Scotiabank

1. Customer service took forever to pick up. Called many times in past one week, then i will hang up after waiting for 20-30mins cos seriously I cannot waste anymore time everyday just trying to catch their cust service. On the 6th day, I finally got hold of one agent and seriously, I cannot understand what the agent is trying. I've been around with people of different accents & i manage to understand them, but this one is seriously terrible in his communication skills.
2. Due to my frustration with my acct and the agent, i asked for a manager and this person has the worst attitude ever. Shouldnt be working in customer service sector.
3. The next day, i went to my branch to close my acct (which i opened just 2 weeks back) because of this poor customer service. My account is on hold because the two person whom i handed my driver license too to verify my identity the acct i opened online did not do their job. Seriously, two person looked into my acct and failed. And thinking about it, the agent who went into my acct when i ask why i cannot do any transaction in my account did not see this at all. He even tried to blame me by saying that i might be choosing wrong acct.
Seriously, i dont know where Scotia are getting these people.

Frankly worthless service. I applied to Scotia Bank for a credit card. I live in St. John's, but I was traveling to Toronto and had time, so I contacted the local branch. The employee said that it is not possible to order from Toronto to St. John's, I should contact the branch in St. John's. I did so on November 19. I waited for the card until January, but it did not come. I turned to the branch where I processed, they told me that they could not help me and that I needed to call the call center. The call center tried to clarify my question for 40 minutes and finally found out that they sent it to Toronto (although it is impossible from St. John's, as the manager told me). They apologized and said they would send it to me finally in St. John's and I would receive it in a week. But I waited two weeks and she did not come. I again turned to the call center, where they told me that no one had sent the card anywhere. They apologized again and said that they would send it to their branch in St. John's. Although earlier they said that it was impossible and I could only get by mail. This is unprofessionalism and double standards. I decided not to take that card, because such a service scares and repels.

Tried to send an interac transfer to my SO (who has sent and received money from me before), Scotiabank decides today's the day they're going to block the transfer without offering an explanation or initial check before just blocking it. After talking to multiple chat advisors, nobody could give me an answer and told me "call this number, they know" Guess what! A 2 HOUR wait before I spoke to a single person. I had to wait and listen to their awful music, and had to spend almost another hour before it could be resolved. I went to the branch the next day and withdrew my funds, closing my account. What an absolute awful bank and an awful experience. This was the final straw after numerous "____ service will not be available from M-F" "Interac is currently down" "There was an error logging you in" "Sorry, can't complete the request right now", not to mention the EXTENDED amount of time you have to wait for refunds, payments to reflect, or anything being processed versus other banks. I encourage everyone to explore their options outside of Scotiabank.

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We had a joint account with Scotia Lawrence E branch.We put a stop payment to one of the prepaid transactions and it so happened that the payment went through the first time. The second attempt it didn't go through however I was charged an NSF. I went to the bank and explained my situation. $96 was returned. The third time the same transaction which I put a stop payment to didn't go through 4times and I was charged an NSF of $288. The manager called me on phone and I told him but I put a stop payment to that transaction why do I have to pay and he said " we cannot help you you have to pay us" I went to the branch, and the lady who was helping me was like but why would she pay if she put a stop payment, The manager was called and he said I can give you a discount of $50 but you have to pay the rest. I couldn't deal with such an unprofessional so called manager I told him never mind will pay $288 and close the account. I paid the $288 closed the account. That person you put to run your business is going to run it down he is so unprofessional and even when all his colleagues told him what the matter was, he said there is nothing to be done. I am glad I closed it I now do business with better and professional institutions.

Its almost more than 3hrs of waiting on hold during call. Since its my 3rd time i called and have to wait for more than 3 hours. No body is that much free to wait. I wasted whole day for this call.

June from Lethbridge branch is amazing and fully understood our situation God bless you June thank you so much

I banked with Scotia for over 10 years. In all that time, I never had a single advisor attempt to connect with me about my investments or accounts until I finally got fed up with the institution and started closing my accounts. The wait time over the phone is so long you have to take time off work to physically go down to do anything. They force you to pay to close a simple chequing account, and I am now on week 3 of trying to get the contents of my TFSA account transferred and closed. I suddenly have a financial advisor who I have never spoken to before calling me, but when it comes time for our scheduled appointment to have the last of my accounts closed, he can't be bothered to call and I am forced to make another appointment as Scotia won't do anything over the phone. I shouldn't have to beg to have my own money returned to me. The only time this bank cares about their customers is when they aren't making monthly fees off of them. Consider banking with a smaller institution and avoid Scotiabank. They are terrible and will avoid appointments in order to hold on to your money for as long as possible. Incredibly unprofessional.

I went in ( brampton branch) to open an account and all the employees were very helpful especially Subeen Fatma. She described each and every step in very detail. So, its very helpfull and loved it.

Been with Scotia for 20+ years and was proud paid credit cards on time and never asked them for anything major no car loans no mortgages etc now I'm givien an eviction notice from my landlord went to Scotia for help as I want to get a mortgage for me and my daughter and dog they told me to find the funds elsewhwere and they will help with the rest I did that and I got aprroved for $420'000 between me and my daughter from another financial institution after 3 weeks as they are terrible with appointments went back to Scotia told them I found the funds and looking for a little more to be free from renting they told me they won't help me they told me to go elsewhere again now my issue it is very hard to rent and iv'e got the oppertunity to buy something My income $70'000 and daughters $30'000 and going to be homeless Don't trust SCOTIABANK ANYMORE

Do not use Scotia Bank! They are a pugnacious institution. I was with this bank from 2001 to 2018 at North Van and Lonsdale Branch. Up until 2017 I was highly satisfied, I had a bank representative that would proactively reach out to renew my mortgage etc.

