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Mexico
1 review
0 helpful votes
Follow sabrina O.
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Got a 150$ USD gold plated ring for my Bday and the color faded after 4 months and a stone fell off after 5 months. Pandora would not exchange it because I do not live in the country of purchase.
BAD QUALITY AND BAD WARRANTY

Date of experience: February 3, 2025
Ohio
1 review
0 helpful votes
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Pandora does have the ability to tap into your soul in terms of music. BUT, the app frequently loses sound with volume up and bluetooth connected, or just on phone. 7-8 times now in two months, so, next. Great when it works, but not reliable…

Date of experience: June 22, 2022
Massachusetts
1 review
1 helpful vote
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Signed on ad free for 4.99. We are on fixed income so when bank statement came in surprise! Being charge 9.99 a mth. I know seems like little, but when two homeless people with a rescue dog are living off 1600. A month ssi. It is a lot. Being screwed by Google and pandora. Do not use Google pay they don't care and pandora can't be reached. Use neither. Saddens. E to say they don't care about you or me!

Date of experience: April 26, 2022
Illinois
1 review
0 helpful votes
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Pandora has some seriously gorgeous jewelry. I'm always drawn to their charm bracelets and those cute rings. However some items, especially those with a more delicate finish, tend to tarnish or lose their luster faster than expected. It's advisable to follow their care instructions closely to maintain the jewelry's shine.

Date of experience: September 15, 2023
Georgia
1 review
0 helpful votes
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Advertisements
September 8, 2022

I have always enjoyed pandora and love listening to music on the app & I don't mind most of the advertisements but the Herschel Walker one. Where the ex-wife talks about a gun being held to her head and him threatening to blow her brains out. Is a bit much. Definitely can't play pandora with my kids around anymore.

Date of experience: September 8, 2022
Colorado
1 review
0 helpful votes
Follow Tami S.
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Im tired of pandora stopping my music, asking if im still listening. I WAS still listening until you rudely stop my music because I dont give you enough likes. Stop being so needy, its a free app! We should be able to listen without you needing our attention ever 5 damn songs.

Date of experience: July 26, 2022
California
79 reviews
218 helpful votes
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Addictive!
August 23, 2023

I love making stations and seeing what comes up. I tend to do "My Station" over the other options so it will eventually lead to Avenged Sevenfold.Or Selena Gomez. Usually both.

I've heard they don't pay artists as well, but I really enjoy it more than Spotify, which I have also tried.

Date of experience: August 23, 2023
Texas
1 review
0 helpful votes
Follow S C.
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I have purchased many items from the Pandora store in Katy, TX. The associates are very knowledgeable and interactive with customers. I have always had a great experience and will be returning as a loyal customer. SC

Date of experience: March 6, 2022
Illinois
1 review
0 helpful votes
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For the first time, I made a trial free registration to familiarize myself with the offers from Pandora. After looking at all the possibilities and the range of services from music products, I was pleasantly surprised at how well the customer service process works. I think that I will sign up for a paid offer, I was attracted by the attitude.

Date of experience: August 22, 2022
Louisiana
1 review
3 helpful votes
Follow Tiffany J.
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I don't understand how such a well known and successful company cannot fix their algorithm to where it does not play the same songs over and over. I switch stations and the genres are completely different and the same songs still play. There's no getting away from it. Business Pandora is even WORSE, completely unhappy with business Pandora and am currently switching to Rockbot, hopefully they can do a better job.

Date of experience: May 19, 2022
Delaware
1 review
0 helpful votes
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Don't buy from Pandora
October 29, 2022

I just left Pandora at the Depford Mall. My boyfriend purchased a bracelet for me with charms 2 years ago and it broke. Laura was my associate, she was not caring towards my broken charm. She asked for my boyfriend's email, said there was a different bracelet purchased (lied), would not show me the proof. Told me that Pandora could only repair my bracelet if it was purchased within a year, regardless and told me to go to get it repaired by a jeweler. To be such a large company, you should stand by your merchandise- regardless. Needless to say, I will not be purchasing any other jewelry from Pandora and I will reach out to the corporate office regarding this issue.

