I don't even know HOW this company stays in business. They play games & try to give you "credit" instead of just refunding your freakin money. I agree with you wholeheartedly. Go everywhere you can write a review and tell it like it is. I did eventually get my money back but I'm surprised that I did when I read other's stories. I'm in sales & pretty aggressive. I guess that's what it takes. But, if they don't even respond and all you can get is VM you are beating your head against the wall.

I've been with them for years. Then right after groupon took it over, I had bad experiences on same order... promised discount codes took few phone calls and emails, and then same order was cancelled again and again? They will try to call you over the weekend for verbal confirmation (about what?!) of course I will ignore unknown numbers for those marketing calls. When I call back after checking voice message, the person then is not working on that day? Dresses needed for vacation were initially ordered one month ago and then never able to receive in time... Feels like when it’s good deal, they just provide terrible excuses to ship the actual items… one of the item I received had Kohl’s price tag on it. I will just go there and buy it from Kohl’s then. Compare to other online websites, their customer services seem run by robots instead of human beings with understanding or common sense. I was tired of few hundred dollar order... when we online shop, we don't want time and hassle to deal with nonsense. Ideeli just doesn't provide that convenience for me anymore.

Hi, Kathy,

Thank you for being in touch via Site Jabber. I'm very sorry for the confusion and negative experience.

As an online company we keep all of our agents on Live Chat so they can help customer instantly with any issues that arise. The same agents who handle Live Chat, and emails, are also the agents who handle the phones. Live Chat allows them to work with multiple members at one time, which they aren't able to do over the phone. While we don't have a traditional call center, you can request a phone call the agents will call with within 4 to 24 hours.

I also apologize if our return policy wasn't clearly explained. You may return as many orders as you wish in one box. However, they have to all be combined on one return authorization (also known as an RA) and tracking number. We can edit your RA at anytime before you send it out, so if you want to add items, you can reach out to us on the "Contact Us" link at the bottom of the site, This will give you the option for live chat or to send an email.

When items are included in a return shipment outside of the assigned RA to the tracking number, it does not register at the warehouse. Our warehouse is a fulfillment center and does not have administrative capabilities to edit or add to RA's.

If you would like to send me a message with your contact information, I will have one of our customer service supervisors reach out and get the pertinent information for the items returned to investigate with our warehouse and process your returns.

I hope to hear back from you soon.

Best,
Jason Faria
Director, Customer Service