Kelvin A.

All I needed was to to speak to underwriting. Responding to THEIR letter! To this day I spoke with 9 different representatives and gave me 3 different numbers for the underwriting department and none go to underwriting lol 🤦‍ thank god this isn't my insurance company. Geico I love you guys

They were excellent at first but once I bought a brand new phone and switched carriers (same phone number) I haven't been able to regain access to my
Account ever again. They will accept your payments by phone on existing loans but I have called 10 times in the last 8 months since I have switched my carrier and they honestly can't resolve anything to get my account back into my hands. I've had 8-9 loans with them over 2 years never once late, highest loan was $5000 lowest about $600. Last month I paid last payment on my
Last 6 month loan and gave them a call today to see if maybe I could get the account back and nope. The guy had me on phone 30 mins going back and forth between a supervisor telling me if he can find another Avenue to reinstate my
Account without case escalation claim which takes 5-7 business days which I have done 5 times before with out any conclusion period from where we started and after exactly 34 min today I was told the very same thing. I told him sir I'd be entirely surprised if you can give me any type of different outcome at the end of this call that doesn't entail "well inform you in 5 days" run around that I'd be extremely pleased and proud but nope nope nope. It's over for good between me and them. I figure if they reinstate the account it would be short lived anyhow because if just changing phone providers does this imagine something more complicated. I'll never use them again. We both lose because I liked using them the 24 months or so