Scotiabank

Can't wait to move every dollar we have there to another bank. Can't wait to move our mortgage to another bank too. They told my wife that she has to pay $10,000 so our monthly mortgage payments don't go up. She did and payments went up $600 because she did what they asked for. They said they can't give her money back nor move it to another account even tho it's her money and transfer would have been between her own accounts. There's no other bank like that and I've been to 3rd world countries.

Reported my ScotiaCard lost by phone on Dec 22-21 & replacement card was to be mailed to me. NOT rec'd by Jan 6-22 so got card at bank branch. I never did receive the mailed card as of Jan 21-22. I've sent 3 e-mails & 1 written letter to Scotiabank 'President' re: this + a Scotiabank call center issue & rec'd NO reply! NOW a month later I've written the CEO to complain about this banks totally useless complaints dept. I now see this bank is rated 161'ST among banking sites--I believe it!

WORST BANK EVER HORRIBLE CUSTOMER SERVICE CAN'T REACH ANYONE. THEY DO NOT CARE AT ALL WILL BE LEAVING THAT BANK AFTER 25 YEARS AND TAKING MY MORTAGE WITH ME

They offered a special interest rate on a new account. In order to get the interest you had to keep the funds locked in for 5 months. After 5 months they refused to pay citing some small print in their agreement. And they also refused to reconsider since I do not have a mortgage with them (I already paid it off) and because I do not keep 100,000+ in my bank account with them (it is invested with their Itrade division).

Woke up this morning unable to access my savings account which holds all of my funds. When I contacted them to find out why, I was told it was due to site maintenance and is expected to be done by 6pm. I explained that I didn't recieve an email or text giving me any notice this would be happening or I would have transferred funds ahead of time. I was told I did get a notification but it's only sent to my app or online messages on my Scotiabank account. So I would only see the message if I logged on and noticed it myself. I explained that i needed access to my funds as my 12 year old daughter had a volleyball tournament out of town today. And I have no options to borrow and shouldn't have to. I was basically told it wasn't their problem and there was nothing they could do to help. So now my daughter will miss her tournament after working so hard just to make it to that level. I can never give this day back to my daughter and Scotiabank could not care less. I will be closing my account as soon as my funds are available again. If you bank with Scotiabank you could wake up with no money one day. That is a fact.

Just had to wait 30min. Finally talk to someone who was very hard to understand and they didn't seem to understand me either. Was just asking if a credit card I closed years ago still had money oweing on it. The customer service not listen to me and send my call to trans Canada credit due to I just mentioned I was looking at my rating and seen there was an outstanding balance. What I was calling about had nothing to really do with my rating but they jump right on that and directed my call to them.

I tried to send money to my family overseas. Unfortunately the wire got lost, my mom never got the money. However, Scotiabank returned the money into my account, even though they didn't get the money back. Not until 4 months later. When they called me again, saying they finally got the wire back. So they asked if I wanted to send the wire one more time.
The staff of Scotiabank is trustful, ethical, and really competent. The Scotiabank assistant Parik", he was so polite and even talked to me in Spanish, since is my mother tongue, making it easy for my to understand.

Very poor customer service. I am extremely unsatisfied. After 5 phone calls, getting disconnected, and 1 in location visit I recived a phone call from a very unhelpful manager who contacted me from #*******018. I was jerked around for 3months trying to transfer funds from TD to a 0 interest rate card Scotia offered me on a 6month promotional deal. By the time I reached a service person who was able to transfer my funds half the promotion was over. When I asked that they Honor the 6month offer I was told the 3month delay was my fault. I blame it on their customer service agents having strong accents and a lack of understanding each other.
I do not recommend dealing with this instatution.

I've been a customer at Scotia bank for over 20 years. I carry a $******* balance in my chequing account, and don't receive a penny of interest. There was a mix up with my US dollar visa that I hadn't used in over a year, was on hold for over 40 mins, hung up on once, was on the line for over 1 1/2 hrs simply to get a new visa, guess what still no visa. I went to BMO MasterCard, applied on line and within 5 mins was approved. WTF I've never been a BMO customer but my US account is now going to be transferred there and more then likely all my business will find its way there. Sorry Scotia you have completely and utterly fail at and resemblance of customer service. Your call centre is a complete failure.

