What should I do to get back vouchers that I bought but haven't redeemed yet from the list of My Groupons? When I get into the MY GROUPONS, it stated that "My orders-You have yet to make any Groupon purchase(s).", but actually I bought 3 vouchers already. They disappeared from the list after one month purchased. Please tell me what should I do to get them back by email to me (quikping@gmail.com)! Thanks in advance!

asked by quikping h. on 8/2/13

39 Answers
Thumbnail of user crystalb94

I don't understand why yours has disappeared because mine show redeemed and unredeemed vouchers contact customer service or go to your redeem vouchers and see if it went there sometimes when a voucher has not been used in a while or by the date it's moved off your front list

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Thumbnail of user markg84

No fees. Anyone can register free of charge.
Only cost is vouchers or goods or services purchased.
Groupon are similar to ebay where various retailers might sell their wares.
You don't pay any commission for using the service, only the price advertised plus any delivery costs.
Always take screenshots of everything you do and keep until delivered.

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Thumbnail of user patriciam69

No fees. But be sure to check out "service-related" offers. Some are definitely terrible and do not give good service.

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Thumbnail of user veronicac4

Contact Customer Service and explain your problem. They will help you get the vouchers on to your list and figure out what happened. My list includes ALL the vouchers I have ever bought (redeemed and unredeemed).

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Thumbnail of user dawns28

Groupon is totally not a scam!

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Thumbnail of user guillermoq

Groupon is a total scam. Nothing but issues both for their vendors and the ones that buy their stupid coupons. Go to Amazon Local if you want to be treated honestly.

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Thumbnail of user ramonac3

Call Groupon. Tell them what vouchers you bought. They will help you out. I remember calling them once about going to my my groupons and one of them said used but it wasn't. They very pleasantly assisted me.

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Thumbnail of user michelef14

I have never had a problem with any groupon I have purchased. I just used a voucher today without any problems. There was one instance when I knew I was not going to be able to use my groupon and I went to my account, clicked on my groupings and asked for a refund. I'm sorry this has happened to you. Hopefully you will get it straightened out.

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Thumbnail of user shirlh

I repeat: because they are a SCAM. Report to both of the following; pissedconsumer.com and ripoffreport.com Be sure to add to your address book for the future. If it is too good to be true it probably isn't

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Thumbnail of user franks52

You might have made the purchase under a different email address of ID - I am sure that if you actually contact their support team they will help you find the vouchers.

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Thumbnail of user heathers3

What does this have to do with groupon.com?

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Thumbnail of user zorrob

I want to make sure that if my guests and myself are hurt in any way that this balloon company has insurance to cover injuries. There was a balloon accident in San Diego on March 17,2010 so those kind of things do happen--it was all over the news! Panorama, the company involved, did have insurance but not every balloon company operates with hot air balloon liability insurance covering their passengers while in flight. Does this one? Did Groupon check this out and reconfirm with the balloon insurance agent of this company before selling the deal to the public--whoever collects the $$ is as liable as the balloon company. I want proof of their liability insurance before I purchase this deal for 12 of my business clients--wouldn't you?

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Thumbnail of user georgem8

As a business owner I am always looking for marketing ideas. Recently, Groupon.com has been featured on the news as the greatest way to expand client base. 2 weeks ago I contacted them via their online form. 2 days later I followed up with an email to their advertising department. No response. A few days later, thinking maybe I made a mistake on the form, I filled out the form wrong. Still nothing. Now 2 weeks later I called and spoke with someone in customer support- they do not allow calls to the sales department. She informed me that someone will be in touch in 4-6 weeks! This is deplorable. They need to understand that if demand increase so too should their capacity. Poor management. Awful execution.

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Thumbnail of user chriso1

Thanks, I must admit to being a lot more interested in this one since Google got involved. I can't afford to spend anything on anything, myself, even at a discount, so I don't use the company, but it does seem that Groupon is going places regardless of the quality of their service and that's going to be interesting to watch.

Rumor has it that $6 billion is peanuts given the amount of spare money sloshing around the Valley right now and that Groupon is taking the gamble of holding out for a lot more (see: Facebook).

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Thumbnail of user nicoles11

I have received and been billed for groupons i did not purchase. I have also purchased groupons i later decided were crap... and groupon customer service has been very quick to rectify and refund the order. Even on weekends. Submit your email and they do get back to you promptly. However, check closely the deals you are buying. Some of the offers have hidden fees or higher shipping rates to compensate for the price adjustment and it ends up not being much of a deal after all. Keep in mind that groupon keeps a fair amount of each sale... making it difficult for the business to extend a truly good offer while still making enough to cover their expenses. If groupons sales % breakdown was more in favor of the business, consumers would be getting much better deals. Especially true with tangible products that require shipping.

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Thumbnail of user shelleys

Thanks for your feedback Nicole. Yes, Groupon customer services did in fact get back to me last night and I am hoping we'll sort things out. Agree that reading the fine print is essential.

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Thumbnail of user carolb12

I tried to register for Groupon that expires on the March 21,2011 and it came back that my e-mail address is already used. How and why is this happening? I receive e-mails from your company every week. The question is what can I do about this?

Carol B.

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Thumbnail of user robg1

Does anyone know how to contact Groupon? Not support, but the corporate office. I sent an email to support asking for a feature to be added to the mobile groupon program and got a reply that was not acceptable and unprofessional and I want to report this to corporate.

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Thumbnail of user alenal

I just bought my first offer on Groupon. How will I receive the voucher to show my purchase? Is this my only means to contact you or do you have a phone number where I can talk to a real person? AL

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Thumbnail of user bobw14

I am planning on featuring my business on this site and the comments got me thinking, will it be worth all the hassles? My business is quite new and all I wanted is some kind of advertisement even if the profit will be a little less than expected. Any advise you guys can give me?

