Scotiabank

Good afternoon,
Today we encountered a discriminatory interaction with a customer service representative named Arif. She failed to offer us assistance because my grandmother does not speak English, but Spanish. In a rude manner she offered my grandma who we expressed is unable to physically go to the bank to resolve the issue with someone who could understand her. She then further told us that her first language is Spanish, which all within itself does not make any sense. If you are able to assist us in your own native language we shouldn't have faced an issue, we should have been able to pass through the authentication process. This is ridiculous and a representation of the further issue of the company not just it's incompetent and self discriminatory employees.

Getting really F***** sick and tired of not being able to access my money while Scotia does "routine maintenance". I've had bank accounts my entire life and this garbage has started frequently happening over the last 6 months. WTF is Scotia really up to? I've had enough. Tomorrow I'm pulling my money and closing my accounts. I'm done with this incompetent f***** bank. Go to pay for gas and the transaction comes back declined when I have money but can't access it bc Scotia is screwing around once again. Im done! I'd give zero star if I could. A bank has one job. To hold my money til I need it. They can't even do that right.

Opened a bank account for my 14 yr old. He forgot his online banking password and it wouldn't let him proceed even after following all the prompts. Called in. Waited 20 mins and then the representative after asking a ton of questions said we would have to physically go into the bank to change the password because are accounts are not linked and he is a minor. Hello! What kind of terrible process is that. Definitely considering switching banks.

Stay far away from these clowns. They will kiss your butt for your business but won't maintain the ones they already have. Total incompetent. See for yourself. Try and get ahold of anyone there. Horrible

I recently paid off my Scotia Mastercard in full.
Back story, the pandemic was hard! As a small business owner, I really had to rely on my personal credit to get by, my card expired last month and after paying it in full I called to get a new card. My request was denied, my card cancelled and the scotia rep literally said "scotia is not in the business of helping people"

I'm going to close my accounts.

It took Scotiabank 9 weeks to transfer my mutual fund RRSP to another bank which resulted in me losing money by the day. They took absolutely no responsibility for dropping the ball. Stay away from Scotiabank and its entities if you want to keep your money. Terrible customer service!

If it's a Friday and you're expecting money to come in,you have to wait until Monday! Why? All other banks will have it to you first thing Saturday morning.
And charges. Everything has a freaking bank charge.

I bank with a number of banking institutions personally and professionally, and Scotiabank is by far the worst of all my banking experiences. First, the online site is horrible. There seems to always be a problem with the site. Second, when you try to contact someone, either the call is busy, or you receive ad recording after ad recording attempting to sell you services you did not seek, and then the call often drops when you have gotten through all the ads. I have written and emailed the bank for months about an important issue and have never received any response. On the few occasions where I have gotten someone on the phone, they have said to do the very same thing I've already done over again (sending an email) but I still do not ever get a response much less a resolution to the issue. I have tried contacting Scotia about the issue at every number it has, but still no resolution. Just a horrible banking experience!

The online system is a complete catastrophe. In spite of always using correct user name and password the system keeps on kicking me out from access to its services. Thus, i cannot take care of my bank errands from abroad. I have tried every possible way to contact them - different call and help centres, Twitter, my local bank accountant, the superior managers - but nobody can help me. It is a disaster. This means that i cannot access my money and it is basically theft.
In today's society a bank cannot operate with a dysfunctional online "service". It is completely unacceptable. I couldn't be more dissatisfied.

I opened this account when I was 19. I'm canadian, but my father was stationed overseas. I've had nothing but problems since I opened with them. Over and over and over. Fees that I dont understand, clerks that cant explain them, rude workers, decisions that make no sense. They have nerve charging what they charge. Even friends and family camt believe some of my charges. My parents and one of my sisters used to have accounts and all are closed now for the same reasons. I hate these guys. This account is closed as of Monday next week.

My elderly mother was contacted from the fraud Dept. with a query on her account activity. She was confused and unable to deal with the situation. I as executor called the fraud Dept. On her behalf. After nearly an hour on hold the call was answered and had to be transferred. After another 40 minutes my call was answered then disconnected 3 minutes into the call. I called again and after a 50 minute wait spoke to an Andrew who insisted he could only help me if I provided my mother's debit card number ( the one I have for said account was apparently insufficient)nor was providing the account number going to allow him to help me. When I said to Andrew this was freaking ridiculous he hung up on me. Get your act together Scotia Bank. Poor service and record profits,!

Well
I upgraded my cell phone and I had no issue to log in any bank except Scotia bank.
First of all I wait almost 25 minutes to attend my call. Then their system does not recognize my password
Then I change my password, but still not able to get through.
Then start 2 step verification, what the system wants me to do it doesn't exist there.
Finally they skipped this condition then I was able to get through.
All together I spent almost 1 hour.

If thier is an issue the manager or assistant manager are stupid tp the limite they have no minimum skills to solve snd they take more than usall time to solve an issues like things in tow days to solve it yake them over amonth snd the dont care and show no interest

If you want to get your day ruined go to this bank, any location is the same, the employees will make sure that you feel horrible after the transaction.

Shout out to Bathurst and Sheppard Branch, Vladimir you're the worst.

Got an auto loan which was all good, I then sold the car and visited a branch to pay off the loan, and take the difference, they kept the whole amount and said it had to be processed, that took 14 days. Never go to Scotiabank, you will never be Richer than you think!

I got really bad mortgage advice and am now paying too much interest. It should have been locked in at a certain rate, that is what my mortgage was before at first national. With first national I received the best advice and rates.

Worst bank I've been (I was client with 4 other banks in my lifetime). Been with them for 1 year. They don't call when they should for you to get your cards. They then send them back. Your online is then blocked. My credit card was fully paid every month. My checking account had over $5 000,00. After complaining (without any rudeness or threats) they decided to demarket me (close all my accounts, credits and never go back to them). When asked for a reason they answered that when opening my account I agreed they can close it when they want for whatever reason they want (fine prints). My daughter also applied for a credit card and was accepted. The branch (not same as mine) also never called her and sent the card back. When she enquired about it they yelled at her and told her she had to wait 3 months to re-apply. Search and you'll find similar cards from other banks.This bank is not worth it.

Website for King & Nortflield in Waterloo says bank is open. I drove there and they are closed
Scotia bank doesn't care about it's customers, over the years I see a big decline in their service. I think it's time for me to change banks.

We were told before we sold our house we could port our low 2.2% mortgage over to a new house, and we would get a refund on our fees paid. Well turns out Scotia bank can just decide not to do that and take over 2 months to get a call back after numerous calls to get this done. They don't want to pay the fees back or give out a low loan your entitled too cos they gave it to some1 else. Do not bank with them. Look at their reviews.