Scotiabank

I had a few accounts with Scotiabank and somehow, either internally or externally a person was able to open two Mastercard and two Visa accounts under my name without my approval and I did not even do any online banking. This hacker was also able to take my identity and change my address, phone number and other banking information. Needless to say I closed both accounts with Scotiabank. You cannot trust a bank with such low online banking standards and security protocols.

After waiting on hold for 45 minutes, to report and discuss numerous phone calls received regarding fraudulent activity on my Visa card, I was told my account could not be authenticated. I apparently must go in person to a Scotiabank to authenticate myself. I have had a Visa card account with Scotiabank for 50 years, but not for much longer. Very disappointing customer service.

Worst customer service I have ever received from a bank in Canada. I have multiple products with them like mortgage, Line of Credit (both secured and unsecured), credit card. But they behave weird; they took few weeks to send card, they set up multiple profiles for me on their own folly and advice me to setup appointments to resolve!, I need to wait for more than an hour to contact them just to reactivate the card and the person on the other end wont be of any help!

Just pissed of!

This bank lost 2 of my US transfers, I called them daily no one ever answered the phone. I came in twice to speak to a manager who was always to busy to speak with me yet the bank is always empty. Promised to call me back, but never did. I forwarded my issues to the head office in Toronto where I was offered $300 meanwhile my $4000 US transfers still have not been found. I honestly can't believe a Canadian bank can be run so poorly and still be open.

I'm currently enjoying their banking experience. 2h on hold with three transfers from incompetent agents who don't possess the necessary information. Other banks (CIBC) offers a call back feature when they are experiencing high volumes. I was told by an employee that they don't do that at Scotia. Why don't they hire more phone tellers to speed up their process then?

I have banked with multiple financial institutions across the world, and in my experience Scotiabank is by far the worse. First red flag was when my credit card kept getting declined at payment terminals, Scotiabank chalked it up to a Chip problem and issued me a new card. However, this new card keeps getting declined now and then, leading to major embarrassment. On top of that; they have this ultra tight security system for online purchases that flags each and every big ticket purchase that one makes, so essentially the credit card is never charged, and you end up wasting your valuable time arguing with their customer care on the phone, which can take anywhere from 30 mins to more than an hour. Steer clear of ScotiaBank and their products; highly unreliable bank. I will be taking my money out of this disaster of a financial institution when I can make an alternate arrangment.

Just phoned Scotiabank *******842 to enquire about opening a Momentum Plus Savings Account 5.15% for 5 months and 2.40% Welcome Bonus. Automated service advised wait to speak with agent is approximately 15 minutes. They just lost my business. I see they only have a rating of 1.24* meaning the majority of customers are dissatisfied with their service. No wonder stock has tanked.

Wish I could give a 0 rating as the customer interaction and trust level of long time customers is basically not existent. They have impeded the movement of funds, tried to increase my mortgage rate unless I complain and threaten to leave. Visa cut off due to a couple days late, but there is a 2k payment that they are stopping from being made, which should unfreeze the card. They need to learn how to deal with people, and not be solely targeting making money. Right! Will never happen

A bank has only one goal, make money any way they can. So sad

I will for sure be looking for a new banking alternative.

I had been banking with Scotiabank for over ten years and just recently I switched to a new bank.
More times than not, their app doesn't work. They have something called "courtesy overdraft" which is just robbery because they say they'll let a transaction go through to not charge you overdraft but then charge a $15 overdrawn handling fee on top of the monthly fee. I been noticing these charges for months now until I recently called in and their adviser was like it can't be removed over the phone, lmao. They're telling me I'm in the negative balance but that's not what I'm seeing through the mobile app. It makes no sense, how can I transfer and spend money that's not in the account in the first place. Their telephone service is never of any help. I'm pretty much fed up with Scotiabank's shenanigans.

