Sherrie S.

OptumRX seems to be gambling with our health. Some illnesses cannot tolerate a week without medicines... missing doses of medicines can greatly complicate treatment. My employer switched to Optum as the pharmacy provider in January and all prescriptions have been delayed to the point of being completely out for days in between. Our doctor electronically submitted the prescriptions more than 10 days before we ran out, but they were not "received" by Optum until the medicine was completely out 10 days later, then Optum shipped via ground, the slowest method possible, so we will be without the medicine for 6 additional days. The first time I'd call it an honest miss. But after repeated problems it now looks like the MO. Shame on them claiming to "manage health". Managing it all the way to the bank it seems.