I don't understand the bad reviews because I have been using Groupon for over 2 years and have had 90 percent satisfaction. The other 10percent was a bad experience but it was with the merchant that I bought it from and groupon happily credited my account to use on something else with no problem. I also had a situation where I was sent the wrong size and they gladly fixed that issue with no problem as well. I really love this website and will say if you have a problem just email them and they will fix it with awesome customer service satisfaction. I would give a five but because of the 10percent I can't.