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Thumbnail of user maris34

My question is: Can you put a little box in for people to say WHERE they use whatever's being reviewed, i. E., LOCATION? That way we'll have info specific to our area.

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Thumbnail of user alt18

Groupon is a scam. I was receiving daily emails for around 3 months waiting for something that was worth trying. Each day they offered a $20 item for only $10. After a few months, I saw a Groupon for a pizza place about a 15 minute drive from me. So I decided this would be a good time to try it. I filled out all the information and they sent me the Groupon to use which would give me $10 off any purchase $20 or more. So I bought a pizza that was around $24. I paid the correct amount according to the Groupon, around $14. But at the end of the month, I got billed from Groupon for $10. Where is my savings? I went out of my way for a pizza that was not worth going out of my way for and I paid full price. This is what I call a scam.

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Thumbnail of user andrewl9

Anyone bought groupons for buffets? My family recently bought groupons for a buffet lunch at a nice hotel and i wanna know what its like. Cos the reviews don't seem too good. Thanks!

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Thumbnail of user tlh

Is anyone having a problem getting a response back from Let It Sparkle? A cleaning service in the Halton Region? Since Oct 2011, I have tried a large number of times to contact the company through their website and phone number, and only once received a phone message back from them. When I did try to call them, their phone services was not taking calls. I actually gave two coupons to the services as gifts at Christmas. How extremely embarrassing when they have the same experience as I am having! Also, the coupons expire in June 2012. Money down the drain! If I don't hear from the company next week, I will have to call Groupon customer service again.

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Thumbnail of user maryb32

How do you complain to Groupon about the quality of an offer that you bought and used?

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Thumbnail of user angelam5

The customer service number is 888 375 5777 mon-fri 9-5 CST

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Thumbnail of user clayh1

Clay H. The resturant for which I have a Groupon is closed for renovations, Groupon will not provide a refund until the restyrant is closed for "renovations" no longer how long it takes. I no longer trust Groupon!

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Thumbnail of user chaimf

How can I print out the 4 groupons that I have paid for with my visa card.

From Chaim Fischer, e-mail address: chaimfis@smile.net.il

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Thumbnail of user kathrynb7

I purchased a security camera and they told me wrong address how do i get the correct address to them

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Thumbnail of user charityw3

I am wanting to buy the guitar for my husband for father's day, but I have seen some bad reviews on here about groupon. Has anyone bought the guitar and can tell me if it is as nice as it says it is. It say 76 has been purchased already... so I just wanna make sure before I sink that much money into this deal and get burned. Please respond to charitywaycaster@ymail.com

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Thumbnail of user violap

I bought a facial deal through Groupon and was told by the spa that they are completely booked and can only use the value as a credit. Which means I will have to pay the difference for the same service offered! The spa is The Duke Morgan in New Orleans so don't buy from them. I will also delete my Groupon app of they don't get me my money back!

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Thumbnail of user angelaw7

D'you know what, as a business owner, Groupon is the death knell! You fall for the talk, and sell vouchers etc etc, but it undercuts your margins, and they have no scruples about ' areas' so everybody around you is doing the same thing, and you end up with a voucher chasing culture - so forget what they say about repeat sales - it truly doesn't work - for the business - fortunately we kept going by changing premises and re branding - and having NOTHING more to do with it - and we weren't alone in this experience - Just tread carefully guys

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Thumbnail of user milas1

Also - double check beforehand when possible as not every deal is a deal! I remember recently viewing a voucher in either Cobone or Groupon about a 1 overnight stay + breakfast & dinner in a Fujairah 5* hotel for, let's say, 850 AED discounted price (really cannot quote the exact amount). Meanwhile, the website of that same hotel offers promotion of 1 overnight stay + breakfast only for 600 AED. Again - roughly the figures. So... what deal is that, paying 250 AED for a meal.

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Thumbnail of user mw15

I got an email from Groupon for a local frozen yogurt shop. I clicked on the email to get into that Groupon offer. I clicked on "buy" and got a response thanking me for buying the coupon and that I would get an email with the coupon. I never bought anything from Groupon before and I never entered my billing info into Groupon. I got the coupon email but I am afraid to click on it. Is this malware?

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Thumbnail of user stacied1

Ok so I purchased three concert tickets through groupon and this is the first per chase I've ever made, well I clicked redeem thinking that's what you have to do in order to print it. Well I was wrong and now it says expired what can I do? And how do I properly print the other two I have

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Thumbnail of user carolb36

I bought a Groupon for Fuel Vegetarian in Kalamazoo. I called to make the reservation required and left my phone number and date and time of reservation but they didn't call me back. So I went to their website and made a reservation on-line, and again, no response. So my vegetarian friend drove over an hour for lunch with me there - they weren; t open. I want a refund for my Groupon... that's 10 dollars.

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Thumbnail of user hobw

I ordered a bluetooth that was made to seem like two came with it so i was happy but when i got it it only had one on top of that nothing else came in the box no instructions no chager only a bluetooth and the paper in the box says all things that suppose to come in it im dissappointed.

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Thumbnail of user maryc54

How do I print a voucher that has been paid?

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Thumbnail of user tomb87

Groupon is an absolute SCAM! I bought an item to be given as a gift, a Panosonic Camcorder. Since it was a gift, I purchased the item and stored it for a 2 months. My son opened his present and used the camera for a month and it broke, it will not take a charge. I contacted Groupon to ask what can be done and they said "we're sorry to hear your item broke but after 14 days of you receiveing the item, it's not our responsibility." They wiped their hands clean after they took my money. They're a RIP-OFF!

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