Scotiabank

Did an international money transfer from my bank 2 years ago. Money got bounced back from the receiving international bank but did not return to my account till date. I've made several trips to the branch and everyone I spoke to either appear clueless or are not interested to help at. Several rounds of telephone calls and emails and yet no way of tracking the money in their system. They are such a joke of a bank. If I had my way, I will pull out this minute.

The worst thing about Scotia Bank is they always take more than 45 minutes to answer the call. I am holding an account with Scotia bank for almost a year but every time I am into any problem even the small one I have to contact customer care and that is exactly like a nightmare because you know already that will take from 1 to 1.5 hrs to solve small issues.

I am happy with the service I got from this branch of Scotia bank. All personals have organized personality and problem solving behavior.
Special thanks to Ms. Almasi's, who responded to my request under any circumstances.

Although Scotiabank TV ads claim that customers rate the bank's online services the highest in Canada, my experience is that the service is just so-so. The ATM machines have complex or poorly designed screens and the machine gives cash before the customer withdraws the card, resulting in cards that are frequently left in the machine. Moreover, the online service and ATMs are often out-of-order resulting in repeated attempts/visits. Security for online services, including that provided by third parties, is excessive and frustrating. For example, I cannot reorder cheques online because my last order was two years ago. If there was a problem with my account, I am sure it would have shown up before now. I have to visit a branch to reorder--brilliant idea with COVID! The best thing the bank has done for customer service since the good old days when you had to visit the bank for everything is to increase their opening hours. Online service is too unreliable; at least with banking hours there is some stability.

I did a deposit and I dont see the money in my account i need my money heeelllppppp! Please sought it out please I need my money

I've been with this bank for almost 5 years and have checks that bounce for amounts under $20 even when they know my direct deposit pay checks are deposited in the following 24 hours.

I've never been to a bank where no one knew anything about their own products and services. Don't take any financial advice from their brain dead advisors because they'll just screw you over. Do your own research.

Every advisor I spoke didn't know $#*!, gave $#*!ty advice, and just kept passing me onto the next person. Even the manager sounds like he hates his life and doesn't want to be there. I'm never banking with Scotiabank again. It's a sad excuse for a bank. They might as well hire AI to answer their calls. At least I'll actually get helpful information. Asking them questions is like pulling teeth. I have to ask the same question ten times for them to get it and then they tell me ten different answers and transfer me to at least three people. No one wants to take any responsibility and help customers out. They should all just quit.

Like what kind of logic is it to lock someone out of their online banking while they mail you a new card. Like the mail took 20 days for the card to arrive during which i had no access to my bank account...

Also everytime i phone i get the message "We're experiencing higher than normal call volumes". How is that possible 24/7 you may wonder? Well god damn i wish to know too, it's almost like they're $#*!ty design decisions result in more people calling in and not enough reps to take the calls.

Hopefully someone avoids this bank because of these reviews, wish i had seen it before although i had little choice.

Getting help in the Yale bank is almost impossible when you have a manager that doesn't want to listen or answer any of your questions. Not to mention, the new recruit you have working at the teller there does not seem to know what they're doing. Asking simple banking questions she has that deer in headlights look. By now she should at least know the basics. I was even supposed to get a call back and that never happened so I waited around my house for one. I never did get the answer as to why my check is on hold either when it's a government check. All in all my experience here has been bad. Horrible customer service, long lines and workers that don't know what they're doing.

After spending 45 minutes waiting for customer service, to ask about why I cannot use my debit card on Gray, I was transferred to fraud… who apparently handle this kind of claim.
Spent another 30 minutes with no answer… could not take it any longer.
I really do not know how a bank that makes billions in profit cannot handle customer requests in a decent and timely way! A disaster!

They are horrible, don't ever use. They will take payments on incorrect days, bounce payments as they feel, including bouncing payments because they took their fees first. Now they REQUIRE 2 step verification with a cell phone and I can no longer login to the bank without it. I am done and ma closing my account. NOT worth the headache. 0 stars if it would let me

They don't even deserve this 1 star rating.
I cannot login into my online banking account, message say card expired.
I called the *******842 # came after expired card message & there was an option, press some # if you don't have the card.
I didn't had my card, so picked the option, hold the line for 35 (THIRTY FIVE) minutes and this Monica lady telling me she couldn't help me without card#. I asked her to find or try another option to resolve my login problem, but she refused.
I am closing my accounts with this $#*!ty bank & will tell my clients to avoid this bank, go to other banks who know what the customer service is.

Fraud has been committed on my debit account as of 8:32 Eastern time today!

I have ben on hold for over 35 minutes with NO call back option, $#*! $#*! elevator music and some idiot chiming in every other minute to let me know that a fraud analyst will be with me shortly!

My mortgage is due n in a year and I won't be renewing with Scotia Bank!

Anyone that you speak with are not a resident of Canada. Wait time now is ridiculous from 30 minutes or more. Never used to be that way 3 years ago. Fraud department putting accounts on hold when unnecessary. Just garbage service!
When they they are sorry, believe me, they're not. That word sorry should not belong in their vocabulary..

Scotiabank has completely lowered their standards. I have never seen such neglect in banking customer service before my experience with scotiabank. It is near impossible to reach customer service on the phone, they keep you waiting no Matter what time you call, be it early in the morning or, late at night. After holding for next to an hour, they cut you off. This has happened one too many times. I am done with this bank.

A few years ago, I would five stars to this bank. Now, they are the worst. Their employees started to make mistake after mistake. When I try to reach Scotiabank by the phone, every time, it is a very long wait, both at my branch and at their central number. Very unprofessional, rude employees appeared. They started to ask too many personal questions, although the bank has my voice recognition. Yet, they have no idea what is happening with my account. Some employees who answer the phone cannot understand English, and it is a challenge to understand their accent. But their golden rule is: the customer is always wrong. They started lying, giving ridiculous excuses, insulting clients' intelligence. How can anyone trust such a bank?

When ever you talk to these idiots if they do not like your answer the just hang up, get use to waiting online. Save yourself some frustration and go elsewhere. I called a second time and they transferred me to the fraud department and left on hold for more than 1 hour then I hung up.

Ever since Scotiabank switched from using envelopes to make deposits, it's been a nightmare. 95% of the time, the ATM spits out your cash because it won't take it. I have made between 10 to 20 complaints about this and the issue continues. Today, it spat out my cheque, it even damaging it (put a folding crease in it). I then had to go inside, wait in line to make my deposit, as I entered, I asked the women at the reception to let the manager know. She chose not to action my request, she then served someone else who came in a few minutes after me. I then asked again if she could advise the manager of the continued issues with their ATM, only then did she get up but not before ROLLING her eyes at me. The only good thing I have to say about this branch is that the tellers are great and always been.