Scotiabank

I've been a Scotiabank customer for more than 20 years, and I'm seriously ready to switch banks at this point.
Two months in a row, they've drained my entire account, claiming it was because of "monthly service fees," which are only supposed to be an X amount per month.
But no, they proceeded to take every last dime, and leave me with a huge negative balance, both times.
And when I called the number on the back of the card about it, the woman I spoke to basically laughed at me on the phone and said, "Too bad."
How's that for sh*tty customer service?
The first time it happened, they did reimburse in the end, after I threatened to take my business elsewhere, which was when they suddenly turned and claimed they didn't want to lose me as a customer.
They reimbursed me FOR FOURTEEN F'N DOLLARS.
What a joke.
The second time it happened, they refused to reimburse anything. And gave me attitude about it in the process.
So sick of feeling like I'm being robbed by these crooks month after month.

Very inhuman bank. No mercy, as a low income like me, I can only pay a staggered payment not one time to their sky rocket interest on top of my debt. I been so long in scotia, and recently I experienced this kind of very inconvenient payment they did to me, all my salary from my checking they took all for the interest. I am so devastating where now I i will a money to feed my family, pay some of my debt. SCOTIA BANK VERY VERY VERY INHUMAN.

Scotia Bank spent ages talking me into renewing with them on a 5 year term even though we were planning on selling soon. Long story short. When we did sell, we were told what our buyout of the mortgage would be only to bring the paperwork to layers and receive a bill from Scotia for thousands. 5000$ over our original quote to buyout. When we inquired, it ends up that the paperwork had been dealt with one day after the date of our buyout date that they had originally quoted. This bumped out payment up over 5000$. They had not said a thing tonus about the date and absolutely refuse to budge on it. After stating that the amount was not fair or what had been agreed upon, they actually laughed at me out loud on the phone and said I had to or they would simply use legal means to fine me. This is the end to a horrible experience for years with this bank. A bad experience to top off all the years previous of horrible customer service. Do not trust your money in the hands of this bank. They will not respect it or keep it safe.

Bunch of idiots who steal from customers! Don't waste your time, find another bank. There are many other banks out there that are much more deserving of your business!

They charged my old parents $400 without their permission, we complained but they did no care.

We will complain to next steps.

They should not rape off old people

Bmo much better bank. Scotia is obsurdly ignorant and disrespectful to new customers. There is no scotia 222 queen I went walked a mile with a broken knee to be treated this way

They Don't know which thing is handled by which department, they keep transfering and every transfer take s aprox 45 mins, it took 3 hrs for my smal issue to be resolved because of their wait times
I don't why do they charge this much monthly charge despite noty having anyone to assist in less than 10 mins ant any point of time
Worst bank ever
Rating 0/*******

The staff, Sammy from China, who works at uptown branch in Victoria. She is very rude and impolite. She is very unhelpful and unfriendly. The worst customer service I ever met.

I visited the Robb St location today to do a withdrawal. The line was long at peak time 12:30, anyhow when I finally got inside about 12:55, I was told that only one machine was working and the security said the 3rd machine from the door should be on to try and see. Anyhow I did tried but it was null and void. I tried the first transaction but it said confirmed and when I did my card came out, so I tried again and same thing. So I decided to check my email to see if the transactions came through and they did but I didn't received any money. I lured the help of the CSR rep on ground zero and she said that I have to do a dispute and wait 2 weeks before I can get my money anyhow I told her to go to her superior and she returned and said this afternoon about 17:00 hrs it will be rectify and funds returned. It's 19:00 hrs and no funds. Like seriously scotiabank bank, is it my fault that your system was faulty and you could have checked your cameras there and then and see that no money came out even 2 transactions were made. Plus you didn't even bother to ask my state of urgency for my money but just dismissed my rave. I am a customer even if I it's $2 I have in my account, so better understanding should have been showed. The supervisor didn't even bother to come out to say something to appease the situation, so its clear that it has happened already for the period.
My first review happens to be a terrible one and i will continue to post until this is rectify.

It has been 90 days since this started my account was compromise about $3000 was sent out in e transfers. I got a refund to my account in 10 days. I spent 2 hours on hold trying to reach the fraud department. It then happened again another $3000 was sent out in e transfers this time they took almost 30 days to investigate and refund the stolen funds. I had to spend 6 hours on hold trying to reach the fraud department. They are unable to tell me why this is happening I was told it was my fault my devise must be compromised take it to best buy and have it inspected was the only help I could get. I go into the bank trying to get help they tell me online banking has nothing to do with the branch you must call the 1 800 number to get help. I now have not been able to sign into my bank account for over 30 days not being able to deposit the rent sent to my from my tenants via e transfer for 2 months now They are unable to help at the 1 800 line they sent it into the investigation department supposed to be 5 days was 2 week before I heard from them. They called said it was fixed wanted me to sign in from my farm tractor the tractor is not equipped with a I pad. When I got back to the house at 7 pm the temporary pass word did not work. After 1 hour on hold another pass word they gave me did not work. Call back again 2 hours on the phone they want to send it for review again will get back to me in 8 days. I would never get a scotiabank account it is October 11 this started in August and I will get more info about the investigation by October 19 rent money still in etransfer limbo.