I was fed up with their useless customer service so I moved all my money to a different institution. I moved my RRSP and my TFSA. It took 40 days and there is over $2500 missing. Lying, thieving, conniving, charlatan, con-artist shysters! Just remember Scotiabank, payback is a B****H!

I was a new first time investor and I trusted my financial advisor who I met at first at Scotia and I didn't realize what I was investing into really- but I didn't even realize I could lose as much as I did because I was a first time investor. I don't even know why I would have signed up for medium/high risk investment when I didn't even have an income and had explained that I wanted to keep my money safe. I noticed my account losing money within 6 months of setting up investment. I really couldn't afford to lose money but I pulled my investment cause it was making me really nervous how much it was going down. I really wished my advisor had my back more & I wish the investor profile had more useful & detailed questions like BMO's questions are more specific & they do a better job at making sure your investments match up with your situation. Hopefully Scotiabank changes their investment set ups so people are more aware of what they are signing up for.

I have had a Scotia account since I was like 12 years old. Since I hit my 20s I have had a terrible experience. They don't care about their customers. I have called multiple times for help and received zero. I just got told they didn't mail my bank card to my house but my branch instead. So in the middle of a pandemic in Canada I have to got my branch and get a card. Icing on the cake is that they are only open 9:30-5pm latest at this location which is when I and the majority of the population work. The second I pay everything off I will be canceling my account. RBC is much more useful and helpful. I hate Scotia with a passion. Or did I mention they also charge me 55 dollars in account fees.

Do not deposit a cheque you may end up like me! I deposited an almost stale dated cheque it still had 3 days to go. It actually cleared from the issuing business on the same date! The bank threatened to charge me with fraud for attempting to pass a bad cheque!
It's 3 mths later and there's still a hold on my acct! Nobody will release the hold eventhough there's been 0 days left on my acct and has been 0 days left for well over a week. I've left numerous messages with the top 3 people at my branch over the last 10 days I've left 4 messages with the office of the president and no return call, nothing! The line is so busy with people complaining that you have to leave a message and callback number! Worst bank I've ever dealt with by far! Worst customer service not to mention my money being held hostage for 3 months when it cleared the day it was deposited!

If someone has a fraud issue don't even bother to ask for help because THEY JUST DONT CARE! There isn't any help! I REGRET being a Scotiabank client. Don't know what's going on but it is so frustrating. I have other things to do than wait on a 45 minutes call waitlist to get a representative to deal with an issue I shouldn't even have in the first place. However after waiting this much they ALWAYS transfer you, ops hanged up on you. Try it again, took me today 5 hours for an answer! Never again!

Scotiabank has made so much money from clients its unimaginable for most of us, but call for any kind of customer "service" and well there is NO customer service, just LIP service.
It is unacceptable that they expect people to sit of the phone waiting over 45 minutes for someone to take the call.
The thing is Scotiabank has a major share holder named The Vanguard Group who owns everything along with BlackRock. They want to reduce already pathetic support to less than it is NOW and expect you to be happy (see The Great Reset by The World Economic Forum).
Soon coming is Digital ID and Digital credit system. This complaint may end up reducing my ability to bank, buy goods or services. DO NOT REGISTER OR ACCEPT THE NEW DIGITAL ID OR DIGITAL CURRENCY, YOU WILL REGRET IT - READ ABOUT IT IN CHINA.

I bought 5 years financial institutes GICs in my RRSP at different banks, TD, Scotiabank, Royal Bank, and matured in one month or two apart in 2020. Returns from TD and Royal Bank almost the same -- reached cap 20% while returns from Scotiabank were 2.287 and 4.28 over 5 years. Terrible experience with Scotiabank. My money invested in Scotiabank made me much poorer than I think.

Poor agent and unprofessional customer service. I have to make a three-time call to dispute one charge to my visa account by providing all the evidence.