In 2018 my mortgage came up for renewal. I left a few messages with my new Bank Representative who never returned my calls, had no voice mail, and left a 1 800 number on her message (later found out she was on mat leave but no mention in her phone message). Eventually I contacted their central team and the interest rates offered were very uncompetitive with the market offering at the time. I told the rep that I would be placing my mortgage with another institution.

Unfortunately my new bank did not complete the paper work in time and the mortgage renewed automatically into a 5% 6 month term (highway robbery). Another rep at the branch had sent an email to my old email address about a month before the maturity date and obviously got a bounce back message but never acknowledged. He then left a V. M. on my phone the day before the maturity date indicating he wanted to confirm what type of mortgage to renew too. When I phoned back 2 days later he said it was too late and the mortgage had been rolled over into a 6 month fixed term. I ended up having to pay a $6000 penalty to get out of the mortgage and promptly closed all of my accounts and said goodbye to Scotia. This is how they rewarded me after 17 years of loyalty. Do not use this bank, stay away, they are a malicious, heartless institution and will likely fade in the coming years as it looks as though there are several other disappointed customers out there.

DO NOT BANK WITH SCOTIA!
Their employees know zero about banking, they will give you the run around, and if you phone they'll put you on hold endlessly.
Then they will say they will set up what you need in the future, but when you check in later, NOTHING WILL HAVE BEEN DONE! And the whole incompetent run around will start again.
I kid you not, they will put you on hold for hours, trying to figure out how to solve your BASIC(!) REQUEST.
Then if and when you ask for a manager or supervisor, to complain, the run around will just continue, putting you on hold endlessly.

I have tried going to 3 different branches and talked on the phone, with said above process, 3 times.
Now, is it super complicated what I ask?, you wonder. NO!
Just a stop payment.

It would have been, and will be, faster to go to a different bank and open an account there!

DO NOT BANK WITH SCOTIA, THEY ARE A JOKE!
Only time you'll be helped professionally is when you want to bring them (new) business.

-10 out of 0 stars

My car loan is with them, I switched were they take payments, 6 calls later and still not fixed. Now they owe me money.
Now the just hang up up us.

Realestate lawyers beware of this branch (Yonge and Bullock)- This branch will hold a certified cheque from the sale of you home because the lawyer deposited it. This could potentially hold up your clients purchase of their next home or a transfer to their investment account if they haven't purchased a home yet.

I spent the day on the phone trying to get the hold removed when I got a message that my account was in overdraft. I talked to the manager at this branch and she said they had to hold the cheque because a third party deposited it. Yet my parents home closed the same day and was deposited by their lawyer to a brand new Scotiabank account. No hold on their funds (and it was a much larger cheque). I've been a customer for over three years with no NSF's and a very good credit rating and my funds are held. I was told only my branch manager could remove the hold. I spent the day trying to contact her with no luck. I eventually got the number to the presidents office *******043 and was told it may take up to 15 days to resolve. If you're having problems call this number first as you won't get any help from the branch or the help line.

I contacted my lawyer this morning and he said he uses this branch all the time and the branch manager never holds the certified cheques but all of a sudden they want to hold mine without letting me know.

I'll continue to update this review. Hopefully it won't take 15 days to resolve and that this will not affect my credit rating and incur extra charges from my investment company.

I hope this doesn't happen to other customers when selling their home. I've contacted my lawyer to let him know not to use this branch as well. But to be on the safe side just don't use Scotiabank at all.

Don't bother expecting them to help the only thing they can seem to do is confirm you ID and move you in circles between departments.

Sooooo Frustrating called several times in a day one the morning one noon time and 3pm. Waited 40 minutes no available representative... Veryyyyy poooor service. March 15, called and March 16,2022.

As a long-time customer of the Scotiabank, the service has been on a steady decline in the last couple of years. If you have an issue with this bank good luck in getting a resolution and not to mention getting a hold of anyone to return your calls. If you call the Customer Care Center most of the agents are not capable of helping you out but they will make an appointment for you at your bank location which no one ever bothers calling you back. Then you follow their complaint process and, in the end, they (SCOTIABANK)is always right. This was my second issue with them)of not returning my calls) and no one, including my bank has ever called me back to discuss any of this. What are they hiding? The process: contact your bank. I did and I left a message a few weeks ago and thus far no one has bothered to call me back. I then emailed the Office of the President to confirm receipt of email. What do I get? Someone who has rehearsed and memorized a phrase that they continued to repeat that have "24 hours to acknowledge receipt" over and over again. This to me felt very condescending. To date, no one has ever contacted me or acknowledged receipt of my emails. I guess they believe they are following policies/procedures and do not need to do anything further. I also sent an email to the Office of the Ombudsman as per their process. They too have not responded. I believe they have 30 days to do so. The process is so lengthy and time consuming that I truly believe they hope one would give up or with time the issue will eventually "go away". This arrogance still does not negate the POOR customer Service received or make me feel any better.

Scotiabank, do us a favour and please invest more into your Customer Service! In case you did not know, it is common courtesy to return customer calls! Training employees to say sorry over and over again and having them reiterate a memorized script does not make me feel any better if NOTHING is done! You can do better!

I give you a ZERO for Customer Service. Hope you take these suggestions and do something about them.

A. T.

I have waisted months trying to get Scotia Rewards to honor what they told me they would. I used my travel rewards card to book a trip for my family, through the Scotia Travel site. My flights were canceled and instead of Scotia sending us a email stating this cancelation they sent an email with no information just a number to call. I then spent 11 days trying to get through to Scotia travel only to be given aditude by the horrible customer service representative. It then took them nearly a month to refund my money and nearly four months to return my points. Now they will not let me use my points for the new flights I had to re book. Please DO NOT WASTE YOUT TIME WITH THIS BANK!