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elaine g.

2 Level 2 Contributor
  • 10 Reviews
  • 48 Helpful Votes
  • 0 Thank Yous

Experience: Computers & Technology, Clothing & Fashion, Entertainment

Member since January 2015

  • Reviews

    10

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

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  • Profile Views

    1,092

Review Distribution

10 Reviews by elaine

2/3/15
2/3/15
2/3/15

Discover not only pays me to charge but they have exceptional customer service. Their reps truly listen when you call. Instead of having their own agenda and checkoff list, they listen to you. And if you ever have to appeal a charge on your account, you definitely want this company on your side. They have your back!

2/3/15

The customer service at Liberty Mutual ties with that of Discover. They are super prompt and courteous with lock out services. You actually speak with someone in the USA. The rep actually listens to the customer. Instead of having a list of rote questions to ask the customer, the rep listens. This I find rare in customer service today. The rates are competitive with other companies. I did lots of research before I went with Liberty Mutual. So far no claims.

2/3/15
2/3/15
2/3/15
2/3/15
2/3/15

I subscribed to Lumosity but was unable to access the games. Kept getting msg that I was not a member. However, my Discover was charged $59.95. I called the Lumosity phone listed and got an automated msg referring me to the online site. I went online and filed my complaint and got no reply. So I called again, and again, and again... automated phone msg each time referring me to the website. All of this time, months, I am unable to get into the games... getting the same message that I am not a member. Finally I email Lumosity stating that I will be appealing the charge to Disco ver. Magic... I get three replies in 2 days. The first states that I cannot be found as a paying member. I send the information to them with a copy of the Discover charge. I asked for cancellation and a refund. The reply from Lumosity was that my 30 days was up and I could not be refunded. Never mind that I had not been able to access the games! Discover accepted the dispute and told me that they receive many complaints from Lumosity customers. Discover also suggested that I contact my attorney general and the Calif attorney general about this, which I intend to do tomorrow. This company is inaccessible because they want to be! Some customer service, huh? No service after the sale! Less

Tip for consumers:
If you want to talk to a person about a problem, forget it. All you will get is an automated msg to go to the web site. After going to the web site and following directions, I got no response for 4-5 months. Finally when I stated that I was going to appeal the charge to Discover, I got 2 email responses but still no refund.

Service
Value
Shipping
Returns
Quality
1/21/15

I subscribed but was unable to access the games. Kept getting msg that I was not a member. However, my Discover was charged $59.95. I called the Lumosity phone listed and got an automated msg referring me to the online site. I went online and filed my complaint and got no reply. So I called again, and again, and again... automated phone msg each time referring me to the website. All of this time, months, I am unable to get into the games... getting the same message that I am not a member. Finally I email Lumosity stating that I will be appealing the charge to Disco ver. Magic... I get three replies in 2 days. The first states that I cannot be found as a paying member. I send the information to them with a copy of the Discover charge. I asked for cancellation and a refund. The reply from Lumosity was that my 30 days was up and I could not be refunded. Never mind that I had not been able to access the games! Discover accepted the dispute and told me that they receive many complaints from Lumosity customers. Discover also suggested that I contact my attorney general and the Calif attorney general about this, which I intend to do tomorrow. This company is inaccessible because they want to be! Some customer service, huh? No service after the sale!

elaine Has Earned 48 Votes

Elaine G.'s review of Ross earned a Very Helpful vote

Elaine G.'s review of Lumosity earned 46 Very Helpful votes

Elaine G.'s review of Liberty Mutual earned a Very Helpful vote

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