
Well, it's not Ideeli anymore... it's been Ideel for about a year now I think. Yes, there is a customer support phone number. I've had nothing but good experiences from Ideel in all regards - product satisfaction, price, shipping, etc. - but I've never had to contact customer service so I don't know what you'll get, but they're phone number is (888) 835-1719.
There should be a Proof of certification provided. Check that first, send Groupon support an email about your concerns. If I looked up the same ring. Is it being offered by Bliss? And 14k white gold? There is a description provided. From what I can see everything is there. I will tell you that there are 2 different scales for determining the clarity of diamonds. One is much more stricter that the other. Sorry I don't remember the names of them, but my guess is that the lower scale is being used to determine the clarity. I-J at 12-13 is about the standard for most diamonds bought in a jewelry store. Walmart would be n-m at 21-24 clarity. Print out the page so you have a copy as proof of the description. Take it to a jeweler and have it appraised. If it doesn't match, you have so many days to return the item. Groupon will keep a record of your emails and question sent. You can also contact Bliss Jewelry to confirm everything before you buy. An additional step that I recommend is to first sign up for ebates if you don't have an account. If you by it through the ebates site you will get back up to 12% of the sale price back. That's a lot of change back. No catch. I by everything through ebates. Yes you can return the item. Just make sure you are following the process.
I don't even know HOW this company stays in business. They play games & try to give you "credit" instead of just refunding your freakin money. I agree with you wholeheartedly. Go everywhere you can write a review and tell it like it is. I did eventually get my money back but I'm surprised that I did when I read other's stories. I'm in sales & pretty aggressive. I guess that's what it takes. But, if they don't even respond and all you can get is VM you are beating your head against the wall.
I don't understand why yours has disappeared because mine show redeemed and unredeemed vouchers contact customer service or go to your redeem vouchers and see if it went there sometimes when a voucher has not been used in a while or by the date it's moved off your front list
If the accept your payment you will receive a notification you purchase is complete and you can redeem your Groupon! It's easy and they are reliable
Never buy gold, diamonds, or jewelry unless you can see it in person. That should be your new motto.
Groupon has gone downhill a lot I would look at other discount offerings other than Groupon.
