• GEICO

GEICO

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Overview

GEICO has a rating of 1.51 stars from 146 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about GEICO most frequently mention insurance company, customer service, and full coverage problems. GEICO ranks 78th among Home Insurance sites.

  • Service
    65
  • Value
    61
  • Quality
    61
Positive reviews (last 12 months): 2.5%
Positive
1
Neutral
0
Negative
39
8
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Won't even talk to me Bc I have lawyer worse insurance company they are.
  • No one to talk to, at Gieco - the worse customer service I have ever en$#*!ered...
How would you rate GEICO?
Top Positive Review

“Always there to help”

Ana N.
12/26/23

Geico has been my favorite insurance company by far. Whenever I have needed roadside assistance or a tow or had questions, I could easily reach a friendly and personable representative. They have always been patient and taken care of my issues and explained rate changes, and whenever I've had financial struggles, it has been easy to get worked out with geico. My claims experiences for damage to my vehicle have also been easy and pleasant, although they did not give nearly enough for some body damage based on the cost of paint alone, that's been the only issue. I highly recommend geico as the price is right, the coverage is amazing, and the people are friendly and go above and beyond in my experience.

Top Critical Review

“ABSOLUTELY a horrible insurance company”

David Stewart L.
2/14/24

I have 2 vehicles with Geico. I had 4 at one point and will cancel the remaining two in the next two months. Every time I try to interact with this firm I get uninformed kids online, all who are trained to smile and deliver nothing. Every time I checked online, they failed to provide what I've asked for. TWICE over the past 3 months I found gaps in the coverage leaving me exposed. Horrible horrible horrible company.

Reviews (146)

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Reviews that mention popular keywords

insurance company (37) customer service (25)
Thumbnail of user davidstewartl
1 review
0 helpful votes
February 14th, 2024

I have 2 vehicles with Geico. I had 4 at one point and will cancel the remaining two in the next two months. Every time I try to interact with this firm I get uninformed kids online, all who are trained to smile and deliver nothing.
Every time I checked online, they failed to provide what I've asked for. TWICE over the past 3 months I found gaps in the coverage leaving me exposed.
Horrible horrible horrible company.

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Value
Quality
Thumbnail of user puraf
1 review
2 helpful votes
January 19th, 2024

This company used to be decent and fair, not anymore! Now all they do is focus on taking advantage of costumers. I had a policy with these people for twenty years, never had an issue and when someone else decided to run into my lane and hit my car totaling it GEICO, my insurance company decided to cancel me, even though i was 0% at fault. DO NOT TRUST THEM! DON'T WAIT UNTIL THIS HAPPENS TO YOU.

Tip for consumers:
Loyalty is NOT rewarded with Geico, their new CEO worships the all mighty dollar, doesn't care about clients and has no soul, he will drag this poor company down.

Products used:
Insurance services until they cut me for no reason

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Value
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Thumbnail of user junet279
1 review
0 helpful votes
February 29th, 2024

They may be cheap. There's a reason for that. They won't pay for your damages. Will fight you tooth and nails

Tip for consumers:
Yes, they owed me a refund and i never got it (wasn’t much) even called them and I was sent to 10people. Still not resolved. They kept my refund or sent to a wrong address could never find out

Products used:
Car insurance GEICO

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Value
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Thumbnail of user trauma1nse
1 review
2 helpful votes
November 24th, 2023

Geico is one big rip-off! Quoted one price on my BMW and then when went to make purchase it was 500 more! They wouldn't have any compassion even though im sure the recorded phone call made my claim valid. The worst customer service experience I've dealt with in years. Never again, I'll do the hard work and move on.

Products used:
None! Switching companies

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Thumbnail of user courtneym773
1 review
1 helpful vote
February 4th, 2024

Why must this company oversaturate with their feel good, fuzzy commercials, then rip off their customers with lowball estimates?
My 22 year old daughter was taken advantage of, with a recent accident in a heavy snow storm, here in Buffalo, NY.
She got an estimate for $2700 damage. Upon calling Geico she was told- ohhhhh! We make it so easy! Just take pics and send, we'll get your estimate right away! They told her they were giving her $1,000, after her $1,000 deductible. So, my daughter would need to come $1,700 out of pocket, to get it fixed, as per their $2,000 bogus estimate. Absolutely disgusting. She pays for the insurance and your billion dollar company tries to rip off a 22 year old. You should be ashamed!
I'm calling my attorney first thing in the am and we'll start shopping around a new insurance company. I'll be sure to post on my personal page as well, with over 600 friends.