I left Canada without closing my account in SCOTIA BANK and without taking or sending my money to France. This is SCOTIA'S POLICY:
- they do not transfer my money in France I request by email — but they said me by phone+mail this is possible; now they say I have to send a fax
- they do not send me any information about the transfer rate
- they blocked all possibilities for any online transfer in my account (transfer between my accounts, Interac, and Western Union).
- they do not accept refund of money (checks) from my Canadian Social Security (I have to deposit personally in the bank in Montreal)
- they do not permit me to make any changing in my account
- they did not pay me the amount I earned by using a "Savings" account for 1 year (they say because my Social Security ended)
•• DO NOT EVER OPEN AN ACCOUNT IN SCOTIA BANK. IT IS THE MOST AGRESSIVE POLICY I'VE EVER EXPERIENCED WITH A BANK in 4 different countries (France, Greece, USA, Canada).
•• DO NOT LEAVE YOUR MONEY IN CANADA!

Scotiabank has the best customer service be it on the phone or in person at the bank. I called and spoke with ELMAR tonight on the phone and he was so patient, thorough and extremely helpful. Every interaction i have had in regards to anything with Scotiabank has always been positive, they are THE BEST bank to deal with.
THANK YOU TO ALL THE LOVELY STAFF OF SCOTIABANK EVERYWHERE

If you want timely, efficient posting of account transactions, do it with another bank. And fi you want
Efficient local in person banking do not go to the Kelowna Dilworth branch.

Several years ago, I was trying to buy my first home. I knew nothing about mortgage brokers, and my real estate agent had a Scotiabank associate in her office on Parliament St. I was debt-free, holding three part-time jobs, and had a $65,000 as a down payment - this was in 2004, when you could purchase a decent starter house (in Toronto) for about $220,000. I found my dream house, in East York, for $237,000. When I made an offer of $232k, the Scotiabank agent told me that I had obviously NOT read the papers carefully, that I would have to come up with a 35% down payment, approximately $82,500. I tried to see if there was any way I could get around this punitive clause. I was informed that it was because I was a woman, because I was single, and because I didn't have full-time employment - never mind that I was working 28 days a month! I had to settle for a much smaller house in a really trashy area, and it took several moves before I was able to move to a decent area. Thanks a lot, Scotiabank - I would advise against using their services, despite their cheery, misleading advertising.

Horrible customer service. Talked to Kyle and he just rude and not willing to help. Horrible bank, horrible customer service and I do not recommend doing business with them. Horrible experience.

In need of money, rushing to Scotia to take $5000 out. The old bank teller sitting there, we put in right pin, then asked if we have ordered to take cash out. We said no. With other bank, $5000 wouldn't ask to make order first. Then she was asking ID, as my mom old lady only taking Health card with her outside, showing the Health card. Then she asked the phone number, we couldn't remember the full long numbers, instead of asking other verification questions, she went to report to the office. Then it was arguing and questioning like police. It took more than 20 minutes. Even it's duel diligence, questioning as police is not right manner, plus though all our questions answer right. It's so difficult to control voice seeing this kind of so called service. Instead of giving cash $4000 as she said she could do, she lowered it to $3000. After 30 minutes we stepped into the bank, we took $3000 out from the bank. This is not giving service, this is giving trouble.

Wish the old lady good luck in her career, witch acting like a police.

I DEPOSIT MY CHECK TO SCOTIABANK ON 12-23-2022 IN NEVER RELEASED MY CHECK YET THEY GET MY CHECK 5 DAY HOLD BUT MY 5 DAY PASS
WHY DONT RELEASED MY CHECK YET
SCOTIABANK IS THE WORST WORST WORST BANK I NOT RECOMMEND TO ANYONE
SCOTIABANK

TD BANK IS THE BEST BEST

Today I called in to deal with an issue I had with my credit card activation.

It was an essentially straight forward issue that an agent should have easily been able to help me with.

The agent I spoke to was completely useless. He was virtually incoherent and didn't listen to me, just kept talking over me from what sounded like a rote script.

At a certain point in the conversation when he told me that he couldn't access my account or help me I hung up the phone and called in again.

On the next call the agent I spoke to was very friendly and helpful and he transferred me to someone else once I explained the issue.

The next agent likewise was great, he quickly resolved the issue and was very personable.

Last week I called in to get some information related to a line of credit. I just needed to know when I could expect the welcome package and process in setting up the account online.

The agent wasn't able to provide me with any information. She put me on hold for a few minutes while she looked into it.
When she came back she really didn't answer any of my questions at all.

I haven't dealt with their customer service very much but it's very inconsistent

My plan moving forward- if within the first couple of minutes it becomes clear that the agent is useless hang up and call back.

There is then a chance that you may actually get one of their good agents who knows what they're doing.

Scotiabank are Theives. Multiple occasions where my money was taken by Scotiabank without my consent. Have to wait for hours online to get transactions reversed.