Scotiabank

Phoned them Feb. 24 to request for mortgage due date change, was told I have to pay 1 week then it's going to be every 5th of the month, almost a month passed before I realized that I was paying weekly, so phoned them again and was guaranteed that the issue will be corrected a week passed got a message so phoned them again just to be told that I will not get the day I wanted which doesn't work for me as I get paid a day after that day, no apologies whatsoever, now I had to plead to them and escalate the issue just to get my initially due date request. Never have I dealt with a bank that treats clients this way. Cancelling all my cards and switching my mortgage as soon as possible. THERE IS A REASON WHY THIS BANK HAVE THE LOWEST REVIEWS. DO NOT DO BUSINESS WITH THIS BANK PEOPLE!

I called 2 weeks ago to have a PAD stopped. The idiot agent I was speaking with assigned the stop to a service that doesn't even have access to my account. I was told (by a very apologetic agent) that I'm out of luck and not getting my money back. $#*!ing useless.

I almost feel bad reviewing them bc it's obvious they are criminally understaffed and mismanaged. I spent more time on the phone with these clowns for a simple credit card resend than I did using the thing all year and had to cancel. I didn't get adequate anything that you expect from any respectable business, except a couple poor phone agents doing their best. If I didn't laugh I'd cry.

Horrible customer service. Scotia will have you on hold for hours and after the call may drop and you have to call all over

Horrible customer service. Ridiculously long wait time greater than 2.5 hours waiting for service. We had only 7 customers in front of us and waited for such a long time. Treatment of elders is atrocious 75 year old Judge waited for 2.5 hours because ATMs were down! Unacceptable!

The Scotia bank fraud department froze my bank account three times. They claimed I sent money to a flagged fraudster so what who cares it my money. Rhe fraud department forced me to close my account. The bank never lost money nor did I. So I opened a account at the TD. I was with the Scotia bank for nine years. They also disabled my interac transfer. The customer service for the Fraud department is disgusting. It's usually an hour wait just to talk to them on the phone.i will never deal with them again.

So, Scotiabank has held my husband's paycheck for 3 days now. He is a truck driver. Since Monday he has called the bank while out on the road, with no food nothing. How is it fair for us to have been with this bank over 40 years and they can just hold our $$$. We've NEVER bounced a cheque, not to mention he's been with the same company year's. We are closing our accounts as Scotiabank has now made us miss payments elsewhere. Shame on this bank. If anyone has a mortgage, do not go to this Bank as they keep your hard earned $$$ from u when you need it

I have learned my lesson the hard way with Scotia Bank. Their promises were empty, and my savings vanished. Fortunately, RegainOrg.Info proved to be a reliable ally, assisting me in recovering some of the money I had lost.

25 minutes on hold to talk with someone from Mexico who barely understood my request... they put me on hold for another 15 minutes to ask four other people before hanging up on me. I don't remember setting up a bank account in Mexico or asking to be served in Spanish. And good luck getting ahold of someone at the branch level. Congratulations to Scotia Bank for making almost every experience as painful as possible.

I've been scammed and manipulated for a mortgage I received from an employee of Scotiabank.
The procedure was completely unethical and criminal.
I was forced to sign will under duress and charged with many fees which did not make any sense.
I was also advised by pro bono to file a complaint with both Scotiabank ombudsman and the Law Society of Ontario Ombudsman.
I've received a call from the Law Society but not from Scotiabank which I'm assuming they are hiding and are very unprofessional for not returning my concern.
Stay away from the Scotiabank to avoid be scammed and taking advantage of.

I have been a customer for 35 yrs but not anymore! They screwed me for $4300.00 after I told them I was not renewing my mortgage with them they auto renewed it and locked it in for 6months.
I will pay it out take the penalties and th

Then sue for them back in court. The service is gone the bank is empty and the Manager was more like a timeshare salesman trying to lock me into a 3yr mortgage. I made it clear I was not renewing and was paying it out. They have froze people's accounts, ripped them off and they just simply don't care.
Avoid Scotiabank

This bank is terrible and will be banking somewhere else. I've worked hard to get my credit up, applied for couple got approve and confirmed. Even spoke with a customer representative because I've changed address. Wait 2 weeks to find out they put a hold because they need more information. I don't care about that cause my other credit card raised my limit, I know I'm good. But to not notify is unacceptable. To waste my time, get hard enquiry on my credit score, my plans to buy things for my new place. I'm also going to start another company and ruin my schedule because of their laziness or care about their client and reputation. Om definitely pissed for they've don't that several times now. Have more poor reviews and good ones, I'm not the only one that feel this way. Save yourself the heartache and bank somewhere else. I'm speechless how much they suck!

To deal with Scotia Bank It's mere wastage of time & money. If you visit the branch as per appointment, you still need to wait there a lot that spoils your whole day schedule. If you try to contact them on phone, they put you on hold for 40,50 or even more & then disconnect without saying a word.
I'm so very much disappointed.
Please verify the facts before even thinking of choosing This bank.

Good luck

I've spent the past 2 years attempting to manage my account with Scotiabank Turks & Caicos. They have requested repeatedly forms of documentation like drivers license, passport, personal and business documents etc. etc. Yet they continue to make ridiculous excuses to keep me away from my $5525. I think they are simply trying to make me give up so they can steal my funds. Scotiabank, I have retained all the email communications illustrating how crooked you are. Care to challenge me to release these publicly and humiliate your company further?

Customer service consists of a mandatory conversation with a robot before being informed that wait times to speak to a human are "greater that 45 minutes". I have done so twice already today only to be cut off after the long wait without actually speaking to anyone. After many years with this bank, I am now on the hunt for an alternative. Who in their right mind would continue to accept this kind of treatment?

Did an international money transfer from my bank 2 years ago. Money got bounced back from the receiving international bank but did not return to my account till date. I've made several trips to the branch and everyone I spoke to either appear clueless or are not interested to help at. Several rounds of telephone calls and emails and yet no way of tracking the money in their system. They are such a joke of a bank. If I had my way, I will pull out this minute.

The worst thing about Scotia Bank is they always take more than 45 minutes to answer the call. I am holding an account with Scotia bank for almost a year but every time I am into any problem even the small one I have to contact customer care and that is exactly like a nightmare because you know already that will take from 1 to 1.5 hrs to solve small issues.