Date of experience: October 29, 2022
Washington
1 review
0 helpful votes
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No Refund
March 6, 2024

I order a ring and bracelet for my girl on Valentine's Day but the wrong size and sent it back they told me exactly you have 7days to send the item back and we'll give you a refund without the shipping I said cool ok it's been 2 in a half weeks no email no refund no nothing just heads up shipping anything from them and sending it back don't expect anything in return

Date of experience: March 6, 2024
Texas
1 review
1 helpful vote
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I thought I would give Pandora a try as it was the cheapest of the 3 music streaming apps on my Fitbit Sense watch. Well now I know why it is. I spent the better part of a day trying to get music to download onto the app on the watch. It kept saying it was syncing and then stopped. I thought there was an issue with the watch until I tried Deezer. Absolutely no issues. The Pandora app is worthless on the Fitbit. Deezer is more expensive, but at least it works on my Fitbit so Pandora lost me as a customer.

Date of experience: March 12, 2022
Florida
1 review
0 helpful votes
Follow J J.
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I've enjoyed my basic, paid subscription to Pandora for years. I love the wife selection and lack of ads.

I hate the way they repeat the same songs way too often. The result: I grow to loathe those songs and Pandora!

I usually listen via a Bluetooth speaker and often find myself running to find my phone so I can change the music. It becomes like a water torture, annoying, intrusive, and not much I can do about it. I press the thumbs down or forward button often, and it doesn't seem to disuade Pandora from pushing music I don't want to hear so often.I subcribe to lots of artists, stations and playlists, so there is no need for this over repetition.

Date of experience: November 2, 2023
Utah
8 reviews
19 helpful votes
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Too many frozen streaming issues. This used to be a wonderful experience, but has been reduced to "over complication" by clueless developers. Just disappointing for the most part!

Hopefully, it won't go the way Spotify went.

Date of experience: January 26, 2017
California
1 review
3 helpful votes
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Greedy
February 4, 2018

Pandora is a greedy company. Rather than play songs from original records they choose re-recordings from knock off or soundtrack albums in order to not pay the musician. Also, I have 292 different artists on my Pandora station and get constant replays of particular songs. Very disappointed in their overall performance.

Date of experience: February 4, 2018
Minnesota
1 review
0 helpful votes
Follow Li B.
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Why can you see the next song or list coming up next to play? That capability would make Pandora #1! And more people use the over other two top competitors. Apple/Spotify both cost too much. Pandora only 4.99, fair pricing. And neither Apple And I believe nor Spotify allow users to shuffle your genres.

Date of experience: September 9, 2020
Massachusetts
4 reviews
12 helpful votes
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Pandora has more advertisement per minute than most other apps. Like so many other apps it launched well and then became greedy as it gained a name for itself. The free version has ads every few seconds thus making you unable to hear a song. Don't install

Date of experience: February 23, 2016
Nevada
6 reviews
3 helpful votes
Follow Alesandrina A.
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Pandora free is ok but too many unknown artist for my taste. You're limited to the number of passes if you don't like a song and pop up ads are annoying. Often, songs don't finish and new song begins. Still don't know why something like Elvis radio would play a Doors song sung by an unknown

Paid Pandora offers more well known artists, pass up the ones you don't like.

There is another music service that I prefer to use. Original music that is downloadable for times when you don't have access to wifi! It's more like my own little IPOD storage... its stored on all my electronics and is Bluetooth capable for my car and home systems. What more can I ask?

Date of experience: March 29, 2016
Texas
268 reviews
1799 helpful votes
Follow T N.
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I like the simplicity of Pandora's design while also offering more technical information about recommended music. However, two things: 1) Pandora doesn't work outside of the United States and 2) It has a fairly limited range, as compared to last.fm. Last.fm seems to offer more variety across all genres. Perhaps I've developed a devotion to last.fm already but I rarely find new bands on Pandora.

Date of experience: July 30, 2009

Overview

Pandora has a rating of 3 stars from 542 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pandora most frequently mention customer service and credit card. Pandora ranks 1st among Radio sites.

service
24
value
23
shipping
11
returns
10
quality
21