AAA

I sat on a busy highway for hours waiting for Triple A only to be told they would not be coming to help. I have paid for this service for years and have never requested help. I'm not paying for it any longer. Period

I am very disappointed with AAA after 23 years. I bought a batery from then in November and until today they not change it. They say that have garanty but when the technician comes to the place where my car broken they do the test and do not change the batery. I have been calling 4 times and yesterday my car broken again and I was on the street again. Was so cold and now I am very sick at home. I tried to call then and always the same response. Just I need a new batery that I need and I payed for it. It's very frustrating to pass for this situation and th AAA didn't care for me. Jesse branth *******095

Terrible service left my 74-year-old mother stranded on 95 never came she waited over 8 hours the tow truck place kept canceling on her over 10 of them to be exact this was December 21st 2024 started calling them at 2:00 p.m. by 10:00 p.m. I had to drive 2 hours away to get her then pay a tow company the next day 400 bucks to tow the car how can you charge for a service you're not providing very tempted to get a lawyer it was 20° out there if she wasn't able to get to a warm place she would have froze to death shame on you guys then they called her late that night and said figure out a way home and come back 2 hours away tomorrow to get a tow cuz she needs to be there to show her ID and the tow truck places didn't even have the courtesy to say they're not coming every 45 minutes she would call and they would say they're not coming call AAA to get another tow truck company with some excuse I would never buy their service again you're better off paying the few hundred to tow company when you need them cuz they will be there for the cash but don't seem to have the time for the AAA members and I blame triple a for letting this happen and not holding these tow companies to a certain standard what a joke

After being an AAA member for over 20 years I am cancelling my membership. In the past two months, I have had two horrific experiences - the first one happened in November 2024 when I ran out of gas on the West Side Highway in NYC. AAA doesn't service incidents/accidents on this highway (and other NYC roadways) due to cost restraints and they had to call an outside towing company to help. Needless to say, it took a lot longer to resolve. The second experience was when I got a flat tire on Interstate 84, northeast of Hartford, CT west bound to NYC on Friday, December 27th. It took AAA nearly 4 hours to get me towed off the busy highway, knowing that I was not safe. Even though the AAA staff was friendly when I called multiple times, (also was hung up on multiple times) they were incompetent and ineffectual in resolving my issue. AAA membership is not worth the money - I am planning to check out a membership with Better World Club, Good Sam, or Allstate Motor Club, or see if my car insurance company offers roadside assistance.

I have been a member of AAA as long as I have been driving. In the past if I needed AAA and my membership has lapsed I called and they renewed my membership on the spot. My membership card says Valid thru September 1 2025. I called because my car needs to be towed to a local auto shop. I was told my membership expired in 2022. Then they told me that the valid thru date is sent out 3 years in advance but you need to renew membership every year. I accepted that which is a big problem but then I asked to sign up now. I was told that would not be a problem it's $70 for my membership but if I want service today there would be a $60 additional charge or I could wait 3 days for service. First my card said Valid until September next year, then I cannot get my car taken care of today unless I pay almost double the membership chare. I use to love AAA but this experience has caused me to rethink membership.

I am beyond disappointed with my recent experiences with AAA. I have been a loyal member for over 25 years and have rarely had to call for assistance during that time. However, the service I've received over the past two months has made me seriously question my membership.
The first call was for a flat tire on my daughter's car. I requested a tow to a nearby location, but after waiting 90 minutes, the technician showed up without a tow truck and instead put a bad spare on the tire. This was incredibly frustrating, especially since I had clearly communicated that I needed a tow.
The other four calls were all related to a bad car battery. I purchased a AAA battery in November 2021, which was still under their 3-year warranty. With the colder weather, my car has been having trouble starting because of a failing battery. Yesterday, my battery completely died after a movie, and I called AAA at 7:30 p.m. They initially estimated about an hour for assistance, but it turned into a nightmare.
I waited nearly four hours in freezing temperatures, repeatedly calling for updates, only to be told it would be another hour or two each time. When someone finally arrived at 11:30 p.m., they didn't even bring a replacement battery despite my clear request during the initial call. Instead, they jump-started my car and insisted I rev the engine for over twenty minutes to charge the battery before they could test it.
After testing, they claimed the battery was charged and didn't qualify for replacement under the warranty, despite the obvious issues I've been experiencing. My battery is clearly failing, but AAA refuses to honor the warranty.
After 25 years of loyalty and rarely asking for assistance, I expected far better service. Waiting hours in the cold and dealing with unprepared technicians is unacceptable. AAA has seriously let me down, and I'm now questioning whether this membership is worth it.

This is not the AAA that you remember from years gone by. It's a horribly abusive and corrupt company. I was a member since 2006 and this year noticed on my web portal there at least a dozen tows listed on one of my cars that I'd never had towed. They refused to give me any records whatsoever about it and continued to refer to an associate (?) What the heck is an associate? It's my account it was always my account and my car and it was not towed 12 times, and there are 4 listed for one day. The company is secretive and deceptive and I have no idea what deceptions or frauds they have going on there but by all means I'm entitled to have my own records. Which they won't give me and keep lying about. Someone here is up to no good and belongs in prison.

A section of our cement siding blew off during high winds and all four sides of our house had damaged (lifted) siding from the same wind. We filed a claim providing three estimates for full replacement based on all three contractors stating that it all needed to be replaced. Our AAA adjuster and his roofing and siding expert inspected the entire house one week after the claim was submitted. One week after that, the adjuster called to tell me the company required one of their structural engineers to do an inspection. The structural engineer showed up several weeks later and completed his inspection. Three months after making the claim, the adjuster called and said they were not covering anything. Their reason was that it was inferior siding (Certainteed) and their contract said they were not responsible for inferior products. It took three full months for them to tell me that.

