Frequently Asked Questions
What is SiteJabber?
SiteJabber is a consumer protection service which helps people avoid fraudulent websites and find ones they will love. SiteJabber is made possible by a grant from the National Science Foundation.
Why was SiteJabber started?
SiteJabber's goal is to make the internet a better place for consumers. We envision a day when consumers no longer have to deal with online scams or fraud and have all the information they need to make informed decisions about the online businesses and websites they use. Read more about SiteJabber's founding on our blog.
What can SiteJabber do for me?
- Avoid fraud and bad experiences by researching websites and online businesses before using them: search SiteJabber
- Find good websites recommended by the community: browse community favorites
- Get weekly scam alerts and other useful consumer tips and information: read the SiteJabber blog
- Contribute to making the internet a better place: over 450,000 consumers turn to the SiteJabber community for advice every month. You can give back and help people by sharing your own experiences on websites: review a website or report fraud, complaints, or scams
Who's behind SiteJabber?
Read more about the SiteJabber team.
How can I write a great review of an online business or website?
Check out our Review Guidelines for advice on how to write a helpful review.
How can I find my friends' reviews?
The easiest way to discover your friends' reviews or to share reviews with your friends is to add your friends via the Email Friend Tool or log in via Facebook Connect.
What are Reviewer Levels?
SiteJabber reviewers earn levels for their contributions to the community. Levels are gained by
writing reviews, comments, and forum posts that are found helpful by other community members.
By attaining higher levels, users can earn special privileges, such as being recognized as a
Trusted Reviewer (provides greater visibility and weight to reviews). More information
on special privileges will be disclosed as reviewers advance in levels.
Full List of Top Reviewers »
What is expertise?
Expertise allows SiteJabber users to communicate their deep knowledge in particular subjects. Users can declare their expertise in a subject and based on their background and the quality of their reviews, they can be granted expert status in a topic.
Does SiteJabber remove reviews?
We generally do not remove reviews. For more information please see our Review Guidelines. If you are affiliated with a website and would like to respond to a review please register here.
Does SiteJabber receive money from any of the businesses or websites that are reviewed?
We do not accept money from any of the businesses or websites reviewed on SiteJabber. SiteJabber also does not receive any money from any of its partners to prevent conflicts of interest.
I'm considering legal action against a reviewer and/or SiteJabber. What are the precedents?
Websites like SiteJabber are protected under federal law by Section 230 of the Communications Decency Act. Your attorneys will find dozens of relevant cases if they are not already familiar with the statute, but Zeran v. AOL, 129 F. 3 327, 330 (4th Cir. 1997) is a well-known example.
Careful consideration should be taken if you are considering legal action against a reviewer. Defamation suits are expensive, difficult to win, and tend to draw additional attention to the issues you would prefer ignored. You will also run a risk of the Anti-SLAPP statute requiring you to pay attorneys' fees to the other side. Rarely, there may be cases where legal action is appropriate, but in general, it is unlikely you will find what you are looking for by suing someone who gives you a bad review.