Honestly the worst place to do business or spend your money. They couldn't care less about your financial well being or needs as a client. The phone line is even more useless as you wait on hold for at least 30 min and need to be transferred to several people ( if you get that far as some don't know how to transfer without disconnecting the call) The fees are absolutely asinine. Just an entirely horrible experience and I advise anyone to please do your banking literally anywhere else if at all possible

What an absolute joke. I've had a debit card with scotiabank since I was a teenager and only recently got a credit card. Never had an issue until now. Got multiple calls and emails that my card "MAY" have been compromised. It wasn't I was the one who made the purchase. Annoying right? OK so ill just call the fraud department to get it sorted out quickly. WRONG! I've called 5 times each time I waited 2+ hours and no one answers. Today we have reached the 3.5 hour mark and I am beyond livid. I reached out via Twitter and Facebook but the replies are always " we are sorry to hear that" No do better. Beyond frustrating especially when I work 2 jobs i don't just have all day to do this. Stay away from this bank.

Majority of customer service agents I talked with was terrible, especially the one names Milton. He didn't even know about his bank products, did offer me $300 introductory bonus cash, which supposed to apply for new client only while I'm an existing client. Then couldn't solve my question but advised to email to the bank's president email. Also, let me wait for more than 45'. Awful. Couldn't understand how he could sit in the bank office.

If zero stars were an option I would put that but its not. Please if you asre with Scotiabank, GTFO! I had been with them since I was a kid and just left in 2024. In the last 5 years (2019 - 2024) I have been scammed, had multiple Visa cards fraudulently impacted and from this, people who had gotten ahold of my credit card number then were able to get into MY bank account and attempt to move TSFA money around! Insanity. I have never recieved any accomidations for any of my troubles over the years in having to go in and deal with all these impacted credit cards and the rest of what follows in the fraud claims. I worry all the time now that people are in my bank account and know my credit card number so I am always checking in on my RBC accounts. Switch to RBC, TD, literally anyone else but Scotiabank. This company is like having a 13 year old control your finances. They have destroyed my credit score which then I had to contact Trns Union and EquaFax to get sorted out. Since then they have been calling me non stop, hanging up the phone when I answer, and saying I have to pay them more money from the fraud charges on the last credit card I had cancelled.
An absolute mess and disaster of a company and a complete joke to call a bank. I feel bad for anyone who has to work there in any department. Sincerely - LDog NADALUTTI

International students this is a warning! Avoid this bank at all cost. I did not have money in Canada because the bank returned a wire. They have horrible customer service even if you escalate to presidential level. You will be just a helpless victim since they take one million years to resolve an issue and respond. Their customer service hung up on you when you request for a manager, they can't speak English and have poor comprehension skills. You want an account, where you can withdraw your funds easily they turn it into GIC! That's not good service, and that's disclosing your products properly to consumers. Don't believe that they are Canada's number one bank, go with other banks. Horrible, horrible, bank, why do you even exist?

This is the worst bank or institution of any type I have encountered ever. I am the executor trying to settle a family members estate, unfortunately they had multiple accounts all originating at one branch on Trafalgar road. Manager did not return calls or emails, poor advisor must be in the same boat as I as this poor younger person just cant do anything; would anyone believe they have at least 6 estate departments all with different phone no's and so far 4 departments tell me its not theirs and they are not able to help and they are not on the same system so documents uploaded are not shared. It is so bad that I now copy everyone that I have ever talked to on the emails.
There should be negative star ratings available for companies like this.
Stay away from this bank!

This bank has lost my trust and business. I needed to remove my ex-wife from two mortgages I have for my investment properties after a separation agreement has been signed. Scotiabank pretends to open a new mortgage for me (which is ok) but treat like I am virtually paying off the old mortgages and pay the penalties but keep the business with them. As reference I am doing the same with another bank (CIBC) and there is not such insane and illogical situation like with Scotiabank. This made me realize that Scotiabank goals is to take money from customers at any cost. Terrible bank I am moving my businesses (mortgages and credit cards) to another bank as soon as possible. Stay away from Scotiabank.

Worst bank ever... over 1.5 hours on hold to reach a representative! This is unexceptable, then to finally reach someone and she answers the phone with "What can I do for you"? No hi how are you? Sorry for the delay nothing! She was incredibly rude, then the phone gets disconnected! Like Oh my God, my frustration level is raging! Definitely changing banks tomorrow. Never will I ever deposit another red cent to this bank. Can't even give a complaint because no one ever replies. Great service guys, keep up the good work