What is SiteJabber?
SiteJabber is a consumer protection site which helps people avoid
fraudulent websites and find ones they will love.
Why was SiteJabber started?
SiteJabber's goal is to make the internet a better place for consumers.
We envision a day when consumers no longer have to deal with online scams
or fraud and have all the information they need to make informed decisions
about the online businesses and websites they use. Read more about
SiteJabber's founding on our
blog.
What can SiteJabber do for me?
Who's behind SiteJabber?
Read more about the
SiteJabber team.
How can I write a great review of an online business or website?
How can I find my friends' reviews?
The easiest way to discover your friends' reviews or to share reviews with your
friends is to add your friends via the
Email Friend Tool or log in via
Facebook Connect.
What is SiteJabber Authority?
SiteJabber Authority is how much trust a particular SiteJabber user has earned
within the SiteJabber community. There are five levels of Authority:
Authority Level 1
These users are new to the community. Please give them a chance but also read their reviews with a bit of caution.
Authority Level 2
These users are up and coming members of the community. Their reviews are likely free of bias.
Authority Level 3
These users are established and trusted members of the community.
Authority Level 4
These users are leaders within the community and in the field of online consumer protection.
Authority Level 5
Admin
These users are staff members of SiteJabber. Feel free to contact these people if you need help or have questions.
Authority is calculated using an algorithm that takes into account:
- The number of reviews the user has written
- How helpful the community has found the user's reviews
- How complete the user's profile is (picture, personal website, etc.)
- Professional and/or other expertise
Does SiteJabber remove reviews?
We generally do not remove reviews. For more information please see our
Review Guidelines. Owners of online businesses and websites may be interested
in our
blog post about this.
Does SiteJabber receive money from any of the businesses or websites that are reviewed?
We do not accept money from any of the businesses or websites reviewed on SiteJabber.
I'm considering legal action against a reviewer and/or SiteJabber. What are the precedents?
Websites like SiteJabber are protected under federal law by
Section 230 of the Communications Decency Act. Your attorneys will find
dozens of relevant cases if they are not already familiar with the statute, but
Zeran v. AOL, 129 F. 3 327, 330 (4th Cir. 1997) is a well-known example.
Careful consideration should be taken if you are considering legal action against
a reviewer. Defamation suits are expensive, difficult to win, and tend to draw
additional attention to the issues you would prefer ignored. You will also run
a risk of the
Anti-SLAPP statute requiring you to pay attorneys' fees to the other side.
Rarely, there may be cases where legal action is appropriate, but in general,
it is unlikely you will find what you are looking for by suing someone who gives
you a bad review.