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Thumbnail of user alis539
1 review
4 helpful votes
January 6th, 2024

The worst insurance you can take! I have more than 10 years with geico and have one accident and they told me that they are not covering! And I have "the best coverage" I feel stupid and cheated! Please don't get insurance in this company!

Tip for consumers:
When I request to speak with a manager or make a claim, they don’t want to pass my call. They didn’t help me to speak with a manager.

Products used:
I had to pay 100%

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Value
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Thumbnail of user enzap3
1 review
9 helpful votes
June 22nd, 2023

After being with Geico for 9 YEARS, no accidents, no tickets, no claims, they want to raise my monthly payment rates from $125 to $166! Unreal! Their reason; because I'm driving 12,000 miles per year! In California there is no way to get around unless you drive! Most people do 12K in 4 months! The CEO's continue to get rich while sticking it to the hard workers trying to pay their bills. They claim the "chain supply " has affected them. How?

Thumbnail of user bryanb1050
1 review
3 helpful votes
January 13th, 2024

They raised my rates from $110 a mouth to almost $600. I found another insurance and now they sent me to collections to get more money. I did what I was suppose to. They are a joke. Go else where.

Products used:
Car insurance

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Value
Quality
Thumbnail of user shakikag
1 review
0 helpful votes
January 1st, 2024

Never in my life have I dealt with a company that goes up on your payment 3 times a year! I'm not making more money on my job but they continue to go up! Why? My insurance is more than my car note! I was billed for February and it was still December! Was told that I could get more time to pay my bill if I got off auto pay and it was a lie! Ion understand! They lied to me and now I'm going to have to let my bills get behind because I have to pay them 944 this month and I just paid them 944 last month! So sad that this company treats their customers like they don't have other bill and jobs aren't paying more! I cant wait to leave them!

Thumbnail of user suek497
1 review
4 helpful votes
June 5th, 2023
Verified purchase

I recently called to ask why my homeowners had gone up so much. I was shocked when the agent told me that my rate would keep going up until I was as high as other homes around me.
WTH! I've had no claims. My house is in mint condition. But because I bought early, before prices went up, they are now going to rob me.
Geico had huge profits during COVID…but they want to gouge like all the other corrupt companies. Complete extortion.

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Thumbnail of user matth624
3 reviews
2 helpful votes
February 20th, 2024

Truck in front of me today lost part of their load now I have 5 holes in my windshield, I got the idiots plate number but the guy wouldn't stop I followed him for over 5 miles couldn't get him to stop so I filed a police report and called geico, and the rude lady on the phone said I don't have glass coverage, I said I am not the one that caused the damage she said she don't care, so I guess I'm going to load my truck up with rocks and leave the gate down since the insurance don't pay for that type of thing I can just go out tearing up other peoples windshields and its not my fault, I thought someone else causes damage to my vehicle and the other peoples insurance pays for that but not according to the lady I talked to from Geico, needless to say Im switching to another company before I drive my truck through the geico office I still don't think the idiot I was talking to on the phone knew I was trying to claim on the other peoples insurance and you would think she could do that with just a plate number... I mean I googled it and got the guys address type of truck and everything, I might just to go his house tonight make his windshield match mine

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Thumbnail of user phillyc5
1 review
0 helpful votes
December 10th, 2023

In fours one claim the $#*! heads double my car insurance a 51 old man with no other drivers on the insurance! $#*! Geico!

Thumbnail of user charlesb3460
1 review
3 helpful votes
October 30th, 2023

Left Geico auto after 30+ years when they extremely raised my rates without any logical reason. Gave them a chance to reconsider and they refused. The longer you are with them the more they will treat you as a cash cow to be taken advantage of rather than rewarding you for your loyalty. A very poor business model. Also left their batched homeowners when I found they were using a formula which does not give the best rates to those with the best credit. I felt their formula was just another money grab. It's a shame but they are no longer the company I once knew and trusted.

Thumbnail of user karena2316
1 review
0 helpful votes
December 27th, 2023

GEICO is a nasty, disgusting, scammer, burglar, thief and brazen company and I do not recommend anyone to have GEICO insurance, and if you already have GEICO insurance, give it up very quickly so that after accidents (God forbid) your fault, you won't face another new problem from GEICO, like GEICO's insured client, Ardy Baugh.

On December 7,2023, during of work while I was taking another Uber trip (Passenger Ms. Maria was in my car), Ardy Baugh rear-ended my car and broke the trunk, bumper, and trunk lock while I was standing under a red light of traffic light.

