ScotiabankReviews 273

I called 2 weeks ago to have a PAD stopped. The idiot agent I was speaking with assigned the stop to a service that doesn't even have access to my account. I was told (by a very apologetic agent) that I'm out of luck and not getting my money back. $#*!ing useless.

Phoned them Feb. 24 to request for mortgage due date change, was told I have to pay 1 week then it's going to be every 5th of the month, almost a month passed before I realized that I was paying weekly, so phoned them again and was guaranteed that the issue will be corrected a week passed got a message so phoned them again just to be told that I will not get the day I wanted which doesn't work for me as I get paid a day after that day, no apologies whatsoever, now I had to plead to them and escalate the issue just to get my initially due date request. Never have I dealt with a bank that treats clients this way. Cancelling all my cards and switching my mortgage as soon as possible. THERE IS A REASON WHY THIS BANK HAVE THE LOWEST REVIEWS. DO NOT DO BUSINESS WITH THIS BANK PEOPLE!

I almost feel bad reviewing them bc it's obvious they are criminally understaffed and mismanaged. I spent more time on the phone with these clowns for a simple credit card resend than I did using the thing all year and had to cancel. I didn't get adequate anything that you expect from any respectable business, except a couple poor phone agents doing their best. If I didn't laugh I'd cry.

Horrible customer service. Scotia will have you on hold for hours and after the call may drop and you have to call all over

If zero stars were an option I would put that but its not. Please if you asre with Scotiabank, GTFO! I had been with them since I was a kid and just left in 2024. In the last 5 years (2019 - 2024) I have been scammed, had multiple Visa cards fraudulently impacted and from this, people who had gotten ahold of my credit card number then were able to get into MY bank account and attempt to move TSFA money around! Insanity. I have never recieved any accomidations for any of my troubles over the years in having to go in and deal with all these impacted credit cards and the rest of what follows in the fraud claims. I worry all the time now that people are in my bank account and know my credit card number so I am always checking in on my RBC accounts. Switch to RBC, TD, literally anyone else but Scotiabank. This company is like having a 13 year old control your finances. They have destroyed my credit score which then I had to contact Trns Union and EquaFax to get sorted out. Since then they have been calling me non stop, hanging up the phone when I answer, and saying I have to pay them more money from the fraud charges on the last credit card I had cancelled.
An absolute mess and disaster of a company and a complete joke to call a bank. I feel bad for anyone who has to work there in any department. Sincerely - LDog NADALUTTI

Horrible customer service. Ridiculously long wait time greater than 2.5 hours waiting for service. We had only 7 customers in front of us and waited for such a long time. Treatment of elders is atrocious 75 year old Judge waited for 2.5 hours because ATMs were down! Unacceptable!

The Scotia bank fraud department froze my bank account three times. They claimed I sent money to a flagged fraudster so what who cares it my money. Rhe fraud department forced me to close my account. The bank never lost money nor did I. So I opened a account at the TD. I was with the Scotia bank for nine years. They also disabled my interac transfer. The customer service for the Fraud department is disgusting. It's usually an hour wait just to talk to them on the phone.i will never deal with them again.

WORST BANK EVER HORRIBLE CUSTOMER SERVICE CAN'T REACH ANYONE. THEY DO NOT CARE AT ALL WILL BE LEAVING THAT BANK AFTER 25 YEARS AND TAKING MY MORTAGE WITH ME

Terrible customer service, bank with no help to its clients. Not recommended at all, keep away as much as you can from this bank. Try your best to go to another bank.

I have learned my lesson the hard way with Scotia Bank. Their promises were empty, and my savings vanished. Fortunately, RegainOrg.Info proved to be a reliable ally, assisting me in recovering some of the money I had lost.

I have been a customer for 35 yrs but not anymore! They screwed me for $4300.00 after I told them I was not renewing my mortgage with them they auto renewed it and locked it in for 6months.
I will pay it out take the penalties and th

Then sue for them back in court. The service is gone the bank is empty and the Manager was more like a timeshare salesman trying to lock me into a 3yr mortgage. I made it clear I was not renewing and was paying it out. They have froze people's accounts, ripped them off and they just simply don't care.
Avoid Scotiabank

25 minutes on hold to talk with someone from Mexico who barely understood my request... they put me on hold for another 15 minutes to ask four other people before hanging up on me. I don't remember setting up a bank account in Mexico or asking to be served in Spanish. And good luck getting ahold of someone at the branch level. Congratulations to Scotia Bank for making almost every experience as painful as possible.

I've been scammed and manipulated for a mortgage I received from an employee of Scotiabank.
The procedure was completely unethical and criminal.
I was forced to sign will under duress and charged with many fees which did not make any sense.
I was also advised by pro bono to file a complaint with both Scotiabank ombudsman and the Law Society of Ontario Ombudsman.
I've received a call from the Law Society but not from Scotiabank which I'm assuming they are hiding and are very unprofessional for not returning my concern.
Stay away from the Scotiabank to avoid be scammed and taking advantage of.

I've been with this bank for almost 5 years and have checks that bounce for amounts under $20 even when they know my direct deposit pay checks are deposited in the following 24 hours.

If thier is an issue the manager or assistant manager are stupid tp the limite they have no minimum skills to solve snd they take more than usall time to solve an issues like things in tow days to solve it yake them over amonth snd the dont care and show no interest

Crap company. Lies upon lies. They don't answer phone calls and most locals don't have voice mail. If you're lucky enough to find a voice mail, they won't return your call anyway. Avoid Scotia

June from Lethbridge branch is amazing and fully understood our situation God bless you June thank you so much

So, Scotiabank has held my husband's paycheck for 3 days now. He is a truck driver. Since Monday he has called the bank while out on the road, with no food nothing. How is it fair for us to have been with this bank over 40 years and they can just hold our $$$. We've NEVER bounced a cheque, not to mention he's been with the same company year's. We are closing our accounts as Scotiabank has now made us miss payments elsewhere. Shame on this bank. If anyone has a mortgage, do not go to this Bank as they keep your hard earned $$$ from u when you need it