On a separate occasion we needed roadside assistance for a flat tire that happened on a Saturday. AAA Roadside Assistance phone number went to an answering service that directed me to a list of towing services in the area authorized by AAA. All 12 towing services listed were closed on Saturday. After looking for an alternate service, I found one on line that turned out to based out of India. The scheduler/expediter lined up a tow 14 mlles back to our home with our car for $400. AAA eventually paid the claim, but it was 4 1/2 hours before we got home waiting the entire time standing on the shoulder of the highway.

Needless to say AAA has let us down twice and cannot be counted on for handling our insurance needs. We are probably not getting our home resided on our dime ($43,000) until spring thanks to waiting three months taking us into winter weather. Our insurance agent said we should wait until we have new siding before cancelling AAA and getting different insurance. Even though AAA refused the claim, it is now on our record which will make it difficult and more expensive to get new coverage.

Stay away from AAA. Cheaper rate than others, but what good is it if they don't support their customers?

Early the other day, I discovered that my car, which was in our community parking area, had a flat tire. My wife and I have been AAA members for many years, and roadside service is supposedly one of the free benefits. I called the toll-free number and was told that someone would be showing up in about an hour. Nobody ever arrived, so I called AAA again, about two hours after my original call. The representative who picked up said she would look into the status of my request, but my call was disconnected while I was on hold. I then called a third time, talking to yet another representative, who informed me that, because of our address, my request should have gone to a different AAA service area. She did not explain what that meant, what could be done about it, or what had become of my request for service. Shame on AAA for not taking action for letting me know that there had been a problem. Membership is a complete waste of money, and we will not be renewing ours!

I needed roadside assistance to start my car on 4/15/24. I called AA at 4 pm and was told that I will get assistance within 90 minutes. I got a call at 0624 pm that someone will come in 45binutes. Nobody did. I called at 745 and was told someone will come by 9 pm. Someone came finally at 945 pm.
This is unacceptable service. I have been a member for 49 years and when I needed AAA they failed.
I had similar experience 3 years ago.
I am considering discontinuing my membership.

I hate dealing with insurance companies, but recently had a hail clam with AAA insurance and it could not have been any better. They inspected the damage and Stuart Sussman my adjuster was great to work with. I sent the information he ask for and was mailed a check. I rarely write reviews, AAA insurance ans Stuart were a pleasure to work with and wanted to let others know that AAA is a great company to work with. I would like to thank Stuart Sussman and AAA insurance for exceptional service they provided.

Was involved in an accident that wasn't my fault, and the person who hit me has AAA insurance. AAA didn't reach out to me for over a week, and I had to call them myself—while on vacation—to even start the process. Initially, they told me I couldn't keep my car at my preferred shop, but once I pushed back, they suddenly changed their stance and allowed it. This deceptive tactic was frustrating.

To make matters worse, they lowballed me on the value of my totaled car, despite the fact that I have receipts for every bolt and all the maintenance done. They were unprofessional in response to my fair valuation. Then they yanked my rental car, leaving me without transportation to work.

I feel like nothing more than a number to them. Even if I had accepted their offer, how could I buy a car on a weekday with a full-time job? I couldn't even have the rental until the weekend to make arrangements. I didn't ask to be in this situation, but now I'm left scrambling, trying to figure out how to provide for my family and do basic things like get groceries.

AAA farms out their service (as do many others) to these so called hack agents who then sell you the moon only to rip you off. And then take no responsibility for their actions. I sent notice of cancellation and they withdrew the payment anyway... I still have received nothing back and no help from AAA resolving the matter... buyer beware

After fifteen calls and only one person to tell the truth waited over four hours for a tow truck because had a flat and no spare. Then they take out renewal forty-five days before they are due and even though you cancel take three weeks to give you a refund and will not let your bank dispute your credit card transaction and you have to wait those twenty-one (21) days before you get your payment released then on the twenty-second day it hits your bank. You talk about No Customer Service they are full of none. If you need road side AAA is XXX try someplace else.

Never ever buy a car there, they give you the worst possible deal for finance.
I regret all my life to approach them in Michalovce Slovakia.I heard about them before but never expected they will be so bad.

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.

I am extremely disappointed with AAA's customer service, as they left me stranded for over 24 hours without any assistance. This level of negligence and lack of support is simply unacceptable. Despite being a loyal customer, their inability to provide timely help when I needed it the most has left a bitter taste in my mouth. I expected better from a company that prides itself on its services. It is clear that AAA needs to take a serious look at their customer service practices and make significant improvements to ensure that no one else has to endure the frustration and inconvenience that I experienced.

Coming through Atlanta last night. Had a flat on the north side of Atlanta, busy 4 lane road. I'm 70 years old and on a walking cane. I called AAA and they said I would hear something shortly giving me details about when I could expect service. Waited nearly an hour and NOTHING! I called them back and they said they were working on it. In the meantime, my wife and I are sitting on the side of a very busy 4 lane. Traffic whizzing by. Very dark area. Really did not want to get out of the car. Finally after 2 hrs. We found another roadside service on Google and called them. A very nice man said he would be there in 15 minutes. He was prompt and very courteous! Got the job done and had me ready to go back on the road in 20 minutes. Still NOTHING from AAA. Willl NOT renew my membership!'

My fiance and I have been waiting 15 hours for a tow on our car that has a flat tire. Ended up getting a ride home and the car is still where it was! Kept promising us a certain time and never picked up the car! Very poor service! I will probably never call them again unless my father is working. We where stranded in the highway until some guy with a tow truck brought us to a gas station. $#*! you AAA!