AAA

Today I got stranded with my car and I called triple AA. I have been waiting for them 3 hours and nobody has any answers as to when they will be coming. I was stuck with my 6 month old baby and all they do is give me the run around. I have been with them for over 15 yrs and today I decide to cancle them indefinitely. I've had enough. I had to call another tow truck service which cost me out of pocket. Never again. People triple AAA is not what it used to be they don't care about you go another company you have been warned.

Two days of terror with AAA my car was damaged in my office on Wednesday afternoon I called for them to pick it up and they would take it to my house at 8 at night after two hours they call me and tell me to wait two more hours I mean 12:00 am cancel the service for ridiculously bad service. I leave the vehicle parked outside my office on a lonely street. But the worst was yesterday, Friday, I asked for the service again at 9:00 a.m., I waited until 3:00 p.m. and after 5 calls they finally picked up the vehicle, this was the worst experience of my life with a service company, I do not recommend it for nothing this is the last year i have this crap

They have legally found a way to steal from people. It used to be a good company I heard from my grandma but they now just legally steal from people. If I had a suggestion I would say the safest thing would be to stay away from them unless you like getting stolen from. They will even almost tell you it in the fine print. If I could give them 0 stars I would. I could definitely see them going bankrupt if people start reading the reviews before they mess with AAA.

At night if they don't feel like working they won't come my car was stuck blocking a gated community because they didn't believe that was a big enough problem and told me they can't find a truck that was small enough but 2 hours before they finally call me I seen a truck small enough pass by my house. Thanks for no help.

AAA is a scam. I would not recommend them to anyone. Other family members and I experienced issues with them. When you call for towing no one is available to tow you. Every time I would call them they would tell me know one is available in my area. I had to call every hour to see if a wrecker was on their way and that whole day went by without me getting service. I just called a family member to pick us up from where we were stranded and I had to call another towing company to come get me. If you have to do this every time you call why pay AAA then. The AAA employees are rude as well. Once you request a refund from AAA they will delay so you will most likely have to take action to get them to respond back to you otherwise they won't. It's best to find another towing service or just pay a wrecker as needed. I've canceled my membership with them.

I would like to say that I have been with AAA for 4 years, I have never had a problem. They have helped me out on many occasions and I'm very grateful.
That being said I have to say that they did not help me out today. All I needed was an email stating where my car was picked up and where it was brought to for a warranty company. They sent the wrong information, I was not in New Jersey.
I called back spoke to a woman named Hazel and she tried her best to have this mistake fix today.
Because they would not fix it until tomorrow I cannot get a rental car until possibly Monday. There is illness in my family and this changes everything.
Hazel's supervisor says it can not be emailed to me before tomorrow morning at 9:30. Does anybody believe that that is the case? I know I don't. Aren't they sitting in front of a computer? Please don't insult me.
I will not be quitting AAA, but I did need to vent.
TY for your time.
Aunt Betty

If you were in Maine, you were most likely will not get AAA battery service from 10 AM to 7 PM. They are unable to provide 24 hour service in Central, Maine. When a truck to get to me, the man said that he's been working all night and it was slow night. He also said he just got the call to come give me a jump

We broke down beside the road in the cold with our 89 year old grandmother and waiting for 4 hrs never heard a word from them … called we would be on hold for 30+ minutes before our phone would be disconnected…… absolutely garbage wouldn't recommend this company to my worst enemy …. And what kind of road side assistance company isent open 24/7 … and I gave one star because I had to give that

I called for road side assistance and when the young man (so wish I took his name) came he clearly told me he can not touch my vehicle because of a state boarding line I didn't pass. Mind you I had a BLOW OUT...he left us with no help... 4hrs later we still sitting in the same spot in a dangerous area still waiting on AAA who I pay for assistance... they kept lying about ETA... and never kept me updated I had to keep calling... so with that being said ill rather call a private towing company... I canceling AAA... the sheriff that sat with us had to leave because AAA never came after the 2hrs he waited with us.

We have used AAA roadside assistance a half-dozen times in the 30 or so years we've had it and we are always pleased with the service we're given.