Ardy Baugh, without saying a word, admitted his guilt and handed me a driver's license, New York car registration and GEICO insurance, and on December 8,2023, I took my car to the body shop and filed a case that same day. I then sent GEICO all the videos and photos taken by my car's dash cam (Video: inside, front and back), but untill today, GEICO has not paid for repairs to my car or compensated me for the days I don't work due to the fault of GEICO insured person Ardy Baugh.

My car is still broken, I don't work and earn, but GEICO keeps sending me the stupidest emails just to not fix my car and not compensate me for the days I don't work, including: 1) Offering me to rent $300-$350 car from Uber and a job, and 2) Suggests that I contact my insurance company and ask my insurance company to do everything instead of GEICO and then increase my car insurance payout.

Ardy Baugh, if you are reading this, then know that I am preparing to go to court, and through the court you yourself, from your own pocket, will repair my car, which you crashed, and compensate for all the money that I did not work and did not earn due to your fault, from December 08,2023 until the date of the court decision.
Then you'll have to deal with your own $#*!ty company, GEICO.

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Quality
Thumbnail of user annr8586
2 reviews
3 helpful votes
January 23rd, 2023

It took me several months before Geico could approve my insurance and loan applications. I really shouldn't be judged for having a 645 credit score. Every living human shouldn't be limited because of that. Had to hire revolutionary hacktivist 'w e b g h o s t 33' on insta gram who helped clean up and repair my credit to decent status before the approval

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Thumbnail of user jcbc8101
1 review
2 helpful votes
December 9th, 2023

Denied to pay towing and storage fees. Told to negotiate the fees and they'd reimburse! This with full coverage auto insurance. Steer way clear from GEICO!

Thumbnail of user geoffk43
1 review
0 helpful votes
October 31st, 2023

We lived in Oregon in 2021 and 2022 then moved back to North Carolina earlier this year. As part of the re-titling of our car in North Carolina, NC DMV required that we prove that our vehicle was insured on a specific date in February 2022. In Oregon we were insured by Geico, but on our return we changed insurance provider, not because we were dissatisfied with Geico; they had done nothing other than take our money and provide our paperwork. The document the DMV requested was an FS-1, which is a Certificate of Insurance, for that date in February. My wife called Geico and they would not provide the FS-1, which apparently could easily have been electronically transmitted. They must be asked for these all the time. Their refusal to cooperate meant my wife was fined $100 and made to look irresponsible. Why did they take such a petty attitude? Just because we were no longer using them? Now we are very dissatisfied.

Service
Thumbnail of user stevenl1132
2 reviews
0 helpful votes
December 5th, 2023

**Review of Geico's Driving App: A Frustrating Experience**

I regret to share my disappointing experience with Geico's driving app, particularly in relation to its accuracy in assessing driving behavior. Initially marketed as a tool to save money by promoting safe driving habits, the app has proven to be a source of frustration and inaccuracy.

The app's claim of accurately measuring driving behavior seems far from reality. Despite driving responsibly, the app often indicates otherwise, suggesting phone usage or other inaccuracies that are not reflective of the actual driving experience. This has led to negative reviews, an issue I've personally encountered.

Attempts to address these concerns with Geico's customer service have been met with limited success. Despite contacting them multiple times, the response has been that there is nothing they can do about the inaccuracies reported by the app. This lack of resolution is disheartening, especially when considering the potential impact on insurance rates.

Comparisons with other insurance providers, such as Progressive and Allstate, reveal a stark contrast. These competitors utilize similar driving apps without the reported issues. Geico's failure to distinguish between actual phone usage and background processes is not only inconvenient but also raises concerns about the app's reliability and the fairness of the associated insurance pricing model.

For those seeking a reliable driving app to save on insurance premiums, my advice would be to steer clear of Geico. The frustration caused by inaccurate assessments and the lack of resolution from customer service make it an unreliable option. In the competitive landscape of insurance providers offering driving apps, Geico falls short, and I would caution against choosing them for this particular feature.

Thumbnail of user leonardr275
1 review
0 helpful votes
December 2nd, 2023

I have been with geico for a few years rates have been going up and I looked for better prices elsewhere. Switching to progressive I canceled my policy on November 13. On November 27 they took $427.00 out of my bank and I was charged a $35.00 overdraft. I am on a fixed income and did not figure on that money coming out of my account. Geico now tells me it's no their fault cause I was on auto pay, and in today's computer age they tell me they didn't get the letter in the mail in time for the billing. Everything is done by email today so I don't understand how a letter was in the mail.? Have been trying to speak to a manager, made 2 appointments and neither appointment did I get a call back.

