Book a flight for my family, my older kid needs to return earlier than us but we were able to book a same day departure with a couple of hours difference so we can save some money on transpo to the airport, after I got the email confirmation email for my kid's flight, I printed the itinerary and eticket no problem, then I received an email confirmation that the reservation for our flight (me, wife and 2 kids) together with our itenerary, after I printed the itenerary I got an email stating that our flight was cancelled, called them up to verify and was told that there was a PRICE INCREASE and our reservation did not go thru but my kid who was travelling hours apart from us that I paid MORE MONEY FOR THE TICKET the booking is good, I explained to the call centre agent that if me and my wife can't go we'll have to cancel my kid's flight because we have to go to airport for departure and pick up at the same day which I explained to the booking agent, the person I spoke with stated I NEEED TO PAY $75 CANCELLATION FEE, I told him it is not my fault that I cannot travel almost at the same time with my kid and departure and pick up arrangements were already made plus I called right away, call centre guy then said he'll have to check, made me wait 5+minutes then stated " IT IS A GOOD THING SIR THAT YOU CALLED BEFORE THE EASTERN TIME DEADLINE AND ALSO FOR BEING A 1ST TIME CLIENT I WILL WAIVE THE PENALTY" then put me on hold again after 10+minutes came back ( JULIUS was his name) then said that I have to pay the penalty, so I asked for the supervisor biatch name is RACHEL employee# 3741OG if ever it is correct, she told me that the RESERVATION WAS NOT CONFIRMED, I told her I already received an email stating "YOUR RESERVATION IS CONFIRMED, NO NEED TO CALL US TO RECONFIRM THIS RESERVATION" that was together with our "ITENERARY" then she gave me excuses after excuses, and was still charging me $75 to cancel the remaining reservation, I TOLD HER YOU SHOULD AT LEAST ASK ME IF I AM INTERESTED IN GETTING A DIFFERENT FLIGHT SINCE THEY CANCELLED MY FLIGHT, RACHEL DID NOT EVEN ENTERTAIN THAT REQUEST, THESE PEOPLE ARE A SORRY EXCUSE FOR A HUMAN BEING. FLIGHT HUB IS GOING DOWN THE DRAIN DUE TO PEOPLE LIKE RACHEL WHO HAS ZERO CLIENT COURTESY AND MARKETING SKILLS. These company DOES NOT DERSERVE OUR HARD EARNED MONEY!!! THEY ARE SCAMMERS!!! WORST THAN THIEVES!!!