Optumrx

THE WORST pharmacy experience I have ever had. My MD sent a prescription to them. I checked that they received it, the order status was "processing". A week later when the medication did not arrived I went to check the order status. I found that they just cancelled the order, and marked it "Cancelled: requested by you". Well, I did not request the cancellation, so they lied. Also, there were no communications, notifications or any kind of order updates from them. They just cancelled the order for a vital prescription and lied about it.

I'm gonna kill myself because of you. I'm tired of you. Your reps are great. But they can't do $#*! to resolve anything because the problems are your systems, your service and the fact that in years you have done NOTHING to "fix" anything. Your surveys are useless because YOU don't give a $#*! and that's why you don't listen to your customers. Everyone hates you. I hate you. You are the last company that should be in business with Healthcare because you absolutely, completely and entirely suck.

Charging me almost $306 for my anxiety meds for a 30 day supply! Customer service is absolutely terrible! We switched from express scripts to these people I submitted my prescription request 2 weeks early and here we are 3 days before im out and my order has been cancelled for no reason!

My daughter is a Type 1 diabetic who depends on insulin for her survival. Since December, we have had to contact her doctor to send an emergency prescription to a local pharmacy because OptumRx has failed to provide her with the insulin. March is apparently going to go the same way. Last month her order was set to be delivered on a certain day, when it didn't show up I checked the website where I saw they canceled the order. No phone call, no email, no text to let me know that the insulin, which was already going to be late, was out of stock. This is irresponsible and unreasonable. Be very wary of this company and anyone that forces you into their service, I'm looking at you, United Healthcare.

I have been trying for almost 2 weeks to get my prescription. I have been told various things by various customer service reps. When what I was told did not happen, I called back and was told that there is no record of what was to have happened noted on my account. I was lied to multiple time by more than one representative. This appears to be the norm for Optum. If I had another option I would absolutely NOT use Optum. They are the worst. Avoid them if you can.

Worse, be on belive. Total pain in the $#*!.Serious joke. Really don't have the words to tell people what a $#*!ed up company they are.

We've had so many problems with them. They don't ship our medicines out or they reject the prescription the doctor sends them. They have no communication with us they have never emailed me or called me about any problems. I wish we would've never had to switch. Don't use them and their prices are higher we had to switch because of our insurance.

Customer service is TERRIBLE, bounced from department to department, can't talk to a supervisor, no one can ever answer questions, just never ending run around circle-jerk and never getting to the bottom of the problem! I have spent up to two hours, (TWO HOURS!) on the phone with these idiots and get nowhere! I ask a question of the ridiculously and ironically so-called Customer Advocates, they pause for 30 seconds, read a completely nonsensical answer from their computer screen and then are stumped when I challenge them to explain how what they just said answers my question! Complete lack of customer service or empathy for someone fighting to get life saving medication my Doctor says I need! They somehow get to trump my Doctor's professional opinion and refuse to provide what is prescribed!

I requested a prescription transfer, was promised it would be done by 3 different representatives. After 2 weeks it was still not done. I was finally given the response that prescription would not be transferred due to "their policies". I would never use this service again, which is why i am paying more out of pocket now just to not deal with such horrid service.

If you use their website, they have a "chat now" feature. I have used it several times to ask about the ordering process. There is a live person on the chat within 20 seconds, and each person I've talked to has been very nice and informative. My order is going through quickly and they were able to check the availability of my meds before my doctor even sent in my Rx. A lot of other reviews left very bad comments about their customer service. They must not have seen the online chat option.

My Medicare Plan D insurance provider just switched pharmacy benefit management companies from Express Scripts to OptumRx. Several maintenance medications I was getting from Express Scripts had a copay of $4.15 for 90-day supply. With OptumRx the prices for the same medications and quantity are SEVEN TIMES higher, ranging from $28 to $36. What a rip-off!

I wish I could give them zero stars. They have no idea what is going on. It's easier to break out of prison than to get a reimbursement from them. I have waisted way too many hours of my life on the phone with them. Technology is so old probably using razor flip phones.

My order of 5 medications was canceled. I did not know this as I was not contacted by email or text or phone. I called and got one heart medication to be coming by Express mail because I had been completely out of it It didn't arrive so I checked online. Also canceled. Why was I out of medication you asked? Because we had a company for 3 months over the summer that was terrible at filling orders but did at least have nice customer service. This company is an absolute joke and is simply making profits off of our insurance coverage.

I am new to Optumrx. The first prescription was for 5 of my medications. It was late and I had to go to a local pharmacy to get emergency medications, which I had to pay full price for because I had just 'filled' them at Optumrx. When the prescriptions arrived 7 days later, I was missing one 90 day prescription, only received 60 days. They sent the rest later.
The second prescription I ordered was for a blood thinner which I need as I have had pulmonary embolism in my lungs twice. They received the prescription on the 5th and it is now the 19th and I have not received my medications.
They always say it is because of the shipping not them. I order a lot from Amazon, Wayfair, Walmart and many other companies. I have always received my items within 5 days of notification that they were sent. I have a hard time believing that 2 out of 2 times my meds were late 10 to 14 days because of the shipper.
I recommend nobody uses Optumrx and I will not any more. It will cost me $39.45 a month to go to the local pharmacy and get my prescriptions. May not sound like a lot but when you are retired, you try to save as much as possible. It is cheap for the price for the anxiety I have gone through getting meds after I have run out.