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Thumbnail of user renae.brown915
1 review
4 helpful votes
September 10th, 2023

Keeps increasing rate even if you call to discuss, they do not care about you as a customer. Charges a cancellation fee if you end up having to change your service due to their fees. DO NOT USE. Will sound good at first and they *used to be a good company* but no longer! They just want your money and will get it however possible. I was a customer for 12 years and will never go back and will tell everyone else to stay away too.

Products used:
car insurance

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Value
Quality
Thumbnail of user stan.s
1 review
0 helpful votes
November 21st, 2023

Geico is the shadiest most scumiest company ever! I am picking up a brand new car tomorrow! With the addition of this new car my insurance is going through the roof. I am talking stupid pricing thanks to living in NJ. Well Geico gave me the best rate by $500. They qualified me and I committed to them. I give them my credit card. As soon as they go to run payment their story changes. Now they need to verify something and send me something in the mail and it can take 3 weeks. Are you serious? 1 hour on the phone trying to give you my business for 2 cars and 2 condos (not 1 but 2). Is the $500 even worth the hassle at this point? I am frustrated! The amount of time I have invested in car insurance shopping far exceeds the value of the dollar figure that I am going to save! Moral of the story…suck it up and go work harder to pay for the things you want!

Thumbnail of user tuncertaylor
1 review
1 helpful vote
April 11th, 2023

Ancient fashion application forms. The uploaded document still needs to be made aware of. They are late. The underwriter department probably has people who need more capacity to perform critical thinking and empathy. They have lost billions of dollars in the last few years; I expect they will continue to go down year by year. I do not recommend any loved ones.

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Thumbnail of user stephaniem3260
1 review
4 helpful votes
June 21st, 2023

STAY AWAY! I have been a loyal customer since I could drive (17 years). Zero accidents. No late payments. I got into my first collision and they claimed that Collison Coverage was removed. They would not even send a car assessor to look at the damages. I am a Veteran and a hard working single mom...and they showed no good faith. I will NEVER recommend to anyone, because when you need them, they aren't there.

Products used:
Car Insurance

Service
Value
Quality
Thumbnail of user andreal949
1 review
1 helpful vote
November 10th, 2022

First of all, I should have NEVER switched from Allstate. To keep this short and sweet, another adult 18+ years of age, no blood relation to me was added to my policy without my permission. We live at the same address but have absolutely no relation by blood or marriage. BY THE WAY... he has been insured by another company for 3 months now. So I had to go out of my way to remove him and send them proof of his insurance. Pure insanity.

Thumbnail of user tomeravid
1 review
1 helpful vote
October 31st, 2023

GEICO is unpredictable and arbitrary. You'd need insurance for this insurance, since GEICO is unable or unwilling to provide the most important function of insurance: certainty. They cancelled my new auto insurance for no reason other than their own incompetence.

Long story short: I paid the policy in full. While on a vacation with my family, I opened GEICO app and was surprised to find that my policy is scheduled to be cancelled. When I came back home I found a letter saying that I have eight days from the 5th of October to send them documents (only accepted by postal mail, even though every document was a copy) or my insurance would be cancelled. In fact the letter was delivered *about 8 days after the 5th of October* (again, delivered while I was not home). At no earlier point had I been informed that these documents were required, and GEICO made no attempt to contact me by phone call, text message or Email. In fact, had I not checked the app and stayed on vacation for longer, I might have ended up driving without insurance unwittingly.

I called GEICO multiple times. They consistently assured me that if I sent the correct documents before the fast-approaching cancellation date, my policy would continue. So I sent all the documents they requested by priority mail. In spite of the supposed urgency they were attempting to convey, it took them six days after receiving the documents to start reviewing them (with no way to contact the underwriting department or confirm that they had recieved them). It took five more days for the final review because of their own confusion about what was clearly included in the documents I'd sent them.

Two days before the deadline, I find out by calling them (without any notification on their part) that, in fact, my policy will be cancelled. The reason is that I had no prior insurance, which they claimed was contrary to my statements. This is 100% false and can be refuted by recorded calls to customer service in which I stated that GEICO was my first insurance, and by the fact that they don't have the name of my previous insurance company and the coverage limits (required information when you register online if you state that you've been insured). GEICO had zero interest in checking the evidence or compensating me, and there was no way to appeal.

Price I have to pay for GEICO's incompetence: Having to find new insurance in two days (which was hard in the first place since I have no driving record in the US), possibly higher rates because of the cancellation on my record.

If it happened to me, it must have happened to thousands of other customers in the country, as confirmed by a large fraction of GEICO'S customer reviews online. So the chance that it will happen to you is non-negligible.

Service

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1.5
146 reviews
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