Liberty Mutual

I was given the incorrect information regarding the due date of my last payment, and subsequently, my policy was canceled. They then requested that I settle the outstanding amount on the canceled policy before they would initiate a new policy, which I would need to pay in full. They were utterly uncooperative in resolving their mistake.

Liberty mutual should be embarrassed of themselves. Tricia Ramirez has been in the radar for fraudulent activity when handling clients accounts and personal information. If you do business with this company be ware. There is terrible reviews about this person being a fraud and using people's personal information to do illegal things.

I switched 4 autos and two homes to Liberty Mutual from Geico last year. Liberty gave me a very good price at that time. Upon renewal, the canceled my Landlords insurance with no good explanation other than they would not provide coverage for this type of policy in the state of Virginia. Please note I had no claims for either home insurance or car insurance, and no car accidents or tickets. My primary home policy premium was quoted an increase of over 50%, as well as my cars, which I rarely drive. I read on Business Insider that Liberty often uses this bait and switch tactic to lure you in with attractive rates, then raise rates upon renewal drastically. Please beware. I canceled both my remaining policies with them and switched to a more transparent and fair insurance company.

03/21/16
Has anyone experienced automobile insurance quotes from Allstate and Liberty Mutual as advertised on TV ever day? What I have found out is, they advertise to give savings of over $400.00, which I found out was not true. In my case their quote were higher than what I was paying. Their advertisement is false and misleading the public and should be stopped.

My husband handles our car insurance. Once I heard the ridiculous prices he was paying I was astonished. Of course that wasn't after I hit a deer and had to deal with the claims. That's fine, our fault for not doing our do-diligence. So I found a policy, LESS THAN HALF PRIVE WITH STATE FARM, so I canceled my policy and they still took out my payments after I was told they wouldn't. Just another reason I'll make sure no one I know uses this company. What a joke!

Horrible company widespread apathetic and useless first line agents when trying to resolve and issue - ABSOLUTELY no leadership accountability or escalation process - simply told that an email would be sent to supervisors and they would get back to us in 24-48 hours - not sure what kind of new math they use but it's been over 96 hours with no leadership contact despite multiple calls per day requesting supervisor contact.
Wholeheartedly recognizing their company errors but ABSOLUTELY NO WILLINGNESS OR ABILITY TO RESOLVE. Meanwhile I am left with 3 cars with suspended registrations due to their error and no resolution in sight.
Abominable customer service they should be shut down for stealing customers money and fraudulent business practices

Your new ad with Taylor Novlan is ridiculous. He sounds like a dumb idiot. I guess he doesn't dislike presenting himself this way. I don't see how this is going to help the sale of your ins. He is ridiculous. A downgrade from his former acting stint

All I needed was to to speak to underwriting. Responding to THEIR letter! To this day I spoke with 9 different representatives and gave me 3 different numbers for the underwriting department and none go to underwriting lol 🤦‍ thank god this isn't my insurance company. Geico I love you guys

I was looking to change insurance companies and see your commercials with all black actors! You must only prefer blacks otherwise why would you target 13% of the population while alienating 74% of the population- white race. I'll choose a company that's for white people.

They will not stand behind they people,instead scam,try to figure out how not to be there for there loyal customers, I'm not young they are the worst!

Liberty Mutual does not take responsibility when their employees provide incorrect information. I contacted them to inquire about any fees associated with canceling my policy and was advised that there were none, and that I was paid up to date. However, after my policy was canceled, I was charged over $300 because the employee provided incorrect information. Had I known the stipulations, I would have waited until the end of the policy term to make any changes. I reached out again to have the fee waived, as my decision would have been different had I been given the correct information, but the company does not want to take responsibility for the misinformation provided. It is also very disappointing that the communications from the supervisor handling the issue were delivered with an attitude and without the use of spell check, which is very unprofessional.

The customer service at Liberty Mutual ties with that of Discover. They are super prompt and courteous with lock out services. You actually speak with someone in the USA. The rep actually listens to the customer. Instead of having a list of rote questions to ask the customer, the rep listens. This I find rare in customer service today. The rates are competitive with other companies. I did lots of research before I went with Liberty Mutual. So far no claims.

I had a roof leak. I was told it was the flashing around the chimney from a Liberty garbage evaluator. Filed a claim with Liberty garbage and the claim was approved and paid out. Roof has continued to leak for over two years with 9 visits from the roofer. Flashing was replaced 3 times and all the shingles around the area replaced as well. This was all paid out of my pocket. Roof continued to leak. We started looking at the chimney itself and that was the culprit. I contacted Liberty and informed them we found the actual leak in the chimney. They said the chimney is not covered and I understand that. When I mentioned that the only reason we didn't look at the chimney is b/c Liberty's garbage evaluator stood firm that it was the flashing, they didn't care. I asked them to cover my expenses due to the improper initial contractor that was adamant that the flashing was at fault. They declined and now will not respond to anything I do, whether it be email or call. If the evaluator would have identified the initial problem correctly, I wouldn't have went down the rabbit hole of the flashing and had my roof leaking for two years. They are responsible for all the additional money and work and will not even consider any fault. Customer service is terrible to non-existent. All the reps you speak to are not interested and most you can't understand due to heavy accent. Nobody responds. Nobody reaches out...nothing. They just wish you away. Horrible garbage company.

Liberty Insurance is absolutely HORRIBLE! Over the phone, their REP says we should be covered, advises to open a claim, only to be DENIED. Found out that 3 months prior THEY changed a couple items in the policy (without my knowledge or approval, etc), which caused us to have to pay $14K in plumbing issues OUT OF POCKET! We pay almost $6,000 in annual premiums ($478 mo) for what is supposed to be pretty dang good coverage. Pffft! Who does that?!?! They lie, deceive, and manipulate. BUYER BEWARE- they are crooked! Liberty Mutual is a major reason why the insurance companies remain such repugnant companies. I will happily spend more for ANY other company at this point. Even worse, we have multiple vehicles covered as well. BYE-BYE Liberty! SHAME ON YOU LIBERTY MUTUAL.

