Scotiabank

I have been a Scotiabank customer for close to 40 years and I have to say they have hit a new low. As they increase our rates the service they provide is horrible. One can no longer call directly to a branch but rather have to go through a call center where just about every individual I spoke to does not have a grasp of the English language. Additionally, the last few small business advisors and mortgage specialists are horrible. They do not return calls or follow up. Over 2 years ago I sold my corporation and Scotiabank could not figure out how to transfer all the corporation accounts to the new owners. For over 2 years I could see their credit card statements and they were allowed to use my credit. The only way to resolve this was for the new owners to change banks and I closed the business credit card. I made multiple calls to stop this breach of confidentiality and wrote two formal complaints and no one even bothered to follow up. Who are these people? It seems to me that Scotiabank's goal is to take our money and not deal with us. I wonder if all banks are this pathetic?

Please use any other bank, this bank is awful, you've been warned. Customer services is terrible. You wait 20 min and get to talk to someone who can barley speak English.

I got this card a few months ago thinking it would be great to earn points towards free movies. It has never worked properly for me. First, I couldn't link the Visa to my Scene card as I'd keep getting an error on their site. Their push notification service doesn't work, and since they require two step verification to log in to either mobile or web, I have been unable to log in to either since I got it, making me have to call every month to get my balance from their automated system while not being able to verify the charges on the account. Third, every time I've tried calling to find a solution to the issue, I get put on hold; the minimum time they have ever had me on hold for is 45 minutes. So I just hang up. It doesn't matter what day or what time of day you call - they will always put you on hold for an eternity. I have a number of cards and not one of them has ever left me on hold to get in contact with customer service - they answer the phone in seconds. I will be cancelling this card immediately and will never look back - Scotiabank has the absolute worst customer service of any bank in living memory and the hassle of dealing with them is not worth the credit they've extended.

Worse customer service out of all the major banks...i waited over an hour to get through and the customer service representative hung up on me for no apparent reason!

Why don't you hire individuals who know how to speak English properly or at least understand what clients are trying to say? I called customer service and the individual on the other end informed me that my request was not possible. After explaining the situation and getting visibly frustrated suddenly she began working on what I called in for. She acted like she understood what I was saying, spoke over me and then continued to ask the same questions repeatedly. Im confident this was due to a langauge barrier. When a customer calls in they expect to be understood when they are speaking it's not an unreasonable request. A customer should not have to go through this. It makes something that's relatively simple become very complicated. After ending the call I decided to call back to confirm if my request was being processed because I did not feel confident in the agents abilities. The second individual was rude, also did not have adequate English skills and continued to ask irrelevant questions. I asked to be transferred to a supervisor and she hung up on me. I have nothing against individuals who have accents; However, it's not unreasonable to expect to be understood and not have to repeat things 5 times or be told something that is false. Something so simple becomes far more complicated. After many years of banking with Scotiabank I am inclined to cancel all services and take my money and business elsewhere and I know that I am not the only one who feels this way.

I have experienced this few times, not once with various transactions. The last one being a trial wire transfer transaction of a small amount. The transaction didn't go through as the paying bank address was types as customer address. I didn't catch this while digning the WT form, my bad. Bank charged me WT Feww of USD29 and an additional USD20 to credit back by USD100. When requested to resend the WT, they said they with again charge me WT. At that stage, I gave up with a loss of USD 49 for the transaction that didn't go through. The general attitude is to rip of customer without providing any better service. I will close the account at the very first opportunity.

The mortgage department is horrible. The mortgage agent are not trained and have zero finance knowledge at the Whitby branch. If you call the head office try to get someone from Maritime provinces. It will save you time. The solutions you will get are not outside of box, shows you can read about it online and come up with it yourself. I would recommend go to BMO, TD, RBC or any other bank. SCOTIA IS RED FOR A REASON A RED FLAG. GET READY TO GO THRU GENERAL CUSTOMER TO LOANS TO COLLECTION TO GENERAL CUSTOMER TO FINALLY GET TO MORTGAGE.

Reserve 4-5 hours of your day when calling scotiabank

Although Scotiabank TV ads claim that customers rate the bank's online services the highest in Canada, my experience is that the service is just so-so. The ATM machines have complex or poorly designed screens and the machine gives cash before the customer withdraws the card, resulting in cards that are frequently left in the machine. Moreover, the online service and ATMs are often out-of-order resulting in repeated attempts/visits. Security for online services, including that provided by third parties, is excessive and frustrating. For example, I cannot reorder cheques online because my last order was two years ago. If there was a problem with my account, I am sure it would have shown up before now. I have to visit a branch to reorder--brilliant idea with COVID! The best thing the bank has done for customer service since the good old days when you had to visit the bank for everything is to increase their opening hours. Online service is too unreliable; at least with banking hours there is some stability.

My US pension is to be deposited and made available to me, on the 3rd of every month. Scotiabank DOES NOT follow the rules, nor the law, and forces me to wait up to 30 days before depositing MY MONEY into MY ACCOUNT! When I enquire about why the delays are happening, I am told they don't understand why, because there are no holds on my account. I call BS, because there have to be holds somewhere within Scotiabank. This money grubbing POS bank, is one of the absolute worst, on every, single level!

Ive been involved in a Fraud with someone who has sent me a Fraudulent check and I've Talked to The Customer Service they said the Fraud Department handles these Types of Problems and someone From the Fraud Department said that the issue might be resolved in 14 days but its been more than 14 days and Issue hasn't even Been Resolved Yet im Really Fed up with this bank my Account is Still locked and I can't even conduct online banking scotiabank has slow Service and I'd Not even Recommend scotiabank to someone I'd rather Open a Bmo Account Right now to be able to conduct online banking...

Literally the worst bank! They have the worst customer service, it takes an hour and a half to get a hold of anyone and when you do they are not helpful. Don't bother wasting your time with this bank

I've been trying to get a credit card for the past year and a half. Have had 3 meetings, sent multiple T4's, sent multiple paystubs, have done calls and emails back and forth. Now they're trying to call my boss, which is unprofessional its none of they're business to go and bug him about me getting a credit nor is it his business. Not only that, I have to have a credit card due to the fact I'm travelling and staying at a hotel in a few days, but they still haven't. And most paid parking will only allow you to pay with a credit card. A year and a half ago, they said I should receive it in the mail in 10-14 days and its been a year and a half. They have a very dragged out unnecessary process, when my friends with other banks have gotten one, ordered online and got it in 2 weeks, no issues. So if you're trying to get a credit card at Scotiabank, good luck. They will tell you it's coming then won't respond to you for weeks/months until you bug and bug them, then will add another requirement on top of another. They will make it almost impossible to get.

It was really great experience to talk to Customer representative (Mackenzie) to resolve my banking issues. I feel so glad. Thank you Mackenzie for your wonderful support.