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My daughter is a Type 1 diabetic who depends on insulin for her survival. Since December, we have had to contact her doctor to send an emergency prescription to a local pharmacy because OptumRx has failed to provide her with the insulin. March is apparently going to go the same way. Last month her order was set to be delivered on a certain day, when it didn't show up I checked the website where I saw they canceled the order. No phone call, no email, no text to let me know that the insulin, which was already going to be late, was out of stock. This is irresponsible and unreasonable. Be very wary of this company and anyone that forces you into their service, I'm looking at you, United Healthcare.
Tip for consumers:
The customer service is slow, promises things that are not followed through on, and can not actually help with most issues.
Sarah O.'s review of Optumrx earned 2 Very Helpful votes
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Because they call everyday all day like stalkers they never want anything just call. So I blocked...