Over the past few months, I have had errors in scripts filled, errors in pricing, errors in communication regarding script refills, and even lost scripts. I have been extremely frustrated with OptumRx requesting new scripts from physicians expressly against my explicit requests. (They continue to request new scripts from physicians when the older scripts have yet to be filled.) As one could reasonably assume, this also does not amuse my physicians, who are more than fed up with the pharmacy.

I have spent hours on the phone trying to remedy incorrect script requests and communications, to the point of having specific script information in hand, from the prescribing physician with script number, date, medication, dosage, quantity, and refills. Yet even with this very specific information in hand and provided, OptumRx manages to repeatedly request a brand new prescription from an outdated physician visit a year prior.

I struggle to convey the breadth and depth of my frustration with OptumRx, which by this point is paralleled by the frustration of the physicians and staff.

Do NOT trust this company. Azelaic acid 15%, a skin cream: $94 now, get this: For 75 days. What the heck? It's a cream. Optum lets you put in, 1 tube, 2 tubes or 3 tubes... or 30 days, or 60 days or 90 days...and strangely it stays at $94. Why? To HIDE the fact that there is NO one or two or three or 30 or sixty days...they are ONLY selling you one tube for $94. DO NOT BUY...go to Goodrx and find a place for less than 1/2 price. So CREEPY. Beware, check all your meds here with GoodRx

My doctor sent 2 prescriptions to this specialty pharmacy. When I called them, they only sent me 1 of them and didn't say anything about the other one. 1 week later, I'm calling and asking why the most important order was completely missed. The woman, Michelle, took really long time, almost mocking me, asking me to repeat my number, then repeating it herself, and asking me to repeat it after herself again (WTF!). When I refused to repeat it for the 3rd time, she said she could not serve me and there's nobody she could transfer me to. So now not only they completely missed a very important order, there's no way I can still order it! I hope they go out of business as this is not the way to treat customers who you've already failed.

Beware it is ALL bad with this company. They short ship orders and won't credit your payments. Website is impossible...If you have an afternoon free just call their customer service BTW have a translator on hand.

I have never dealt with a more inefficient, customer-unfriendly, unprofessional, and all-around terrible company. It is a shame that any company would use this pathetic group to do anything for them. Apparently, the companies that utilize OptumRX are interested in abusing and defrauding their employees. If possible, avoid this company at all cost.

OptumRX seems to be gambling with our health. Some illnesses cannot tolerate a week without medicines... missing doses of medicines can greatly complicate treatment. My employer switched to Optum as the pharmacy provider in January and all prescriptions have been delayed to the point of being completely out for days in between. Our doctor electronically submitted the prescriptions more than 10 days before we ran out, but they were not "received" by Optum until the medicine was completely out 10 days later, then Optum shipped via ground, the slowest method possible, so we will be without the medicine for 6 additional days. The first time I'd call it an honest miss. But after repeated problems it now looks like the MO. Shame on them claiming to "manage health". Managing it all the way to the bank it seems.

This mail order pharmacy is awful. These people are the most unkind, insensitive and uncaring individuals I have encountered professionally. The reps are not trained and service is horrible. If you have any other options available to receive your medications please use it. So happy I googled 'TOPA2GET' and got great alternative!

I Ordered Oxycodone-Acetaminophen for my husband. Was told they needed I.D., and I was on the phone for two hours trying to give someone his I.D. The following day I checked his online account and noticed that they had cancelled the order. I called and was on the phone this for another two hours to find out why. I told the operator that his meds would run out in a week, and she said she would put a rush on the order. I agreed to let them do that. As soon as I hung up my bank sent me an email stating that $20.00 was taken out for shipping and later found out that the order wouldn't arrive until AFTER his medication had run out. I was NEVER told by the operator that it would cost $20.00 for shipping. If I had I wouldn't have agreed to it. I called a third time and got an answer right away, didn't have to wait, and told her that I was fed up and to cancel the order for Oxycodone-Acetaminophen and I would have his doctor send a new script to Kroger's. To add insult to injury they charged us $4.60 for a different medication of which was covered by our health insurance and I'm still waiting for a reimbursement. We are seniors on a fixed income and $4.60 is a lot of money to us. I ended up sending a strongly worded letter to the corporate office and I'm still waiting for our money. My advice is to not use this company because they are a rip off!

They charged me 2.5 times what they agreed upon. Customer service is the worst, they bounce you around, first telling you they will refund one time, then the next person denies they can.

Dealing with these people is a nightmare. They fill a Generic RX without informing you that the RX received as written by a Dr is not available, then bait & switch it to brand name at high cost. My RX is 24hr ER 1xper day, they give me 12hr ER 2xper day! Then switched it to brand name (1xper day) cost $131.00 without any notice! I canceled both, yet they still send the wrong RX! I cancel again 2/8/24 still shows as being sent! Save yourself a big hassle, don't go with Optum, they are terrible. Their Pharmacists refuse to fill RX's because "they" feel a med is not right for you, without any medical training in Cardiology. A Dr prescribes this for me, guess I'm still alive Optum! If this prevents me from getting the correct RX at my old Pharmacy, I will be really, really mad! Zero stars if possible!