Frequently Asked Questions

SiteJabber is a consumer protection site which helps people avoid fraudulent websites and find ones they will love.

SiteJabber's goal is to make the internet a better place for consumers. We envision a day when consumers no longer have to deal with online scams or fraud and have all the information they need to make informed decisions about the online businesses and websites they use. Read more about SiteJabber's founding on our blog.

• Research online businesses or websites before you use them. Try searching reviews.
• Review your favorite or least favorite online businesses and websites. Try reviewing a website.
• Read tips for consumers on evaluating sites and reporting fraud.

Read more about the SiteJabber team.

Check out our Review Guidelines.

The easiest way to discover your friends' reviews or to share reviews with your friends is to add your friends via the Email Friend Tool or log in via Facebook Connect.

SiteJabber Authority is how much trust a particular SiteJabber user has earned within the SiteJabber community. There are five levels of Authority:

These users are new to the community. Please give them a chance but also read their reviews with a bit of caution.

These users are up and coming members of the community. Their reviews are likely free of bias.

These users are established and trusted members of the community.

These users are leaders within the community and in the field of online consumer protection.

These users are staff members of SiteJabber. Feel free to contact these people if you need help or have questions.


Authority is calculated using an algorithm that takes into account:

• The number of reviews the user has written
• How helpful the community has found the user's reviews
• How complete the user's profile is (picture, personal website, etc.)
• Professional and/or other expertise

We generally do not remove reviews. For more information please see our Review Guidelines. Owners of online businesses and websites may be interested in our blog post about this.

We do not accept money from any of the businesses or websites reviewed on SiteJabber.

Websites like SiteJabber are protected under federal law by Section 230 of the Communications Decency Act. Your attorneys will find dozens of relevant cases if they are not already familiar with the statute, but Zeran v. AOL, 129 F. 3 327, 330 (4th Cir. 1997) is a well-known example.

Careful consideration should be taken if you are considering legal action against a reviewer. Defamation suits are expensive, difficult to win, and tend to draw additional attention to the issues you would prefer ignored. You will also run a risk of the Anti-SLAPP statute requiring you to pay attorneys' fees to the other side. Rarely, there may be cases where legal action is appropriate, but in general, it is unlikely you will find what you are looking for by suing someone who gives you a bad review.