Today, my 1992 Ford Ranger wouldn't start and it took only a half-hour for AAA to arrive. Brad took great care of us. It turns out our battery was ten years old. He installed a new battery in no time and our truck fired right up. He couldn't have been more pleasant or efficient.

Over the years, we've called AAA roadside assistance for either dead batteries or flat tires when out-of-state. They are always prompt, efficient, professional and reasonable. We're AAA customers for life.

I woke up and realized I had a flat tire… instead of panicking and trying to fix it myself in this 90° weather I called triple A. They calmed me down & assisted me with every problem and consern I had. Bill was a great dude and finished the job in less than 10 minutes. Definitely refer Bill! Excellent job!

My car broke down today and would not restart, called AAA call center and they dispatched technician that arrived quickly and helped me bring my car home and pushed back into my garage, The technician driver was an Angel and deserves significant pay increase and his wings, So professional and regular person like all of us. Been a member with AAA for many years and will continue to renew my membership for roadside. Highly suggest being a member because the vehicle manufacture does not cover out of warranty. I have been rescued by AAA each time when called for help, The tow driver and call center rep kept me updated with the arrival time of tow truck to my breakdown destination.

We popped a tired on the highway. We were stuck on the side of I-91 for 3 hours. We put an online request in and they didn't put a red flag on us. (When you break down on the highway you get a red flag. Due to danger level). We even called and didn't see a tow truck at all. Such a horrible service!

I needed car tow on 12/15/2022. Placed over four calls. Each time staff was provided information that was relative at that time. Staff was given phone number, ID number, address and what I possible might need for safe hauling of my vehicle. Last call female staff was argumentative, at this time it was dark in the vehicle and my phone battery was going dead. I requested she review the information I previously provided, she did not like that it was not word for word, became argumentative and terminated the call. I had contacted a family member for help before the call. If it was not for my family member I would have had no service, sitting in a parking area with a dead battery at night. Triple AAA policy was cancelled that evening. Unfortunately they have no real consequences for not following through with their obligation. My family ended up calling a tow truck without Triple AAA and was immediately assisted.

My review is about a AAA tow company, although my tow was not AAA related. I was driving my 32' Winnebago towing my Jeep north on 95 in Ct. When shortly after leaving a Highway Gas station the engine quit. I got it into breakdown lane 1 foot away from barriers. 2 lane highway & there was about a foot to the line.911 called, Mal's auto & truck repair for the tow this was about 9:30 PM. The Owner called me within minutes after learning my situation he knew what truck to bring. He was there within minutes & literally risked his life to get us off the highway. A trooper showed up behind the RV with lights on but it didn't stop anybody from flying by not changing lanes at 70+. This company was extremely helpful & you couldn't ask for a better company to deal with. On a different note He will be repairing the RV as we found their shop & personal to be on point. I'm from Ma. But was very lucky to be connected to them now.

I waited over 3 hours in the pouring rain. They first said they were on their way and then after they never showed I called again and was told that they didn't even log the call in yet and they were very busy and could not give me a time frame. They also said that they told me they could not give me a time frame when I first made the call 3 hours earlier which was not true. I had a text from them saying a tow truck was on the way and it never showed until 3 1/2 hours later when the driver of the truck said he had just received the call from AAA 20 minutes earlier and by that time I had found a local tow truck service that helped me.

We were having car trouble, and we requested assistance from triple-A. We were told we had to wait 45 minutes. We waited for 45 minutes and no one showed up. We tried calling repeatedly, and all we got were robotic voices telling us that our call was being connected to the proper people. When we were connected to a person, all they said was that they needed to transfer us to someone else and we waited even longer. After two strangers fixing our car, we were back on the road. After three hours, triple-A called us telling us that we were coming. Before this happened, the time on the app did not change at all. They had the audacity to tell us that other people were calling them too, but the point was they freaking claimed 45 minutes and came after 3 hours. They were completely unreliable.

AAA left me stranded by the roadside on the FL Turnpike from 6 PM to midnight three years ago. And when I wrote to them reporting the incident, they sounded very casual, as if that was really no big deal, and that the only thing they could do for me was to credit the roadside service (not the $$$ I paid, just that "service") to my account. They are a horrible, antiquated company and have no regard for customer service.