On a scale from 0 to 10, and zero being the worst, then this company rates a minus zero for customer service. Last Friday Patrick: if you don't pay your premium by the 10th even though your policy is good though the 24th I will cancel you for non payment? NJDOBI thinks NOT. Don extremely unprofessional. For new auto the woman who basically told me to be quiet and raised her voice to the point I had to hang up. Tells you how important you will be as a customer. Gets worse. Amanda " weeeellll if yo had given e your name and information so I could pull you up in the system I would have transferred you to manager. That is who Ismael said he would transfer me directly to a Manager. SHE DID NOT TRANSFER ME. Then comes Sofia oh dear God. She was in escalations! After listening to this litany of horrible rudeness she asks" WHAT IS IT I CAN DO FOR YOU? Really. She was colder than an iceberg. I hope anyone reading this and observing the whopping 2 star rating knows this is not a company you want to give your money to.
I was not even calling with a claim or complain and I went through this nightmare. God forbid calling in a claim.
Overall I would pay more and lose the verbal abuse, incompetence and unprofessional conduct.
Notice there is no option to reach the CEO of this company. RED FLAG

My daughter got a divorce and had to refinance her house to pay off her ex-husband. After the refinance was complete, we asked Liberty Mutual to remove his name from the insurance policy. They refused. They stated that he had to personally call them and ask to have his name taken off the policy. Well, that wasn't going to happen because it was a messy divorce and there's no way he'd do anything to help us now. We explained this to Liberty Mutual and also told them that we had a copy of the new deed without his name and a new mortgage note without his name. They responded that it didn't matter and they wouldn't remove his name as insured without his permission.

We then found another insurance company to write a whole new homeowner's policy without his name. We called Liberty Mutual and asked to cancel the existing policy. Guess what. They refused to cancel the policy unless my daughter's ex-husband gave his permission. Can you believe this?

After over half an hour of arguing about this, we asked to speak with a supervisor and was connected to a "resolution specialist". We went over the whole thing again with her and she FINALLY agreed to have the policy canceled.

Save yourself some frustration and avoid getting insurance through Liberty Mutual!

Liberty Mutual is FULLY AWARE that someone is using my deceased mother's name on a policy and refuses to do anything about it. Instead, they advised ME to contact the PERP and ask them to remove her name!
Liberty Mutual is TRASH.

LIBERTY MUTUAL IS TRASH! There is nothing stable about them. Your rates will go up often. My premium went from $7000 to $9,476, mind you I had no accidents and paid my bill. They do not value their customers at all. I been a customer since 2021 and my bill went up 3 times since. They lack customer service skills, all they want to do is rob you. Their system would automatically take my card off of autopay without my acknowledgment and they would charged me more because of it. My bills went up due to inflation, now it's due to medical coverages that went on their end. Everything may seem sweet in the beginning but trust me liberty mutual will raise your prices and then they will tell you they can readjust your rate like they are doing you a favor. Mind you they only deduct it by $100 but they charge you so much more that you still getting ripped off. Do not join liberty mutual, they will kill your pockets. They also don't have agents who are knowledgeable of the product and lack customer service skills. Just run ‍

I reported a claim to liberty mutual for my home roof. They sent me an email with the amount I would be getting to pay for the roof. I received two checks totaling ******* and was advised that upon roof completion, I would receive a final check for 8000. Liberty mutual called me to inform me they were mailing the check to me but when I asked the amount of the check, he said 3000. I am being short cheated out of 5000 and I owe 7000 on the roof. So, am I supposed to pay out of my pocket?

I do not think you could find a worse insurance for appliance repairs if you tried.
Expensive, poor customer service, and forever trying to weasel out of paying for repairs or replacing the broken appliance. And if you have "high-end" appliances like Bosch, forget it; they will not cover "high end appliances" or they will insist you pay extra $$ to have them serviced. Save yourself a whole lot of headaches and don't make the mistake of choosing this company - as we did, unfortunately!

This has to be the most disgusting insurance company (Liberty Mutual) I've ever dealt with I (Geico) got into a car accident back in May of this year which I was not at fault for and their driver (Liberty Mutual) was at fault for 100% and was told I would only be covered for 85% I had to come out of pocket for rental fee of almost $900 I explained to Liberty that I had renters insurance through my insurance (Geico) and that it would only cover me for 31 days and they would have to cover the rest I returned my rental back on June 20th they (Liberty Mutual) were suppose to reimburse me back the out of pocket expense of what I paid 100% once I sent in my receipt here it is October and I'm only reimbursed 85% I was robbed by Liberty Mutual 15% of my money and they refuse to give me the rest talking about they only reliable for 85% when their driver was in the wrong 100% I don't believe that was fair to me at all I'm a single mom who works hard like any other citizen in America only to be robbed of my funds this is definitely not an insurance company I'd recommend to anyone thank God for Geico who always have my back 100% whether I'm right or wrong I've never dealt with nonsense like this before ever I'm furious at how I'm being treated by Liberty Mutual you just don't do things like this to people it's not right it's not right at all especially when you're not the one at fault I wish I can give it 0 stars for this instead of 1 I wish I had my receipt in front of me to upload with this review this is insane

No tickets, no accidents. Always paid in full yearly. Only liability. 365$ a year. Got my renewal today. 745$ a year.if paid in full. Highway robber... literally. Bye bye.

They will not help me though they are responsible for my car. They transfer you everywhere and don't answer your claim questions no matter what you try. My insurance company can't even get ahold of this poisonous company