AAA

In June 2022 my truck would not start. I called AAA and could not get a live voice. In a hurry, I called my insurance carrier who sent someone out to jump start it. They couldn't start it so towed it to Decatur TX for Chevy dealer to get it going. Allstate paid for the attempted jump start but not the $180 tow. I paid it and called AAA. The agent said, no worries they will pay $25 hook up and $8 per mile or $161. So I called in and made a claim. Six weeks later they only paid $71.50. No appeal. They said u have to use AAA or only get less than half of the claim. I cancelled them. $2000 in premiums over all those years to be treated like dirt.

I purchased AAA roadside with additional RV towing service. 3 days ago they sent a flatbed truck to tow my 5th wheel which cannot be done. After talked to over 10 employees and a supervisor repeatedly telling them I had a 5th wheel they sent another flatbed truck to tow a car and the driver said he was not told he had to tow a 5th wheel. I called again and the AAA employee yelled at me and said I never told them it was a 5th wheel even though the 1st tow driver called them and told them he could not tow a 5th wheel RV. The rude lady today told me triple a could not help me and I had to get it towed in my own. I have never been treated so bad by a company in all my 64 years!

Called AAA and received text message and a call stating AAA was 13mins away.45 mins and no show. Then I call the man back@ his number *******594. He tells me he got pulled off my tow. That AAA was supposed to call me. I explained I was pissed-because he or no one had called/texted to inform me of the changes. He had the nerves to hang up on me-but not before telling me. That I could leave the key in vehicle and just leave a message. Where I was leaving it. So I proceeded to call *******357(AAA) I'm then informed that it was going be 90 mins or so. Because an accident had happened and they pulled the driver that was supposed to assist me. She informed that they couldn't tow my vehicle without me being there. So Couldn't leave key for them. AAA needs to get it together with their AAA tow ppl. They don't even know what each other are doing or just don't care.

I have been a member for a year and this will be the last time. I'm waiting and it's been 2.5 hours. Everytime I call there's a different excuse why I have NOT received help. Time changed from one thing to another. I DO not recommend AAA, shytee service

My daughter and i, waited for an hour and a half, on the side of the highway. They kept calling me back stating there was a high call volume! I canceled and ordered my own tow truck. It was there in no time! So much for high call volume! This isn't their first time, I won't be renewing my membership.

I pay for the premium package that allows for a free battery if we need one. But when we need the battery they want us to pay for a battery and hope I can get reimbursed for the battery that's already in my plan. I have to pay AAA twice for the same item in essence

Had AAA since 1987 used them arox 6 times in 35 years.
Last winter alternator went on rv call AAA for tow they sent tow truck out and towed me to there station.
6/9/22 I get a letter that there not going to renew me for disproportionate use of services
Witch is slander I called for tow and I had RV towing.
I called and stopped at Duluth MN AAA no one can tell me what I did wrong!

The only thing I did was use the service.
Use to be a good company I guess not any more!

This is the worst company ever really it's not worth it the membership and going through the problem and the stress and the time that you have to wait to get a tow truck they have no respect no tow company wants to do their jobs and that's why it's taking too long for them to find a tow truck at times they have lost the respect they have no respect and do to no respect you get no respect

We called for our Business truck that broke down on 684 to be towed Monday am early, our technician was able get it off the Highway. When we spoke to AAA (not understanding and rude transferred to manager) said we couldn't use our technician that was with the vehicle it had to be a person with a card. Lucky for us our son was home from school (not working himself) we had to send him to the vehicle to wait. A major inconvenience for all, In the past we had our work truck towed without a problem not sure of the change but not happy. Very long time customer unsatisfied

Its been 8 hours and I'm still waiting for AAA to come. Had to abandon my car in the middle of the street. I was told 5 hours ago that my car was assigned to a tow truck driver already but that we clearly a lie! What's the point of having AAA? ITS 4am in the morning now!

12/28/23.I'm a member,so I call for information about a cruses. She was nice talking but she couldn't find any of my information. She ask for 3 minutes to find out why. It was clear from the beginning that she didn't want to deal with it. I waited for 35 minutes then she hung out.this the # I called*******8031
2:42.pm

I called for assistance at my home with a flat tire on Monday Jan 15th at 4pm. They told me I would have help by 11pm that evening. As of Wednesday the 17th at noon they still have not come despite at least a dozen calls asking and pleading for an ETA. It is cold where I live and they keep telling me that they have a back log of other calls to get thru before they can get to me. I've been waiting almost 48 hours! I finally called my personal insurance company and they got a service technician to my home within 90 minutes. Funny that my personal insurance company road side service didn't have a backlog of other people and got to me so quickly?!?!

I have had AAA since 1997 for roadside assistance and am currently extremely disappointed. My battery on my car needed a jump on Christmas night. They refused to come out claiming to have too many calls for service. So I waited until the next day, late afternoon, waited on hold for 30 minutes only to he told they couldn't come our to residences because they had too many requests for service. I explained I didn't mind waiting as many hours as it took, yet was refused. I paid $115 for the year for roadside assistance and for 2 days can not get service. They need to hire more drivers so they can provide the service I paid for and expect. I would have waited 4, 5, 6 hours, still refused. Completely unacceptable and I feel scammed. Why pay all this money if I can't even get a jump for 2 consecutive days. I understand prioritizing calls, but not a total refusal of service.

My son has been sitting with a flat for almost 3 hours an hour and a half away from home. I have the premium membership and are wishing mileage limits to get him home. AAA said someone would be out in an hour. They then called an hour later and said the driver canceled because he didn't want to drive that far. They then told my teenage son to get on the highway with a donut and drive 30 minutes toward my house still an hour away and then call back again to see if they can possibly get someone there! Still no guarantee. This place is a complete JOKE. What am I paying 100s of dollars for a year? They suggested trying again tomorrow?! Are these ppl kidding?!

One month ago, my car started over heating. I pull my vehicle over and they left my car sitting for over 13 hours at a gas station unlocked. One good thing they did do was let me and my husband and kids leave without showing I D. Which I wasn't doing anyway. I told them to tow the SUV to my mechanics house and they towed it to my apartment instead then had the nerve to charge a tow on their screw up. I asked for the tow back, and a lady called and told me that it was back on my account, turns out it wasn't. Then I try to use the gas, the driver tells me that they no longer put gas in at the location, just that they tow you to the nearest location because of fast prices. Ridiculous. I used to live Triple AAA, but this time they really pissed me off.