ScotiabankReviews 274

Do not use Scotia Bank! They are a pugnacious institution. I was with this bank from 2001 to 2018 at North Van and Lonsdale Branch. Up until 2017 I was highly satisfied, I had a bank representative that would proactively reach out to renew my mortgage etc.

In 2018 my mortgage came up for renewal. I left a few messages with my new Bank Representative who never returned my calls, had no voice mail, and left a 1 800 number on her message (later found out she was on mat leave but no mention in her phone message). Eventually I contacted their central team and the interest rates offered were very uncompetitive with the market offering at the time. I told the rep that I would be placing my mortgage with another institution.

Unfortunately my new bank did not complete the paper work in time and the mortgage renewed automatically into a 5% 6 month term (highway robbery). Another rep at the branch had sent an email to my old email address about a month before the maturity date and obviously got a bounce back message but never acknowledged. He then left a V. M. on my phone the day before the maturity date indicating he wanted to confirm what type of mortgage to renew too. When I phoned back 2 days later he said it was too late and the mortgage had been rolled over into a 6 month fixed term. I ended up having to pay a $6000 penalty to get out of the mortgage and promptly closed all of my accounts and said goodbye to Scotia. This is how they rewarded me after 17 years of loyalty. Do not use this bank, stay away, they are a malicious, heartless institution and will likely fade in the coming years as it looks as though there are several other disappointed customers out there.

Majority of customer service agents I talked with was terrible, especially the one names Milton. He didn't even know about his bank products, did offer me $300 introductory bonus cash, which supposed to apply for new client only while I'm an existing client. Then couldn't solve my question but advised to email to the bank's president email. Also, let me wait for more than 45'. Awful. Couldn't understand how he could sit in the bank office.

Ever since Scotiabank switched from using envelopes to make deposits, it's been a nightmare. 95% of the time, the ATM spits out your cash because it won't take it. I have made between 10 to 20 complaints about this and the issue continues. Today, it spat out my cheque, it even damaging it (put a folding crease in it). I then had to go inside, wait in line to make my deposit, as I entered, I asked the women at the reception to let the manager know. She chose not to action my request, she then served someone else who came in a few minutes after me. I then asked again if she could advise the manager of the continued issues with their ATM, only then did she get up but not before ROLLING her eyes at me. The only good thing I have to say about this branch is that the tellers are great and always been.

Scotia Bank American Express Gold card is the WORST card I have ever had! First of all the bank at Place d' Orleans in Orleans, Ontario promised me 20,000 promo points with no expiry date. They never mentioned additional monthly charges. When I went online to redeem my promo points one year later, they were no where to be found and after 4 online chats with no help where the points were I was referred to an 800 number and again several attempts to locate the promo points were unsuccessful. I was finally referred to yet another person who said there was a disclosure stating I was to use the card within 30 days to get the promo points. Now this information was never given to me. I feel I was tricked into getting this card with a promise that never exist. On top of the monthly fee, there are additional charges plus a $99 dollar annual fee. I have always paid the bill in full and only received very little points that cannot be redeemed for anything! DON'T APPLY FOR THIS CARD THROUGH SCOTIABANK! It's a bank PROMO SCAM!